All systems are operational

About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

3rd March 2021

Planned Maintenance - IPMI London Datacentre (DC5)

Title:* Planned Maintenance - IPMI London Datacentre (DC5) Start time: Wednesday, 3rd March 2021 at 16:30 UTC End time: Wednesday, 3rd March 2021 at 19:30 UTC Duration: 3 hours
Event type: Planned Maintenance

On the 3rd of March, 2021 from 16:30 UTC until 19:30 UTC, as part of the ongoing efforts on improving the quality of our user experience, we are conducting the modernization of the data centre network infrastructure in our London (DC5) Data Center.

We are making some improvements within our IPMI network connectivity to provide our customers with improved functionality using the IPMI protocol

Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible. While the maintenance on some services may complete faster than others, we do ask that you prepare for the potential downtime of 30 minutes.

As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support team at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.

2nd March 2021

No incidents reported

1st March 2021

Webmail login connectivity issue

We are aware of reports of some intermittent issues with our webmail mail service resulting in some login issues for customers. This is being investigated via our mail team and will be resolved as soon as posisble If you have any further questions then please contact our 24/7 support team

UPDATE:

All of the services have recovered without intervention. Our engineering team will continue to investigate the root cause and take necessary action to prevent the issue from reoccurring.

Incident Start Time: 03-01-2021 20:51:00 UTC Incident Start Time: 03-01-2021 21:15:00 UTC Total Duration: 24 mins

28th February 2021

No incidents reported

27th February 2021

No incidents reported

26th February 2021

No incidents reported

25th February 2021

Hosted Email Webmail Login Issue - sending messages via webmai.

We are investigating an issue preventing some users on Cluster A from logging into Webmail. Some customer's unable to send messages via webmail.

IMAP/POP/SMTP protocols should otherwise continue working as expected

We will provide an update once we have additional information.

UPDATE: The issue now resolved at 02-25-2021 16:15:00 UTC

Title: Webmail Login Maintenance

Start time: Wednesday, 02-25-2021 15:42:00 UTC

End time: Wednesday, 02-25-2021 16:15:00 UTC

Duration: 33 minutes

Event type: Emergency Maintenance