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Previous incidents

Sep 23, 2026

Issues with Order Payments and Processing

Resolved

Resolved Sep 23, 2026 at 9:07am UTC

The issue affecting a third-party payment provider has now been resolved.

Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal.

We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

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