Title Live chat / Ticketing update - Email Migrations
Date 12th April 2024
The email migrations towards our new and improved platform are still ongoing. Due to this, we are receiving a larger than usual volume of contacts through our live chat and ticketing system. As a result of this, you may experience longer than expected wait times for responses to your raised requests, we endeavour to respond to all queries within 48 hours. We can only apologise for this any inconvenience that this may cause and we really appreciate your patience at this time.
Below are some FAQs that may help to address your issue;
How long will the migration take? We cannot give a specific timeframe for the migration, it is all dependent on a number of factors.
How do we know when the migration is complete? You will receive a notification when the migration has successfully completed. You will also receive a notification if it fails.
Why is my email not working after starting the migration? If the express migration was used, we will set a random password for the email account. This can be reset within your CHI account after the migration is completed.
The following guides should help you make DNS changes if you are struggling:
https://www.uk2.net/knowledgebase/article/how-to-update-my-mx-record/
https://www.uk2.net/knowledgebase/article/what-are-uk2-mx-records/
If the above doesn't help to answer your question(s), please feel free to contact our support team by raising a ticket within your account and we will get back to you as soon as possible: https://chi.uk2.net/support/new