We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 18:50 GMT This issue has been resolved
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 16:33 UTC This issue has been resolved
]]>We are currently experiencing an incident that is impacting our Hosted Email. Our Technical teams have been engaged and are investigating as a priority. We apologize for any inconvenience this may cause.
Update 17:05 UTC Services are coming back online and should resume shortly, we will continue monitoring this issue.
]]>We are currently experiencing an incident on the server persephone.safeukdns.net. Our Technical teams have been engaged and are investigating as a priority.
Update 19.45 GMT Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update 20.05 GMT We continue to monitor the server persephone.safeukdns.net.
Update 21.00 GMT This issue has now been resolved.
]]>We are currently experiencing inaccessibility with our chi.uk2.net control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Update @ 10:28 BST This issue has been resolved
]]>We are currently experiencing inaccessibility with our chi.uk2.net control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Update @ 03:08 BST This issue has been resolved
]]>Date Monday 22nd January 2024
Start time 12.05 GMT
We are currently investigating reports of intermittent issues with our mail service whereby some customers may no longer be able to access POP, Imap, and Webmail services
We sincerely apologize for the inconvenience this will cause our customers.
We are working hard to resolve the email issue for you ASAP and will provide further updates when they become available via this status page
Update @01:50 GMT - Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 02:55 GMT The Functionality of the email service has been restored. Our engineering team is continuing to monitor the issue to ensure the service remains stable.
Update @ 03:30 GMT This issue has been resolved
]]>Our technical staff will be performing network maintenance in our London location. This will take place from Wednesday the 17th of January 2024 from 19:00 UTC until Thursday the 18th of January 07:00 UTC. During the maintenance, technical staff will be performing SVI migrations, we expect around 1-2 minutes of downtime per server while the traffic is diverted.
The scheduled maintenance window is expected to last up to 12 hours.
This maintenance will affect Shared Hosting customers and Dedicated / Bare Metal Hosting customers.
As always, if you have any questions about this scheduled maintenance or anything else related to your Ingenuity Cloud Services account, please contact our support team at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
]]>Please be advised, emergency maintenance is taking place in our London location affecting VPS servers. We do not expect any impact to services during this maintenance window.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>As part of our ongoing commitment to elevate our services, we're preparing to transition our WordPress and Shared Hosting accounts to an upgraded and more powerful infrastructure between the 18th of December 2023 and the 12th of April 2024. Rest assured that all your website files, databases, and other essential data will be migrated with meticulous care. While a brief downtime is anticipated during the migration, we are working diligently to keep this disruption as short as possible.
If you encounter any issues, please don't hesitate to reach out to our technical support team through your account. Our team of experts is available 24/7.
]]>Please be advised, emergency maintenance is taking place in our London location affecting VPS servers. During the maintenance window, you may experience increased latency and a potential loss of packets in flight.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing inaccessibility with our chi.uk2.net control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Update @22.08 BST This issue has now been resolved.
]]>14:25 BST
We are currently experiencing an incident that is impacting our control panel and the ability to make DNS changes or access the DNS page in full.
Our Technical teams have been engaged and are investigating as a priority.
Update
This issue has now been resolved and DNS is working as intended once more.
]]>15:30 BST
We are currently experiencing an incident that is impacting our control panel intermittently.
Our Technical teams have been engaged and are investigating as a priority.
Update This issue is now resolved
]]>Maintenance Details:
Start Time: 17:45 UTC on August 11, 2023 End Time: 19:45 UTC on August 11, 2023 Scope: Software upgrades on routers LON3 and LON1, affecting connectivity to all LON1 and LON2 customers.
Impact:
During the maintenance window, there is a potential risk to the connectivity of our hosting customers in both LON1 and LON2. While we will make every effort to minimise any disruptions, there is a possibility of temporary service interruptions.
Thank you for your understanding and we apologise for any inconvenience this maintenance may cause. Please be assured that we are taking all necessary steps to ensure a successful outcome with minimal disruption to your service.
Our technical team will be closely monitoring the process to address any unforeseen issues promptly. please contact our support team.
Update @00.30 UTC The Network Team is still actively monitoring the emergency maintenance.
]]>RETROSPECTIVE
Between the hours of 13:40 UTC and 14:28 UTC, we experienced an incident that impacted our London cloud location. We apologise for any inconvenience this may have caused.
Please be advised that we will be performing an emergency maintenance on our website builder platform to perform security updates. There is an expected downtime of no more than 40 minutes during this maintenance in which the service will be unavailable.
]]>13:17 BST
We are currently experiencing an incident that is impacting our control panel.
Our Technical teams have been engaged and are investigating as a priority.
UPDATE@18:26 Our engineers have resolved this issue
]]>Some customers may be experiencing delays when receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>Please be advised that we will be performing emergency maintenance on the server cpanel42.uk2.net. During the maintenance window, any services hosted on cpanel42.uk2.net will be unavailable.
During this maintenance, there is expected to be up to 2-3 hours of downtime.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
Update @23:30 BST - This emergency maintenance has now been completed and the server is functioning as expected.
]]>Please be advised that we will be performing emergency maintenance on the server cpanel10.uk2.net. During the maintenance window, any services hosted on cpanel10.uk2.net will be unavailable.
During this maintenance, there is expected to be 20 minutes up to 1 hour of downtime.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
Update @21:26 BST - This emergency maintenance has now been completed and the server is functioning as expected.
]]>Date: 19/05/2023
We are currently investigating reports of spam and phishing emails being received by clients. We are actively monitoring the issue and working to resolve the incident as a matter of urgency. We would advise you not to click any links within the email or respond to any potential instructions you are given in the spam/phishing emails.
]]>We are currently investigating reports of issues with the hosted email that is affecting clients. Some users may not be able to log into webmail, or send/receive emails in an email client. Our senior engineers are looking into the matter as we speak and will work to resolve the issue as a matter of urgency. We will post updates to this status once we have them.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 02/05/2023: 09:23 GMT We appreciate your patience as our technical teams continue to work on this issue. We will continue to update this page with any new information.
Update @ 02/05/2023: 13:00 GMT Technical teams continue to work on resolving the Hosted Email issue. Further updates will be provided in due course.
Update @ 02/05/2023: 14:30 GMT Our technical teams have now identified the issue and are working to restore service gradually. A further update will be added here when the service restoration is complete.
Update @ 02/05/2023: 16:00 GMT We are still in the process of restoring the email service. A further update will be added here when the service restoration is complete. Thank you for your patience.
Update @ 02/05/2023: 19:00 GMT Our technical team continues to work on restoring the email service ASAP. A further update will be added here when the service restoration is complete. Thank you for your patience.
Update @ 02/05/2023: 22:00 GMT Our technical team is actively working towards restoring the email service. We will continue to update this page with any new information.
Update @ 03/05/2023: 00:30 GMT The email service is operational. However, the receiving emails remain degraded. Our technical team is actively working towards resolving this issue. We will continue to update this page with any new information. Thank you for your patience.
Update @ 03/05/2023: 04:30 GMT Functionality to the email service has been restored. Our engineering team is continuing to monitor the issue to ensure resolution.
Update @ 03/05/2023: 12:30 GMT Our technical teams are continuing to monitor this issue now service functionality has been restored. We will continue to update this page with any new information.
Update @ 03/05/2023: 13:45 GMT This issue has now been resolved. We thank you for your patience and understanding.
]]>We are currently experiencing inaccessibility with our chi.uk2.net control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
To provide you with the most reliable and robust E-Mail environment available, we will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window.
This maintenance window will start on April 12th, 2023 between the hours of 4 AM - 7 AM BST.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing inaccessibility with our chi.uk2.net control panel whereby customers cannot access the service. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
This announcement is to inform you about upcoming scheduled maintenance, which will take place at Sectigo Certificate Authority on March 18-19, 2023.
The maintenance will not affect existing, new, pending, or issued SSLs in any way. However, it will not be possible to activate, reissue, or download any Sectigo SSL certificate within this maintenance window.
]]>Date: Wednesday 9th March 2023
We are aware of an issue accessing our webmail service for some customers.
Our engineers are investigating the issue.
Should you require any assistance, please contact our support team at https://www.uk2.net/support/
Update @ 15:46 GMT - This issue has now been resolved.
]]>We are aware of an issue accessing our webmail service for some customers.
Our engineers are investigating the issue.
Should you require any assistance, please contact our support team at https://www.uk2.net/support/
We are currently experiencing an incident on the server cpanel54.uk2.net. Our Technical teams have been engaged and are investigating as a priority.
We will be performing backend maintenance for hosted email. This maintenance will last for 2 hours and a small subset of customers will lose access to their emails. Inbound delivery will also be delayed for that subset of users impacted. We apologise for any inconvenience this may cause.
UPDATE@ 06:00 GMT - Please note the maintenance window has been extended for a further 2 hours until 08:00 GMT. We apologise for any inconvenience.
UPDATE@ 08:00 GMT - The scheduled maintenance has been completed.
]]>UPDATE @ 22:12 GMT Our Engineering team has implemented a fix to restore the services. All services are back to normal and we are no longer experiencing any issues.
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Start time: Tuesday 7th February 2023 at 06:00 GMT
End time: Tuesday 7th February 2023 at 08:00 GMT
Duration: 2 Hours
Nominet has scheduled maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS look-ups on the mentioned TLDs: .uk, .co.uk, .org.uk, .me.uk.
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Start time: Saturday 25th February 2023 at 23:59 GMT
End time: Sunday 26th February 2023 at 12:00 GMT
Duration: 12 Hours
This announcement is to inform you about the forthcoming scheduled maintenance that the Sectigo Certificate Authority is completing.
The maintenance will not affect existing, new, pending, or issued SSLs. It will not be possible to activate, reissue, revoke, cancel, or download any Sectigo SSL certificate during this maintenance window, as you will likely encounter various errors during the process.
]]>Start time: Saturday 4th February 2023 at 23:59 GMT
End time: Sunday 5th February 2023 at 02:00 GMT
Duration: 2 Hours
This announcement is to inform you about the forthcoming scheduled maintenance that the Sectigo Certificate Authority is completing.
The maintenance will not affect existing, new, pending, or issued SSLs. It will not be possible to activate, reissue, revoke, cancel, or download any Sectigo SSL certificate during this maintenance window, as you will likely encounter various errors during the process.
]]>Date Friday 27 January 2023
Start time 07:30 GMT
We are currently experiencing an incident on the server cpanel53.uk2.net which is impacting websites using MYSQL databases. Please note the MYSQL database tables using the InnoDB engine will be in read-only mode or inaccessible. Our Technical teams have been engaged and are investigating this issue as a priority.
We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
The UK2.net/blog is currently unavailable. This should not be service-affecting. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.
Update @ 07:05 - This issue is now resolved
]]>To provide you with the most reliable and robust E-Mail environment available, we will be performing backend Webmail maintenance.
This maintenance window will start on January 18th, 2023 between the hours of 3AM - 6AM GMT. Webmail services may not be available during this time. Mail deliveries will not be affected.
If you have any questions or concerns, please contact our support team.
]]>Date Tuesday 27 December 2022
Start time 10:52 GMT
We are currently experiencing an incident on the server cpanel10.uk2.net. Our Technical teams have been engaged and are investigating as a priority.
Update @ 12:16 - Services have been restored to the server, our technical teams are continuing to work further on the issue and monitoring.
Update @ 12:33 - This issue is now resolved
]]>Please be advised that we will be performing emergency maintenance on the server cpanel11.uk2.net. During the maintenance window, any services hosted on cpanel11.uk2.net will be unavailable.
During this maintenance, there is expected to be 40 minutes up to 1 hour of downtime.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident on the server pontus.safeukdns.net. Our Technical teams have been engaged and are investigating as a priority.
Update @03:08 GMT - This issue has now been resolved.
]]>To provide you with the most reliable and robust E-Mail environment available, we will be performing backend Webmail maintenance.
This maintenance window will start on November 10th, 2022 between the hours of 1AM - 2AM GMT. Webmail services may not be available during this time. Mail deliveries will not be affected.
If you have any questions or concerns, please contact our support team.
]]>Please be advised that we will be performing emergency maintenance on the server cpanel32.uk2.net. During the maintenance window, any services hosted on cpanel32.uk2.net will be unavailable.
During this maintenance there is expected to be up to 30-45 minutes of downtime.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident on the server cpanel9.uk2.net. Our Technical teams have been engaged and are investigating as a priority.
Update @ 22:17 GMT - This issue has been resolved.
]]>Date : Wednesday 12th October 2022
Start time : 07:30 BST
We are currently experiencing a technical issue impacting cpanel17.uk2.net which may affect some users. Our Technical teams have been engaged and are investigating as a priority. We apologize for any inconvenience this may cause.
Update @ 09:17 BST - This issue has been resolved
]]>We are aware of an issue whereby customers may experience intermittent issues with email delays. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
Update @ 18:08 BST - This issue has been resolved
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologize for any inconvenience this may cause.
Update @ 08:20 BST - This issue has been resolved
]]>Date Tuesday 13th September 2022
Start time 06:00 AM BST
End time: 08:00 AM BST
Duration: 120 Minutes
Nominet has scheduled maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS lookups on the below-mentioned TLDs:
.uk, .co.uk, .org.uk, .me.uk
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Our phone and live chat system is currently unavailable. Technical teams have been engaged and are investigating to get the system back up as soon as possible. Should you require any assistance, please create a ticket at https://www.uk2.net/support/
Start time: Tuesday 6th September 2022 at 19:00 BST
End time: Wednesday 7th September 2022 at 01:00 BST
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, however you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.uk2.net/support and we will respond as soon as possible.
]]>To provide you with the most reliable and robust E-Mail environment available, we will be updating the software systems on our Hosted E-Mail servers.
This maintenance window will start on August 24th, 2022 between the hours of 3AM - 6AM BST. Downtime is not expected but services should be considered at risk during the whole of the maintenance window. The upgrade process will take up to 3 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust E-Mail environment available, we will be updating the software systems on our Hosted E-Mail servers.
This maintenance window will start on August 24th, 2022 between the hours of 3AM - 6AM BST. Downtime is not expected but services should be considered at risk during the whole of the maintenance window. The upgrade process will take up to 3 hours to fully complete.
If you have any questions or concerns, please contact our support team. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 15:00 BST - Our technical teams are continuing to investigate this issue. We will provide a further update as more information becomes available.
Update @ 15:15 BST - Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @ 15:30 BST - Functionality to the email service has been restored. Our engineering team is continuing to monitor the issue to ensure resolution.
Update @ 22:45 BST - This issue is resolved the email service is now stable and functioning normally. We apologize for any inconvenience this may have caused.
We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 09:51 BST - Some users may experience intermittent errors when sending / receiving email, logging in to webmail, changing email passwords and creating new email addresses. Mail engineering teams are continuing investigations. We will update as soon as we have more information. We appreciate your patience.
Update @ 10:37 BST - Engineering teams are continuing to investigate the issue. Further updates will be provided as they become available
Update @ 12:01 BST - Our engineering teams have implemented a fix to restore service, this incident is in monitoring as services restore to normal operation. Thank you for your continued patience.
Update @ 13:36 BST - Our engineering team are continuing to investigate delays on our hosted email service. Further updates will be provided as they become available.
Update @ 15:02 BST - Our engineering teams have identified the issue and are working to resolve the problem as quickly as possible.
Update @ 17:26 BST - Our engineering teams are continuing to resolve the problem. Thank you for your continued patience.
Update @ 19:00 BST - We are continuing to work towards restoring service. Further updates will be provided as they become available.
Update @ 20:30 BST - Email services remain intermittent, progress continues to restore the services. We will provide updates as soon as we have more information. We appreciate your patience
Update @ 22:00 BST - The email services have been restored however some users may experience intermittent delays in receiving emails during this time due to the backlog of emails. Our engineering team is continuing to monitor the issue. Thank you for your continued patience.
Update @ 23:30 BST - This issue is resolved the email service is now stable and functioning normally. We apologize for any inconvenience this may have caused.
To improve the stability and reliability of the hosting environment, we will be performing emergency maintenance on the following server:
cpanel24.uk2.net
This maintenance window will start on August 15th, 2022 at 22:00 BST. It is expected that there will be around 1 hour of downtime during this window.
If you have any questions or concerns, please contact our support team.
]]>Date Tuesday 16th August 2022
Start time 06:00 AM BST
End time: 08:00 AM BST
Duration: 120 Minutes
Nominet has scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS look-ups on below mentioned TLDs
.uk, .co.uk, .org.uk, .me.uk
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Start time: Tuesday 9th August 2022 at 21:00 BST
End time: Wednesday 10th August 2022 at 03:00 BST
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.uk2.net/support and we will respond as soon as possible.
]]>We are aware of an issue with sending and receiving mail out by the webmail service for some customers.
Our engineers are investigating the issue.
Should you require any assistance, please contact our support team at https://www.uk2.net/support/
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @22.01 BST This issue has now been resolved.
]]>Start time: 26/07/2022 - 21:00 BST
End time: 27/06/2022 - 03:00 BST
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.uk2.net/support and we will respond as soon as possible.
]]>We are aware of an issue whereby a small subset of customers may experience issues with their emails loading in Webmail and Mail Clients. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
We are aware of an issue whereby customers may experience their E-Mails not loading. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
We are currently experiencing an incident that is impacting our Hosted Email Webmail and mail clients. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update @04:45 BST This issue has now been resolved.
]]>The UK2.net/blog is currently unavailable. This should not be service affecting. Technical teams have been engaged to resolve this as soon as possible and we apologize for any inconvenience which you may be experiencing.
Update 09:00 AM GMT This issue has been resolved.
]]>Start time: 15:56
We are currently experiencing an incident that is impacting our Live chat.
Our Technical teams have been engaged and are investigating as a priority.
If you have an urgent request, please raise a ticket and our team would be more than happy to assist you.
Our apologies for any inconvenience caused.
Updates
16:30: Our technical teams have resolved the issue preventing the Live Chat system from being available. Thank you for your patience during this time.
]]>Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
We are currently experiencing an incident on the server cpanel24.uk2.net. Our Technical teams have been engaged and are investigating as a priority.
We are currently experiencing inaccessibility with our chi.uk2.net control panel whereby customers cannot access the email service. Customers will be able to access their emails directly using the following webmail link https://mail.uk2.net/. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
To provide you with the most reliable and robust hosting environment available, our Networks and Hosting Infrastructure teams will be making a change to the storage subnets and new storage will be attached to the LON-A cloud in our London data center on the following: iSCSI-B. There is no interruption expected, this is purely informational.
]]>To provide you with the most reliable and robust hosting environment available, our Networks and Hosting Infrastructure teams will be making a change to the storage subnets and new storage will be attached to the LON-A cloud in our London data center on the following: iSCSI-A. There is no interruption expected, this is purely informational.
]]>Our chat and phone systems are currently facing intermittent issues. Technical teams have been engaged and are working to restore full service as soon as possible. Should you require any assistance please raise a ticket at https://www.uk2.net/support/]
Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Date Friday 03 June 2022
Start time 20.06 BST
The UK2 Knowledgebase article page is currently unavailable. This should not be service affecting. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Update Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
Update This has now been resolved.
]]>Start time: 31/05/2022 - 21:00 BST
End time: 01/06/2022 - 03:00 BST
Duration: 6 Hours
Please be advised, we will be undergoing maintenance on our Live chat platform. There is no expected downtime during this window, but you may experience a small disruption whilst using our service.
Thank you for your patience and understanding. If you are unable to contact us via our live chat, you can submit a ticket at https://www.uk2.net/support and we will respond as soon as possible.
]]>Date Thursday 26th May 2022
Start time 10:00 AM BST
End time: 11:00 AM BST
Duration: 60 Minutes
Nominet has scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS look-ups on below mentioned TLDs
.uk, .co.uk, .org.uk, .me.uk
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Start time: 11:30 BST
We are currently experiencing an incident that is impacting our CHI control panel.
Our Technical teams have been engaged and are investigating as a priority.
We are aware of issues impacting .uk domain name registrations, causing renewals and orders to fail. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
A small subset of users on our hosted email service will be experiencing delays or issues logging in to webmail or trying to retrieve emails through email clients (IMAP/POP). Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause. We will provide an update once we have additional information.
Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
UPDATE - 01:00 GMT: Technical team continuing to investigate this issue. We will provide further updates as they become available.
UPDATE - 04:20 GMT: Normal mail service has resumed. Apologies for the inconvenience.
Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
UPDATE - 20:20 GMT: Technical team has Identified the issue. However, there are still issues being worked on. We will provide updates as they become available.
UPDATE- 23:00 GMT: Technical team is still working to resolve this issue. We will provide further updates as they become available.
UPDATE - 26/02/2022 01:12 GMT: Normal mail service has resumed. Apologies for the inconvenience.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on our CHI servers.
This maintenance window will start on February 23rd, 2022 between the hours of 6 am - 3pm GMT. No downtime is expected during this window, however DNS clusters may operate slowly during this time. The upgrade process will take up to 9 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>Date Sunday 20 Feb 2022
Start time 01:49 BST
We are currently experiencing an incident that is impacting our Hosted Email. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
UPDATE: 20/02/2022 - 02:35 BST - Normal mail service has resumed. Apologies for the inconvenience.
]]>Our chat system is currently unavailable. Technical teams have been engaged and are investigating to get the system back up as soon as possible. Should you require any assistance contact us via live chat or raise a ticket at https://www.uk2.net/support/]
]]>Date: Tuesday 15th February
Start Time: 06:00 UTC
End Time: 08:00 UTC
Duration: 2 Hours
Please be advised, Nominet are performing planned system maintenance which may impact the functionality of our WHOIS, EPP, and Domain checker tools within the control panel. We don’t expect any impact to your service during their maintenance window
If you have any questions or concerns, please contact our support team who are available 24/7
]]>Start time: 28/01/2022 06:30 GMT
Please be advised, emergency maintenance is taking place on server cpanel47.uk2.net. During the maintenance window, any services hosted on cpanel47.uk2.net will be unavailable.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Start time: 28/01/2022 02:00 GMT
End time: 28/01/2022 02:30 GMT
Duration: 30 Min
Please be advised, emergency maintenance is taking place on server cpanel47.uk2.net. During the maintenance window, any services hosted on cpanel47.uk2.net will be unavailable.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident on the server cpanel7.uk2.net. Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 03:41 BST - RESOLVED fix has been implemented and the server is now accessible.
]]>Date: 23/01/2022
Our investigation into reports of phishing emails is ongoing. Multiple domains have been reported for abuse and will be taken down by their respective hosting providers in due course. In the meantime, customers and users are advised to be vigilant of emails and domains impersonating UK2.NET Hosting.
]]>Some customers may be facing intermittent issues when receiving or forwarding emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>Date Tuesday 18th January 2022
Start time 09:08 GMT
The backend billing system is currently experiencing delays, causing SSL certificate renewals and new orders to fail. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience.
]]>Some customers may be experiencing errors when managing their email accounts on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.
We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.
]]>We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.
We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.
]]>Please be advised we are currently performing maintenance on our platform. During this entire maintenance period, you will not be able to submit domain registration, transfer, renewal, or contact update requests.
We apologise for any inconvenience this may cause. Thank you for your patience and understanding
]]>Please be advised we are currently performing maintenance on our ticketing platform which may cause a delay in our ability to reply to your request.
Our support teams are available 24/7 via our Live Chat service which will be unaffected during this maintenance window.
Thank you for your patience and understanding
]]>Please be advised we are currently performing maintenance on our platform. During this maintenance period, there will be a 20-minute window in which you may experience delays in receiving email notifications such as password reset links or other notifications.
Our support teams are available 24/7 via our Live Chat service which will be unaffected during this maintenance window.
Thank you for your patience and understanding
]]>Date: 09/12/2021
Start Time: 06:00 GMT
We are experiencing issues in MAN-A cloud location. Our engineers are working to resolve this as a matter of urgency.
]]>Some customers may be experiencing errors when sending/receiving emails.
Technical teams are currently investigating as a priority. Further updates will be posted when available.
We apologise for any inconvenience this may cause.
UPDATE:16/11/2021 - 20:38 GMT - Normal mail service has resumed. Apologies for the inconvenience.
]]>Start Date: 15 Nov 2021
Start time: 03:29 GMT End time: 07:21 GMT
We experienced an incident at an ATL Data Center, whereby technical teams had to investigate an issue with power delivery. Subsequently a small number of VM's were offline for the period of time outlined above. Power has been restored and normal service has resumed. Apologies for any inconvenience.
]]>We are currently experiencing an incident that is impacting our Hosted Email Webmail. Our Technical teams have been engaged and are investigating as a priority. We apologise for any inconvenience this may cause.
Update @ 14:12 GMT - Normal mail service has resumed. Apologies for the inconvenience.
]]>Some customers may be experiencing errors when sending/receiving emails on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Update @ 10:28 GMT - Normal mail service has resumed. Apologies for the inconvenience.
]]>Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause
Date Friday 29th October 2021
Start time 05:30 BST
We are experiencing intermittent login failure. We will provide an update shortly with additional information.
UPDATE - 06:40 BST - RESOLVED fix has been implemented and the hosted email is now accessible. We apologise for any inconvenience this may have caused.
]]>Verisign has scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS look-ups on all .cc, .tv and .name domain names.
Please note that domains which have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
]]>Date 27/10/2021
Start time 04:14 BST
We are currently experiencing an incident that is impacting our control panel. Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 05:20 BST Technical teams is continuing to investigate the issue. Further updates will be provided as they become available
UPDATE - 06:19 BST : ** ** RESOLVED A fix has been implemented and the CHI Control Panel is now accessible. We apologise for any inconvenience this may have caused.
]]>We are currently experiencing an incident on the server cpanel5.uk2.net. Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 20:29 BST Our technical teams have identified the issue and are working to resolve the problem as quickly as possible
UPDATE - 20:42 BST - RESOLVED The issue has been resolved. Affected services resumed to fully operational.
]]>Date 20/10/2021
Start time 04:48 BST
We are currently experiencing an incident that is impacting our Hosted Email Web Login. Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 05:13 BST ** Our technical teams have completed the investigation and all mail services are resumed to fully operational with no further login issues. we are monitoring the state. We apologise for any inconvenience this may have caused.
UPDATE - 06:07 BST ** Email services (IMAP/POP/Webmail/Inbound emails) are offline again. Technical teams are continuing to investigate the issue. Further updates will be provided as they become available.
Resolved A fix has been implemented and the hosted email web login, is now accessible. We apologise for any inconvenience this may have caused.
]]>Date 19/10/2021
Start time 19:40 BST
We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 19:52 BST: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further "SMTP Error (454)" Authentication failed"
]]>Date 18/10/2021
Start time 15:10 BST
We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.
UPDATE 16:40 BST Our engineering team has identified the cause to be due to a hardware issue and working to resolve the issue as soon as possible.
UPDATE 18:30 BST Engineering team have completed the syncing operation and are now moving over resources onto the relevant hardware.
UPDATE - 19:04 BST: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further ( SMTP Authentication Failure 'Sending') issues.
]]>Date: 17/10/2021
Starting Time: 01:00 GMT
Duration 45 Minutes
Verisignhas scheduled a maintenance during which you will not be able to register, renew, transfer, manage or perform WHOIS lookups on all .com and .net domain names.
Please note that domains that have already been registered and are functional (resolving to destination pages), will continue to function as normal.
]]>Start time: 17:00PM GMT 10/10/21
End time: 19:00PM GMT 10/10/21
Duration: 2 Hours
Please be advised, emergency maintenance is taking place on server Shared Hosting Services , Backup Servers & VPS cloud F. During the maintenance window, any services hosted on Shared Hosting Services, Backup Servers or VPS cloud F will be unavailable.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Start time 19:20 BST
Some customers may be experiencing errors when sending/receiving emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
UPDATE: 28/09/2021 19:54 BST. The issue has been resolved
]]>On Tuesday 21st September, Nominet will be carrying out essential maintenance which will affect the following services:
This maintenance window will start on September 21st, 2021 between the hours of 06:00 - 08:00 BST. It is expected there will be around 2 hour hours of downtime during this window.
]]>Date Friday 17 September 2021
Start time 16:43 BST
We are experiencing intermittent login failure. We will provide an update shortly with additional information.
Update: @ 17:15 BST - We are currently investigating a login issue for a small set of customers with (Webmail, POP, IMAP). Users are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.
Update: @ 17:55 BST - We are monitoring and have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now, users should be able to log back into their webmail for use.
Update: @ 18:15 BST - Hosted Email Login Issue (Webmail, POP, IMAP) have been resolved. Thank you for your patience whilst we resolved this fault.
]]>Some customers may be experiencing errors when connecting using the POP3 protocol. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
Our networks team will be performing maintenance in our London region. There will be no expected downtime for any services.
]]>We are currently experiencing an incident on the server cpanel21.uk2.net. Our Technical teams have been engaged and are investigating as a priority.
We are currently experiencing an incident on the server poseidon.safeukdns.net, where SQL Databases may be intermittently unavailable.
Our Technical teams have been engaged and are investigating as a priority.
We are currently experiencing an incident on the server poseidon.safeukdns.net Our Technical teams have been engaged and are investigating as a priority.
Date 03/08/2021
Start time 20:00 BST
We are currently experiencing an incident that is impacting our Hosted Email Web ( Error message of sending). Our Technical teams have been engaged and are investigating as a priority.
Resolved A fix has been implemented and the hosted email web login, is now accessible. We apologise for any inconvenience this may have caused.
]]>The backend billing system is currently experiencing delays, causing SSL certificate renewals and new orders to fail. Technical teams have been engaged to resolve this as soon as possible and we apologise for any inconvenience which you may be experiencing.
The development team is planning to deploy a change that will impact Bare Metal customers’ ability to perform tasks against their servers such as accessing credentials, power state changes, and OS updates. All functionalities will be restored when the maintenance completes.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing an incident that is impacting the hosted email platform. Some users may experience delays in outbound and inbound emails. The engineering team has been engaged and they are currently investigating as a priority.
We are currently experiencing connection drops for a small set of email accounts on the Hosted Email platform.
Technical teams have been engaged and are investigating as a priority, and will provide updates as they are available.
We apologise for any inconvenience this may cause.
Date 11/07/2021
Start time 09:17 BST
We are currently experiencing an incident that is impacting our Hosted Email Web Login. Our Technical teams have been engaged and are investigating as a priority.
UPDATE - 09:30 BST Technical teams is continuing to investigate the issue. Further updates will be provided as they become available
UPDATE - 09:40 BST Our technical teams have identified the issue and are working to resolve the problem as quickly as possible. Thank you for your patience
UPDATE - 09:56 BST Resolved Our technical teams have completed the investigation and all mail services are resumed to fully operational with no further login issues. we are monitoring the state, Jul 11, 08:56 BST. We apologize for any inconvenience this may have caused.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading parts of our network in the following locations:
This maintenance window will start on July 14th, 2021 between the hours of 02:30 - 4:00 UTC. During this window, the ability to access dedicated servers via IPMI may be temporarily unavailable.
If you have any questions or concerns, please contact our support team.
]]>Some customers may be experiencing errors when sending emails. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.
We are currently experiencing inbound mail delays on our hosted email platform. The Technical teams have been engaged and are investigating as a priority.
We are currently experiencing an incident that is impacting our Website Builder.
Our Technical teams have been engaged and are investigating as a priority.
Date 29/06/2021
Start time 10:00 BST
We are experiencing email delays. We will provide an update shortly with additional information.
UPDATE - 11:47 BST
RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further delays. Thank you for your patience during this issue.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading parts of our network in the following locations:
This maintenance window will start on July the 1st, 2021 between the hours of 01:30 - 3:30 UTC. During this window, the ability to access dedicated servers via IPMI may be temporarily unavailable.
If you have any questions or concerns, please contact our support team.
]]>We will provide an update once we have additional information.
UPDATE ** RESOLVED** Our engineers have completed the investigation and all mail services are resumed to fully operational. Thankyou for you patience regarding during this issue.
]]>To provide you with the most reliable and robust hosting environment available we will be performing final steps to migrate from our old EOL Sitebuilder servers to newer supported versions.
These tasks will have a minimal client impact.
Sitebuilder clients will not be able to write/change website content during this time until the migration is complete, sites will be read-only. There will be a short minute or so where when, reconfigured the basekit load balancers to point to the new servers, that could look like services are down.
If you have any questions or concerns, please contact our support team.
]]>Date 04/06/2021
Start time 17:34 UTC
We are experiencing email delays. We will provide an update shortly with additional information.
UPDATE - 20:27 BST: The deployed team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Deferrals and delays are still expected.
UPDATE - 22:15 BST: The mail admin team continues working to resolve the problems in our hosted email service.
UPDATE - 10:29 BST: This issue has been resolved as we are no longer seeing issues with new inbound emails.
]]>Date: 24/05/2021
Our investigation into reports of phishing emails is ongoing. Multiple domains have been reported for abuse and will be taken down by their respective hosting providers in due course. In the meantime, customers and users are advised to be vigilant of emails and domains impersonating UK2.NET Hosting.
]]>Date: Saturday May 22, 2021
Start Time: 00:50
Please be advised, emergency maintenance is taking place on server oceanus.safeukdns.net. During the maintenance window, any services hosted on oceanus.safeukdns.net will be unavailable.
Update at 01:35:55 - The server is back online.
]]>DATE: 19/05/2021
We are currently investigating reports of multiple spam and phishing emails being received by clients. We are actively monitoring the issue and working to resolve the incident as a matter of urgency. We would advise you not to click any links within the email or respond to any potential instructions you are given in the spam/phishing emails.
UPDATE: 20/05/2021 Our engineering team continues to work on this Phishing issue.
Our phone support facility is currently unavailable.
Should you require any assistance, please contact us via live chat or raise a ticket at https://www.uk2.net/support/
UPDATE: The phone service is now available.
]]>Date: 06/05/2021
Start time: 15:31 BST
We are currently experiencing an incident on the server cPanel17.
Our Technical teams have been engaged and are investigating as a priority.
UPDATE: A fix has been implemented. The server is back online.
]]>A maintenance window has been scheduled to take place on the 18th of May from 23:00 BST till the 19th of May at 05:00 BST.
During this maintenance window, our team will be undertaking maintenance on backend systems. Whilst underway, access to the UK2 Control panel, our nameservers (dns1.uk2.net/dns2.uk2.net/dns3.uk2.net), and its services may be limited. We expect a downtime of up to 10 minutes for each nameserver.
Mail notifications about services renewal, password resets and similar will also be delayed for up to 20 minutes during this time.
Support tickets submitted during this time may be delayed by around 20 minutes. If you require urgent assistance during this scheduled maintenance window, we recommend reaching our support agents via live chat.
We apologise for any inconvenience this may cause.
To provide you with the most reliable and robust hosting environment, we will be upgrading a backend system for our Website Builder service during a planned maintenance window:
Affected clients may experience a downtime of up to 15 minutes during the one-hour maintenance window
This maintenance window will start on the 5th of May, 2021 between the hours of 16:30 - 17:30 BST.
Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible. While the maintenance on some services may complete faster than others, we do ask that you prepare for the potential downtime of 15 minutes.
As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support team at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
]]>Date: 08/04/2021
Start time: 06:00 BST
We are currently experiencing an incident that is impacting our control panel.
Our Technical teams have been engaged and are investigating as a priority.
UPDATE: A fix has been implemented. The CHI Control Panel is now accessable.
]]>On the 1st of April, 2021 from 05:30 UTC until 06:00 UTC, as part of the ongoing efforts on improving the quality of our user experience, we are conducting the modernisation of the data centre network infrastructure in our London (DC5) Data Center.
Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible, and this work is not expected to be service affecting.
As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support team at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
]]>We are aware of an issue accessing our webmail service for some customers.
Our engineers are investigating the issue.
Should you require any assistance, please raise a ticket via our support page at https://www.uk2.net/support/
UPDATE: A fix has been implemented and the issue for the webmail is now be resolved. Thank you for your patience during this issue
]]>Start time: Tuesday, 23/03/2021 at 07:20 GMT
End time: Tuesday, 23/03/2021 at 08:00 GMT
Duration: 40 minutes
Please be advised, emergency maintenance is taking place on server cpanel48.uk2.net. During the maintenance window, any services hosted on cpanel48.uk2.net will be unavailable.
UPDATE @ 07:55 GMT: Emergency maintenance is completed. Services hosted on the above server is now available.
Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.
]]>Our shared server Cpanel48.uk2.net is currently unavailable.
Should you require any assistance, please contact our support team at https://www.uk2.net/support/ UPDATE: Our engineers have implemented a fix and the server is back online.
]]>To provide you with the most reliable and robust hosting environment, we will be upgrading a backend systems on the following shared servers during a planned maintenance window:
Affected clients may experience a downtime of up to 40 minutes during the five-hour maintenance window
This maintenance window will start on the 22nd of March, 2021 between the hours of 23:00 - 03:00 UTC.
Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible. While the maintenance on some services may complete faster than others, we do ask that you prepare for the potential downtime of 40 minutes.
As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support team at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
]]>Our Mail Admin team are investigating to determine the root cause and working to improve the situation.
Thank you for your patience and understanding.
UPDATE - Our engineering team continues to work on managing the queue buildup and improving mail delivery time.
We will provide updates as they are available.
UPDATE - Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.
RESOLVED - A fix has been implemented and the issue for the email delays is now be resolved.
Thankyou for you patience during this issue.
]]>Date: 15/03/2021
Please be advised that hosted email customers are experiencing a delay in inbound email. 3rd Party (Tucows) have acknowledged the issue and are investigating.
Update - We are still observing inbound email delays. Our engineering team is continuing to work on a resolution. We will provide further updates as soon as they become available.
Update - Our engineering team still works to clear out the inbound delays we are seeing improvements but there are still delays for some customers. We'll continue to provide updates as they come.
** Resolved** - Our engineering team was able to clear up the inbound delays, we haven't seen any further reports of delays. This incident is considered resolved.
]]>We are aware of an issue whereby customers may experience intermittent issues with email delays. The engineering team is currently investigating the issues.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
UPDATE @ 09:53 UTC - The engineering team is still investigating the root cause of email delays. We will post updates once we have them available.
UPDATE @ 11:54 UTC - The teams are continuing to investigate this issue. Currently, the Network Engineering and Data Centre Technicians are engaged to investigate the issue. We will provide updates as they become available, and appreciate your patience.
UPDATE @ 12:55 UTC - We are still working on this and will update again when there is more progress.
UPDATE @ 14:07 UTC - Our teams are working to diagnose the problem. We want to get the system back up as soon as possible. We apologise for any inconvenience this may cause.
UPDATE @ 15:28 UTC - The teams have found the problem and are working on a fix.
UPDATE @ 16:28 UTC - A fix has been implemented for this issue. We will continue to monitor the stability of the service.
UPDATE @ 18:20 UTC - The issue has been resolved and the system is running as expected.
We are aware of an ongoing issue whereby customers may experience intermittent issues when attempting to load our website. Our engineers are investigating the issue as a priority.
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
Should you require any assistance during this period, please ensure you raise an incident ticket via our support page at https://www.uk2.net/support
UPDATE 00:39 UTC: Our engineers have resolved this issue and working status is resumed
]]>End time: 10th March 2021 03:00 UTC
Duration: 6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust technical experience available, we will be upgrading our phones and chat systems during a planned maintenance window. Clients may experience a delay in connecting and contacting our support agents during the six-hour maintenance window, causing potential disturbances to services when contacting our support team.
This maintenance window will start on the 9th of March, 2021 between the hours of 21:00 UTC -03:00.
Should you require any assistance during this period, please ensure you raise an incident ticket via our support page at (https://www.uk2.net/support).
]]>Our shared server Oceanus.safeukdns.net is currently unavailable.
Should you require any assistance, please raise a ticket via our support page at https://www.uk2.net/support/
UPDATE @10:42 GMT: Our engineers have implemented a fix and the server is back online.
]]>On the 3rd of March, 2021 from 16:30 UTC until 19:30 UTC, as part of the ongoing efforts on improving the quality of our user experience, we are conducting the modernization of the data centre network infrastructure in our London (DC5) Data Center.
We are making some improvements within our IPMI network connectivity to provide our customers with improved functionality using the IPMI protocol
Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible. While the maintenance on some services may complete faster than others, we do ask that you prepare for the potential downtime of 30 minutes.
As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support team at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
]]>UPDATE:
All of the services have recovered without intervention. Our engineering team will continue to investigate the root cause and take necessary action to prevent the issue from reoccurring.
Incident Start Time: 03-01-2021 20:51:00 UTC Incident Start Time: 03-01-2021 21:15:00 UTC Total Duration: 24 mins
]]>IMAP/POP/SMTP protocols should otherwise continue working as expected
We will provide an update once we have additional information.
UPDATE: The issue now resolved at 02-25-2021 16:15:00 UTC
Title: Webmail Login Maintenance
Start time: Wednesday, 02-25-2021 15:42:00 UTC
End time: Wednesday, 02-25-2021 16:15:00 UTC
Duration: 33 minutes
Event type: Emergency Maintenance
]]>As a part of our upgrade schedule, we will be upgrading our networking equipment in parts of our London Data Centre (DC5). During this time, the affected servers will be inaccessible. It is expected there will be around 30 minutes of downtime per server during this window. The upgrade process will take up to 3 to be fully completed.
If you have any questions or concerns, please contact our support team.
]]>As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.
If you have any questions or concerns, please contact our support team.
UPDATE @06:07 GMT: Our teams have completed this maintenance successfully.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
atl-cpanel1.uk2.net
lon-cpanel2.uk2.net
This maintenance window will start on February 10th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 05:04 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.
]]>During this time, emails from UK2, such as password reset links, will not be delivered.
Should you require any immediate assistance, please contact our live support team via chat or submit a ticket.
UPDATE @14:59 GMT: Auto-generated emails from UK2 is now available
]]>Our live chat support facility is currently unavailable.
Should you require any assistance, please raise a ticket via our support page at https://www.uk2.net/support/
UPDATE @10:42 GMT: Our live chat service is now available
]]>We are aware of the issue client are currently unable to access Cpanel via CHI. Our engineers are investigating the issue as a priority.
We advise using the alternative link as "DOMAIN.COM/cPanel"
We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
UPDATE: @17:46 GMT Our engineers have implemented a fix to resolve the issue. Cpanel is now accessible via CHI.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
hyperion.safeukdns.net
This maintenance window will start on February 4th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 05:14 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel15.uk2.net
hephaestus.safeukdns.net
This maintenance window will start on February 3rd, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 05:04 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel9.uk2.net
cpanel13.uk2.net
This maintenance window will start on February 2nd, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 05:45 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel2.uk2.net
cpanel3.uk2.net
This maintenance window will start on February 1st, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 07:02 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
lon-aether.safeukdns.net
This maintenance window will start on January 28th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:48 GMT - Our teams have completed this maintenance successfully.
]]>We are currently investigating emails being sent in error to users by our mail service
There is no percentage specified in these notifications, and they have no impact on the use of the mailboxes, sending, and receiving. You can disregard the emails and continue to use your account as normal.
UPDATE @ 11:15 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.
UPDATE @ 14:20 GMT We are continuing to investigate the issue and will post updates as they become available.
UPDATE @ 17:50 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.
UPDATE @ 20:05 GMT Our engineers have implemented a fix to resolve the issue with the email notifications, users should no longer expect to receive quota notification.
We apologise for the inconvenience this has caused.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
slc-cpanel1.uk2.net
This maintenance window will start on January 28th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:25 GMT - Our teams have completed this maintenance successfully.
]]>We will be conducting emergency maintenance to increase resources on the above server. A downtime window of up to 15 minutes is expected.
We apologise for the inconvenience that may caused and thank you for understanding.
UPDATE @ 09:30 am GMT - The maintenance on lon-cpanel5.uk2.net has been completed.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
lon-cpanel5.uk2.net
lon-cpanel6.uk2.net
This maintenance window will start on January 27th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:07 GMT - Our teams have completed this maintenance successfully.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
lon-cpanel3.uk2.net
lon-cpanel4.uk2.net
This maintenance window will start on January 26th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:50 GMT - Our teams have completed this maintenance successfully.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
atl-cpanel1.uk2.net
lon-cpanel2.uk2.net
This maintenance window will start on January 25th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
We are aware of an issue with one of our shared servers, clients are currently unable to access and manage services on cpanel17.uk2.net. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
We are aware of an issue with one of our shared servers, clients are currently unable to access and manage services on cpanel17.uk2.net. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
We are aware of an issue with one of our shared servers, clients are currently unable to access and manage services on cpanel17.uk2.net. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
A maintenance window has been scheduled to take place on the 14th of January from 01:00 till 03:00 GMT.
During this maintenance window, our team will be performing hardware maintenance on cpanel33.uk2.net. Whilst being completed, access to all services on the server will be unavailable.
We apologise for any inconvenience this may cause.
Our engineers are currently investigating.
Customers wishing to access webmail during this time can use an alternative login page here: https://mail.uk2.net
Thank you for your patience and understanding.
UPDATE: RESOLVED [18:15 UTC]
Our engineers have fixed the issue and customers can access their webmail via https://www.uk2.net/login/
Thankyou for your patience during this incident.
]]>We are aware of an issue with cpanel25.uk2.net, clients are currently unable to access and manage services on the affected servers. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologize for any inconvenience this may cause.
An emergency maintenance window has been scheduled to take place on the 7th January from 11:45 till 12:00 GMT in our London (DC5) Datacentre.
Several network devices are scheduled to undertake emergency maintenance during this window.
During this maintenance, some clients may experience network latency and connectivity issues for a period of up to two minutes.
We apologise for any inconvenience this may cause.
We are aware of an issue with some of our shared servers, clients are currently unable to access and manage services on the affected servers. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
A maintenance window has been scheduled to take place on the 19th of January from 23:00 GMT till the 20th of January at 06:00 GMT.
During this maintenance window, our team will be undertaking maintenance on backend systems. Whilst underway, access to the UK2 Control panel, it's nameservers and its services may be limited.
We apologise for any inconvenience this may cause.
An emergency maintenance window has been scheduled to take place on the 7th January from 23:00 GMT till, 8th Jan 06:00 GMT in our London (DC5) Datacentre. Several network devices are scheduled to undertake emergency maintenance during this window to implement a critical bug fix identified by our teams.
During this maintenance, some clients may experience network latency and connectivity issues for a period of up to two minutes.
We apologise for any inconvenience this may cause.
Our Team will be undertaking maintenance affecting clients within our London Datacentre, clients impacted by this maintenance notified by email before this scheduled notice. This maintenance window will start on 5th January 2021 between the hours 23:00 pm - 06:00 am GMT.
If you have any questions or concerns, please contact our support team.
]]>Our Team will be undertaking maintenance affecting a small number of clients within our London Datacentre. This maintenance window will start on 5th January 2021 between the hours of 06:00 am - 08:00 am GMT. It is expected there will be around 2 hours of downtime during this window.
UPDATE @ 09:22 am GMT - The Scheduled Network maintenance has been completed successfully, and all services are back online.
If you have any questions or concerns, please contact our support team.
]]>We are aware of an issue with the shared server cpanel24.uk2.net, clients are currently unable to access and manage services on this server. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
tethys.safeukdns.net
cpanel1.uk2.net
This maintenance window will start on December 29th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:22 am GMT - The maintenance on tethys.safeukdns.net & cpanel1.uk2.net has been completed successfully, and all services are back online.
]]>UPDATE: 00:01 UTC - cpanel17.uk2.net up and available again.
Thank you for your patience during this partial outage.
]]>Start time: 12 am GMT
End time: 7 am GMT
Duration: 6 - 7 hours
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
poseidon.safeukdns.net
prometheus.safeukdns.net
This maintenance window will start on December 28th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 07:00 am GMT - The maintenance on poseidon.safeukdns.net &prometheus.safeukdns.net has been completed successfully, and all services are back online.
If you have any questions or concerns, please contact our support team.
]]>We are aware of an issue with the shared server chronos.safeukdns.net, clients are currently unable to access and manage services on this server. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
phoebe.safeukdns.net
pontus.safeukdns.net
This maintenance window will start on December 23rd, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
aphrodite.safeukdns.net
nike.safeukdns.net
This maintenance window will start on December 21st, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:21 am GMT - The maintenance window for aphrodite.safeukdns.net is needed to be extended. We expect the work to be complete by 09:00 am GMT. We apologise for any inconvenience this may cause.
UPDATE @ 07:10 am GMT - The maintenance on nike.safeukdns.net has been completed successfully, and all services are back online. Work on aphrodite.safeukdns.net is still ongoing.
UPDATE @ 09:05 am GMT - The maintenance on aphrodite.safeukdns.net has now been completed, and all services are back online.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
artemis.safeukdns.net
chronos.safeukdns.net
This maintenance window will start on December 22nd, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
If you have any questions or concerns, please contact our support team.
UPDATE @ 06:59 am GMT - The maintenance on artemis.safeukdns.net & chronos.safeukdns.net has now been completed, and all services are back online.
]]>Our Team will be undertaking maintenance affecting a small number of clients within our London Datacentre. During this maintenance, a short period of downtime is expected. All clients impacted by this maintenance have been informed directly in advance.
Should you require any further information, please contact a member of our support team.
]]>Title: Hosted email issue
We are currently experiencing some intermittent issues with our email service which may affect connectivity to our webmail. Our engineers are investigating this issue as a priority.
UPDATE: 15:45 GMT Friday 18/12/2020 The email server is now operational.
We apologise for the inconvenience this may have caused.
]]>Title: lon-cpanel4.uk2.net issue
We are aware of the problem on lon-cpanel4.uk2.net server, currently accessing and managing customer websites. Our engineers are investigating the issue as a priority.
]]>Title: Issues with CHI Platform Start time: 02:20 UTC
We are currently experiencing some issues with our chi.uk2.net platform whereby customers cannot access the service.
This will be resolved as soon as possible and we apologise for any inconvenience which you may be experiencing.
UPDATE: chi.uk2.net is now fully operational.
Thank you for your patience during this issue.
]]>Title : Sheduled Maintenance Notification
Start time : 23:30 UTC
We are currently conducting sheduled network maintenance. There will be some distruption to servers:
lon-cpanel7.uk2.net
lon-cpanel2.uk2.net
lon-cpanel4.uk2.net
lon-cpanel3.uk2.net
lon-cpanel6.uk2.net
lon-cpanel5.uk2.net
UPDATE: 06:56 GMT The maintenance is still ongoing. Further updates will follow.
UPDATE: 07:24 GMT The maintenance is now complete. All affected servers are operational.
Thank you for your patience during this issue.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
hera.safeukdns.net
hermes.safeukdns.net
This maintenance window will start on December 18th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:00 am GMT - The maintenance on hera.safeukdns.net & hermes.safeukdns.net has been completed successfully, and all services are back online.
If you have any questions or concerns, please contact our support team.
]]>Start time: 12 am GMT
End time: 7 am GMT
Duration: 6-7 hours
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
eos.safeukdns.net
rhea.safeukdns.net
This maintenance window will start on December 16th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:00 am GMT - The maintenance on eos.safeukdns.net & rhea.safeukdns.net has been completed successfully, and all services are back online.
If you have any questions or concerns, please contact our support team.
]]>Date: Tuesday, December 15th, 2020
What is the impact: Unavailability to submit or view support tickets.
Our engineers are working to resolve this as a matter of urgency. Thank you for your patience and understanding.
We're currently investigating reports of packet loss and network latency affecting a subset of clients in our London (DC5) Data Centre. Our teams are actively investigating these reports and hope to soon have these issues resolved.
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
mercury.safeukdns.net
oceanus.safeukdns.net
This maintenance window will start on December 16th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.
UPDATE @ 06:00 am GMT - The maintenance on mercury.safeukdns.net & oceanus.safeukdns.net has been completed successfully, and all services are back online.
If you have any questions or concerns, please contact our support team.
]]>Date: 15/12/2020 - 04:00 - 06:00
Start: Tue, Dec 15th 2020, 04:00
End: Tue, Dec 15th 2020, 06:00
Following an earlier incident, emergency network maintenance is required in our London (DC5) datacenter to maintain uptime and optimal performance. To limit disruption, the maintenance will take place in the early hours of tomorrow morning: Maintenance Window: 15th December - 04:00 - 06:00 (2-hour window).
Affected Service(s): ALL SERVICES HOSTED IN LONDON DC5
Impact: During the maintenance window, network traffic in this location will be impacted for up to fifteen minutes and services may be intermittently available during the full window.
Thank you for your understanding and we apologise for the short notice and any inconvenience this may cause. For any further information, please contact our support team or view our updates on the status page within your client portal.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
hyperion.safeukdns.net
hephaestus.safeukdns.net
This maintenance window will start on 15th December 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>Planned start time: 04:00 (UTC) - 14/12/20
Expected end time: 06:00 (UTC) - 14/12/20
Scope: Network update
Affect to clients: Downtime expected in parts of our London DC network.
cpanel17.uk2.net is now fully operational again.
Thankyou for you patience during this partial outtage
]]>UPDATE:
cpanel17.uk2.net is now fully operational again.
Thankyou for you patience during this partial outtage
]]>UPDATE
The issue with chronos.safeukdns.net server has been resolved and all services restored.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
shared-wp.uk2.net
zeus.safeukdns.net
This maintenance window will start on December 10th, 2020 between the hours of 12 am - 6 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel50.uk2.net
cpanel51.uk2.net
This maintenance window will start on 9th December 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
UPDATE
The maintenance on cpanel50 and cpanel51 has been completed successfully, and all services are back online.
]]>UPDATE
The issue with cpanel45.uk2.net server has been resolved and all services restored.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel48.uk2.net
cpanel49.uk2.net
This maintenance window will start on 8th December 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>Our engineers are investigating the issue as a priority.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel33.uk2.net
cpanel34.uk2.net
This maintenance window will start on 4th December 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
UPDATE: Friday, 4th December 2020 08:43 AM
The maintenance on cpanel33 and cpanel34 has been completed successfully, and all services are back online.
]]>Our engineers are investigating the issue as a priority.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel23.uk2.net
cpanel31.uk2.net
This maintenance window will start on 3rd December 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
UPDATE: Thursday, 3rd December 2020 5:44 am
The maintenance on cpanel23 and cpanel31 has been completed successfully, and all services are back online.
]]>Scope: The new leaf switches interconnecting the old and new network in DC5 Description of the work: the switching process should be restarted on the leaf switches in DC5 as there is risk for IPv6 traffic to be dropped due to discovered software bug.
We anticipate up to 3 minutes of downtime for limited number of customers in DC5.
]]>The live chat service has been successfully fixed and all services are back online.
]]>Thank you for your patience and understanding.
]]>The maintenance on cpanel40 and cpanel43 has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel40.uk2.net
cpanel43.uk2.net
This maintenance window will start on November 24th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel38.uk2.net
cpanel39.uk2.net
This maintenance window will start on November 23rd, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance on cpanel35.uk2.net and cpanel36.uk2.net has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel35.uk2.net
cpanel36.uk2.net
This maintenance window will start on November 20th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance on cpanel32.uk2.net has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel32.uk2.net
This maintenance window will start on November 19th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance on cpanel29.uk2.net and cpanel30.uk2.net has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel29.uk2.net
cpanel30.uk2.net
This maintenance window will start on November 18th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance on cpanel26.uk2.net has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel26.uk2.net
This maintenance window will start on November 17th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance on cpanel22.uk2.net and cpanel24.uk2.net has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel22.uk2.net
cpanel24.uk2.net
This maintenance window will start on November 16th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance on cpanel54.uk2.net has been completed successfully, and all services are back online.
]]>The maintenance on cpanel53.uk2.net has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel54.uk2.net
This maintenance window will start on November 13th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.
If you have any questions or concerns, please contact our support team.
]]>Start time: 12 am GMT
End time: 7 am BST
Duration: 5-6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel53.uk2.net
This maintenance window will start on November 11th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance has been completed successfully, and all services are back online.
]]>Start time: 12 am BST
End time: 7 am BST
Duration: 5-6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel52.uk2.net
This maintenance window will start on November 11th, 2020 between the hours of 12 am - 7 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance has been completed successfully, and all services are back online.
]]>Start time: 12 am BST
End time: 7 am BST
Duration: 5-6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel47.uk2.net
This maintenance window will start on November 10th, 2020 between the hours of 12 am - 7 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance has been completed successfully, and all services are back online.
]]>Start time: 12 am BST
End time: 7 am BST
Duration: 5-6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel44.uk2.net
This maintenance window will start on November 9th, 2020 between the hours of 12 am - 7 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>Date: 5th November 2020
Start time: 23:00 GMT
End time: 06:00 GMT
Duration: 7-hour maintenance window
Event Type: Scheduled UK2 Shared Server Network Maintenance
Impact: The maintenance window is scheduled to begin promptly at 23:00 GMT and ends at 06:00 GMT. The estimated downtime per server is approximately up to 1 hour. The affected servers are listed below:
APHRODITE
ATHENA
ATLAS
DIONYSUS
EOS
HEPHAESTUS
HERA
MERCURY
NIKE
PHOEBE
CPANEL11
CPANEL17
CPANEL20
CPANEL23
CPANEL24
CPANEL25
CPANEL29
CPANEL30
CPANEL38
CPANEL39
CPANEL41
CPANEL45
Thank you for your patience and understanding. Should you have any questions or concerns, please contact our support team who are available 24/7.
]]>Date: 4th November 2020
Start time: 23:00 GMT
End time: 06:00 GMT
Duration: 7-hour maintenance window
Event Type: Scheduled UK2 Shared Server Network Maintenance
Impact: The maintenance window is scheduled to begin promptly at 23:00 GMT and ends at 06:00 GMT. The estimated downtime per server is approximately up to 1 hour. The affected servers are listed below:
cpanel10.uk2.net
cpanel19.uk2.net
cpanel22.uk2.net
cpanel27.uk2.net
cpanel31.uk2.net
cpanel32.uk2.net
cpanel36.uk2.net
cpanel37.uk2.net
cpanel42.uk2.net
cpanel43.uk2.net
cpanel44.uk2.net
cpanel46.uk2.net
cpanel48.uk2.net
cpanel51.uk2.net
cpanel52.uk2.net
artemis.safeukdns.net
apollo.safeukdns.net
gaia.safeukdns.net
hermes.safeukdns.net
prometheus.safeukdns.net
tethys.safeukdns.net
Thank you for your patience and understanding. Should you have any questions or concerns, please contact our support team who are available 24/7.
]]>the incident has been placed under monitoring.
]]>Our engineers are investigating the issue as a priority.
]]>Start time: 12 am BST
End time: 7 am BST
Duration: 5-6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel25.uk2.net
This maintenance window will start on November 3rd, 2020 between the hours of 12 am - 7 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The scheduled OS upgrade is now complete, and all server services are accessible once again.
]]>Start time: 12 am BST
End time: 7 am BST
Duration: 5-6 hours
Event Type: Scheduled Maintenance
To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel21.uk2.net
This maintenance window will start on November 2nd, 2020 between the hours of 12 am - 7 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The scheduled OS upgrade is now complete, and all server services are accessible once again.
Thank you for your patience regarding this issue.
]]>The scheduled OS upgrade is undergoing still. We plan to get services back online within the next hour. We apologise for any inconvenience this may cause.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel20.uk2.net
This maintenance window will start on October 23nd, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel19.uk2.net
This maintenance window will start on October 22nd, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel18.uk2.net
This maintenance window will start on October 21st, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel17.uk2.net
This maintenance window will start on October 20th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The maintenance has been completed successfully, and all services are back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel16.uk2.net
This maintenance window will start on October 19th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>We have experienced an unexpected issue and had to cancel this maintenance. The maintenance will be rescheduled for a later date. All changes have been rolled back and the server is back online.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel15.uk2.net
This maintenance window will start on October 16th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>The scheduled OS upgrade is now complete, and all server services are accessible once again.
Thank you for your patience regarding this issue.
]]>The scheduled OS upgrade is undergoing still. We plan to get services back online within the next hour. We apologise for any inconvenience this may cause.
]]>To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel14.uk2.net
This maintenance window will start on October 15th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
]]>Our engineers are investigating the issue as a priority.
]]>cpanel13.uk2.net
This maintenance window will start on October 13th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ Tue Oct 13 06:22:08 BST 2020: The maintenance is still ongoing. We have experienced an unexpected issue and are currently working to resolve it as soon as possible. We apologise for any inconvenience this may cause.
Update @ Tue Oct 13 08:53:00 BST 2020: The maintenance is still currently ongoing. We have identified the issue and are working to have this resolved as a priority. Once again we sincerely apologise for any inconvenience this may cause you today.
Update @ Tue Oct 13 09:52:00 BST 2020: The service has now been restored. A further maintenance window will be scheduled this evening to replace failing hardware. We apologies for any inconvenience caused - please contact our support team if you are continuing to experiencing any issues.
cpanel12.uk2.net
This maintenance window will start on October 12th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.
If you have any questions or concerns, please contact our support team.
Update @ 06:29 am - The scheduled OS upgrade is undergoing still. We plan to get services back online within the next hour. We apologise for any inconvenience this may cause.
Update @ 07:18 am - The scheduled OS upgrade is now complete, and all server services are accessible once again.
Thank you for patience and understanding
]]>Maintenance was completed however services are not yet available
File sytem quotas being verified and services will resume shortly
]]>03:00 AM - 04:00 AM BST October 7th
The downtime we expect should last 20 minutes.
]]>03:00 AM - 04:00 AM BST October 7th
The downtime we expect should last 20 minutes.
]]>Date: Thu Oct 1
Start time: 03:30 BST
End time: 04:00 BST
Duration: 30 Minute
Event type: Scheduled Maintenance
Please be advised that UK2 will be undertaking maintenance to upgrade the hardware.
During this maintenance, access to websites is expected to experience a brief period of service disruption.
If you have any questions or concerns, please contact our support team.
]]>The issue with cPanel 11 has been resolved and all services restored.
]]>Our engineers are investigating the issue as a priority.
Updates to follow.
]]>Traffic has been redirected to an alternative transit provider restoring access to the affected services.
We apologise for any inconvenience caused during this time.
If you require further support, please do not hesitate to contact our support team.
]]>Our network team are investigating the issue as a priority.
Updates to follow.
]]>Thankyou
]]>We appologise for any inconvenience caused, we aim to have this resolved/completed as soon as possible.
Thankyou
]]>The services on cPanel11 are now restored and the incident is in monitoring status.
Replacement hardware has been prepared as a precautionary measure.
]]>We are aware of problems accessing and managing customer websites on cPanel11.
Our engineers are investigating the issue as a priority.
Updates to follow.
]]>The scheduled maintenance has been completed successfully. All affected servers are now online.
We apologise for any inconvenience caused during this time.
If you require further support, please do not hesitate to contact our support team.
]]>The below scheduled maintenance is ongoing, expected completion time 10:30 am.
We apologise for any inconvenience caused
]]>Date: Tue Sep 29
Start time: 00:00 BST
End time: 06:00 BST
Duration: 6 Hours
Event type: Scheduled Maintenance
cPanel10 and cPanel11 servers are undergoing scheduled maintenance to upgrade the operating system. Customer notifications sent 17th & 18th September 2020.
If you have any questions or concerns, please contact our support team.
]]>UPDATE @ Mon Sep 21 15:17:01 BST 2020: We have experienced a hardware issue and currently performing an emergency maintenance to replace the failing hardware.
UPDATE @ Mon Sep 21 15:32:29 BST 2020: The server is online now.
]]>Users on this server will experience some site downtime and accessibility issues.
If you have any questions related to this outage, please contact our support team via our chat service.
We are aiming to have this resolved as soon as possible.
Thank you for your patience regarding this issue.
UPDATE @ Wed Sep 16 07:28:20 BST 2020: The problem has been resolved and the server is online now.
]]>We apologise for any inconvenience caused during this time.
If you require further support, please do not hesitate to contact our support team.
]]>Our technical team are continuing to investigate this issue, further updates will follow.
We apologise for any inconvenience.
]]>During this maintenance, access to websites and services hosted on the UK2 shared hosting platforms are expected to experience a brief period of service disruption.
Planned start time: 23:00 (UTC)
Expected end time: 05:00 (UTC)
Should you need to discuss this maintenance in more details, please contact our 24 hour support team via our online chat service
]]>During this maintenance, access to websites and services hosted on the UK2 shared hosting platforms are expected to experience a brief period of service disruption.
Planned start time: 23:00 (UTC)
Expected end time: 05:00 (UTC)
Should you need to discuss this maintenance in more details, please contact our 24 hour support team using our online chat service
]]>Planned start time: 02:00 (UTC) - 08/09/20
Expected end time: 04:00 (UTC) - 08/09/20
Impact: Interruption of public internet service, up to 1 minute during the mentioned time interval.
Update @ 02:34 (UTC) - The scheduled maintenance has been completed successfully.
]]>UPDATE @ Sat Sep 5 20:54:16 BST 2020: The server became unresponsive due to high load and has been rebooted to restore service.
]]>Client Impact: IMAP and POP users will experience service interruption for a short duration during the maintenance. Users will be able to send and receive emails during the maintenance period.
UPDATE: The scheduled maintenance has been completed.
]]>UPDATE @ Fri Sep 4 13:33:59 BST 2020: The server became unresponsive and has been rebooted to restore service. It is currently running a file system integrity check and will be online shortly.
UPDATE @ Fri Sep 4 13:40:08 BST 2020: The server is online and available for use.
]]>Planned start time: 02:00 (UTC) - 03/09/20 Expected end time: 04:00 (UTC) - 03/09/20
Impact: Interruption of public internet service, up to 5 minutes during the mentioned time interval.
]]>We are performing planned maintenance on these servers.
If you have any questions or concerns, please contact our support team.
UPDATE @ Thu Sep 3 08:44:43 BST 2020: The maintenance has been successfully completed.
]]>We are performing planned maintenance on these servers.
If you have any questions or concerns, please contact our support team.
UPDATE @ Wed Sep 2 08:36:45 BST 2020: The maintenance has been successfully completed.
]]>Full functionality has been restored to the mail service and we continue to monitor the situation.
Thank you for your patience during the incident.
]]>To provide you with the most reliable and robust hosting environment available, we are performing a planned maintenance to upgrade the operating system on the this server.
If you have any questions or concerns, please contact our support team.
UPDATE @ Tue Sep 1 08:10:19 BST 2020: The maintenance is still ongoing. We have experienced an unexpected delay and had to extend the maintenance window until 9AM BST.
UPDATE @ Tue Sep 1 09:49:27 BST 2020: The maintenance has been successfully completed.
]]>To provide you with the most reliable and robust hosting environment available, we are performing a planned maintenance to upgrade the operating system on the this server.
If you have any questions or concerns, please contact our support team.
UPDATE @ Mon Aug 31 08:07:19 BST 2020: We have experienced an unexpected issue and had to cancel this maintenance, it will be rescheduled to a later date. The server is being rebooted to restore service. It is currently running a file system integrity check and will be available shortly.
UPDATE @ Mon Aug 31 08:51:20 BST 2020: The server is online and available for use once again.
]]>You can still contact Support via ticket if you have any query.
We apologise for the inconvenience you might experience
UPDATE: All affected services are now online
]]>We apologise for the inconvenience you might experience.
]]>We apologise for the inconvenience you might experience.
]]>Our technicians are currently working on resolving this issue
]]>Client Impact: Users will experience sporadic disconnects and reconnects during the maintenance. Users will be able to send and receive emails during the maintenance period.
Maintenance Completed 20:00 UTC
]]>We are performing scheduled system maintenance con cPanel1.
UPDATE: We have experienced an unexpected issue and had to postpone this maintenance. It will be rescheduled to a later date.
If you have any questions or concerns, please contact our support team.
]]>We are aware of a network issue affecting a small number of clients on our shared hosting servers. Our networks team is currently working to resolve this issue and we anticipate affected clients will have service restored shortly. We apologise for any inconvenience this may cause.
We apologise for any inconvenience this may have caused.
If you have any questions or concerns, please contact our support team.
]]>Thank you for your continued patience and understanding during this incident.
]]>Some customers' websites, including FTP and SSH access, may continue to experience some intermittent availability during this time.
Thank you for your continued patience during this incident.
]]>Thank you for your continued patience during this incident
]]>Thank you for your continued patience during this incident
]]>Some customers' websites, including FTP and SSH access, may continue to experience intermittent availability.
Thank you for your continued patience during this incident.
]]>There are still some affected sites so if your website is continuing to see any issues. Please be patient while our network team work on a resolution.
Please be aware that FTP and SSH will be affected during this incident so there may be issues when connecting via either of these protocols.
If you have any question, please contact our support team via chat or ticket.
Thank you for your patience regarding this incident.
]]>There are still some affected sites so if your website is continuing to see any issues, please be patient our network team is working on a full resolution.
If you wish to contact our support team then you may do via our chat or ticketing service.
Please be aware that FTP and SSH will be affected during this incident so there may be issues when connecting via either of these protocols
Thankyou for your patience regarding this incident
]]>Any users wishing to connect via ssh on this server will not be able to until further notice
We hope to have this resovled and back operational within a short period of time
Thankyou
Edit: Service Now Resolved
]]>CPANEL33 CPANEL56 CPANEL6 CPANEL7 CPANEL54 CPANEL12 CPANEL13 CPANEL14 CPANEL15 CPANEL16 CPANEL47 CPANEL28 SHARED-WP2
Update @ Wed Aug 19 07:38:44 BST 2020: The problem has been resolved.
]]>Please be advised that we have planned maintenance for our online chat systems on Tuesday 18th August 2020 at 19:00 - Wednesday 19th August 2020 at 01:00 (BST)
Customers trying to contact support via live chat during this time may experience difficulties in contacting our engineers
We apologise if this causes any inconvenience during this time.
Thank you
]]>We sincerely apologise for the inconvenience this continues to cause our customers.
We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
If you have any questions or concerns, please contact our support team
]]>--
We have been informed that the The Tucows engineering team are investigating reports of high load on their mail system, resulting in some mail delays for customers.
We sincerely apologise for the inconvenience this continues to cause our customers.
We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
If you have any questions or concerns, please contact our support team.
]]>We sincerely apologise for the inconvenience this continues to cause our customers.
We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
**RESOLVED ** 19:30 UTC: - High load issue is now resolved. All mail services have resumed to normal. We sincerely apologise for any inconvenience caused.
]]>We sincerely apologise for the inconvenience this has caused our customers. We remain in close dialogue with Tucows around this incident and next steps.
We will be distributing a full Root cause analysis to all affected customers.
If you have any questions, please contact our support team who are here 24/7 and happy to help.
]]>As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>The Tucows engineering team have so far restored 25% of the affected mail services.
We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>This issue is not affecting all customers and is currently impacting approximately 15% of our mailbox users. We apologise for any inconvenience this may cause.
]]>We sincerely apologise for the inconvenience this has caused our customers. We remain in close dialogue with Tucows around this incident and next steps.
We will be distributing a full Root cause analysis to all affected customers.
If you have any questions, please contact our support team who are here 24/7 and happy to help.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.
We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We sincerely apologise for the inconvenience this is causing our customers. We remain in close dialogue with Tucows and continue to press them for an urgent resolution.
We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>Please note: this issue will not result in data loss.
The service interruption was due to shared storage metadata corruption limited to customers that operate on the new shared storage infrastructure.
The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this and when this completes successfully, they will begin the final steps to bring mail services back online.
We will receive an update from them at 6 PM UTC, after which we will post an update here.
Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.
As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
]]>We continue to work with Tucows following their service failure on Friday 17th July. This issue is not affecting all customers and is currently impacting approximately 15% of our mailbox service users.
Please note: this issue will not result in data loss.
We will receive an update from them at 3PM UTC, after which we will post an update here.
Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress.
As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.
A full Root cause analysis will be provided to all affected customers once service has been fully restored.
]]>We continue to work with the technical teams at our 3rd party service provider (Tucows). This issue is currently impacting approximately 15% of our mailbox service users.
Please note: this issue will not result in data loss.
They continue to work on service restoration and are currently estimating this could take up to 2 more business days. Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress.
As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.
A full Root cause analysis will be provided to all affected customers once service has been fully restored.
INCIDENT:
From 02:30 UTC on July 17th 2020, our technical team became aware of a 3rd party issue affecting some of our clients connecting to the email platform via IMAP & POP3.
No data-loss is expected as a result of this issue.
Resolution steps have been ongoing to resolve these issues. However, this has not progressed as quickly as expected. We continue to monitor the situation and will continue to provide regular updates.
As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.
We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!
]]>We experienced a high load spike on this server. The issue has been resolved and all services are back online.
INCIDENT:
We are currently experiencing issues on this server. Technical teams have been engaged and are investigating as a priority.
]]>As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.
https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail
Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.
We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!
]]>We are currently investigating reports of errors when attempting to upload an attachment to an email via webmail. Our senior engineers are working to resolve this as a matter of urgency. Thank you for your patience and understanding.
Please be informed that we will be performing a code deployment to improve stability and rebalancing on our mail system. During the time of the maintenance period, you may experience minor service interruption for a short period of time. We will provide updates as necessary.
We are currently investigating reports of a delay in emails being sent and received on our hosted email platform. Our team are aware of these reports and are looking into this to be resolved as soon as possible.
We are currently investigating the outages for the cpanel41.uk2.net server. We will post updates once we have them. UPDATE: This is now resolved. Sites under this server are back online
]]>We are investigating reports from some users reporting issues accessing webmail.
Further updates will be posted to our status page as we work to resolve logging issues.
]]>Our Uk2 knowledgebase is currently under maintenance. Further updates will be posted to our status page once completed
]]>Further updates will be posted to our status page as we work to resolve these delays
UPDATE: We've seen a decrease in latency and messages no longer appear to be delayed. Our technical team are continuing to monitor the mail environment but consider this incident resolved.
Please don't hesitate to contact our support team should you require any additional assistance.
]]>UPDATE: 01:31 UTC
RESOLVED
Our operations team was able to identify and reboot the affected mailstores to bring services back online. We are still investigating the root cause of the issue.
UPDATE: 23:10 BST
Some users may also see authentication errors with IMAP and POP. Our operations team has been engaged.
We will provide an update once we have additional information.
We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,
If you have any questions or concerns, please contact our support team.
We are currently experiencing some issues with out hosted email cluster, our engineers have been notifcied and is this currently being investigated by our Email admins and senior technicians,
If you have any questions or concerns, please contact our support team.
]]>We are currently investigating reports of issues with the hosted email that is affecting a small subset of our clients. Some users may not be able to log into webmail, or send/receive emails in an email client. Our senior engineers are looking into the matter as we speak and will work to resolve the issue as a matter of urgency. We will post updates to this status once we have them.
We are currently investigating reports of not being able to access some mail accounts via webmail or mail clients, which is currently affecting a small subset of our hosted email accounts.
We are aware of the issue with web diversion that is redirecting to UK2.NET default page. Our senior engineers are investigating the problem and will look to resolve this as a matter of urgency.
We appreciate your patience regarding this issue.
We are currently experiencing to performance issues on with cpanel49 which our engineers are currently investigating.
There may be some partial performance issues for customer on this server, though we expect this to be resolved shortly.
We appreciate your patience regarding this issue.
If you have any questions or concerns, please contact our support team.
UPDATE 19:20 BST: Incident is now resolved. Cpanel49 is again fully operational.
]]>We are currently investigating the outages for the cpanel49.uk2.net server. We will post updates once we have them.
May 19, 00:06 UTC - We are investigating an issue affecting some users while accessing Webmail services. Users attempting might experience slowness or time outs while attempting to connect. Our operations team has been engaged.
21:00 Mail system issues are still being investigated. Your patience is greatly appreciated regarding this issue.
UPDATE: We have had notification from mail engineers that this incident is now resolved. Again we appreciate your patience through this isssue.
]]>We are currently experiencing s some issues with our Billing phone lines. We are working as best we can to get his resolved as soon as possible. We sincerely apologise for any inconvenience this may cause.
We are currently investigating an issue on our Hosted Email Services. A small group of users may experience Inbound/Outbound delivery issues during this time.
If you have any questions or concerns, please contact our support team.
]]>Our support phone lines may be unavailable for brief periods at times between 06:00-09:00 BST (05:00-08:00 UTC) on Wednesday 29th of April 2020 while we carry out maintenance. We apologise in advance for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team via chats.
]]>We are currently restarting some of our email server nodes which may affect access to your account momentarily, we expect this to last no longer than 5 minutes. Apologies for any inconvenience this may cause
If you have any questions or concerns, please contact our support team.
]]>All users have now been unblocked and email functionality has been fully restored.
There are still remaining accounts to be migrated to the new mailstore, and we will post updates on this incident to keep you informed as we work to complete the migration.
]]>UPDATE: 7:39PM GMT
Due to ongoing network issues in DC5 in London, we are performing emergency maintenance of our edge routers at that location.
Details of this maintenance are below:
Date of Maintenance: 2020-03-26
Time of Maintenance: 01:15 - 01:45 MDT (19:15 – 19:45 UTC)
Location of Maintenance: London, UK
Reason for Maintenance: Severe routing issues in data center
Expected Impact: Limited-to-no connectivity during that time.
In case you experience any issues, please create a ticket to our support team!
]]>In case you experience any issues, please create a ticket to our support team!
]]>UPDATE @ 26th March 2020, 17:13 UTC - Our operations team continues to restore service on the affected mailstores. The service has been restored for some customers but a small portion of our customers continue to experience issues with their mailboxes.
UPDATE @ 26th March 2020, 12:05 UTC - Most of the affected mailstores have been re-enabled. While the operations team continues to investigate another to identify and rectify the issue on it. Updates will be provided as soon as possible. Please ensure that, before you contact support regarding this query, you attempt to log into your webmail account to verify that your account is now active, by going to https://mail.uk2.net
UPDATE @ 26th March 2020, 11:10 UTC - After re-enabling our mailstores to resolve this ongoing incident we have encountered a different issue and needed to bring the mailstores offline again in order to resolve this problem. We will likely be bringing them back up shortly once we have completed testing. These affected users will be unable to login to the Webmail/IMAP or POP until the mailstores have been re-established.
UPDATE @ 26th March 2020, 10:00 UTC - The mailstores have been re-enabled. At this time service is fully online and we will be monitoring for any impact which is currently expected to be better than previous days.
UPDATE @ 26th March 2020, 07:56 UTC - The emergency maintenance will be targeted for specific users. Those targeted users will be unable to login to their account via POP/IMAP/Webmail or an email client during the maintenance window. This would affect approx. 6.6% of users
We will be performing emergency maintenance this evening to resolve outstanding issues on this platform.
A small number of users may encounter issues logging in to their account via POP/IMAP/Webmail during the maintenance window.
We thank you once again for your continued patience and understanding whilst we work to resolve this issue.
Start time: Mar 25, 2020 at 10:00 PM UTC End time: Mar 26, 2020, at 10:00 AM UTC
]]>We apologise for the issues that some of our users are continuing to face when attempting to access their hosted mail accounts.
As things stand, any messages sent to your mailbox during this outage will continue to be delivered, however, access to these mailboxes remains limited at present.
Technical Summary:
--
On the afternoon of the 23rd March 2020 at approximately 14:52 UTC, one of our mail platforms encountered an operational error which subsequently sent a significantly higher load to other nodes within the mail cluster. To address this load, our mail team took the decision to disable individual mailboxes deemed to be causing excess load.
Replacement nodes have been introduced into the environment and accounts are in the process of migrating to these devices, however, due to the excess I/O introduced by the excessive load and the account transfers. We have had to temporarily suspend logins to certain accounts on affected nodes.
--
Apologies once again for the frustration must no doubt be causing you. Our support team has received an unprecedented volume of calls and messages today regarding this issue and we appreciate your patience whilst we work to update you during this stressful time. Timed updates can be found below.
UPDATE @ 25th March 2020, 15:18 UTC - Our Operations team have enabled IMAP/POP/Webmail. Email deliveries will be resumed shortly. Updates will be provided as soon as possible
UPDATE @ 25th March 2020, 14:03 UTC - We are seeing high load again. Users may notice slowness or intermittent issues to login. Updates will be provided as soon as possible
UPDATE @ 25th March 2020, 13:04 UTC - We have fully implemented our fix, any email issues are now resolved and no more accounts should be offline. We will continue to monitor the situation and provide updates when we can.
UPDATE @ 25th march 2020, 07:35 UTC - Our operations team has ended the maintenance on one of the mail clusters by enabling all of the mailstores. A small number of accounts will still not have webmail or email client access as we prepare for another batch migration to be done during a lull period.
UPDATE @ 25th march 2020, 07:06 UTC - Our ops team is still currently working on this issue at hand. At this time, only users on the still disabled mailstore are expected to be completely unable to utilize hosted email. Users from the other mailstores which were enabled will still see a degraded performance at this time.
UPDATE @ 25th march 2020, 00:26 UTC - An emergency migration process is being looked at by our operations team to help restore access. Unfortunately, this does still mean that a handful of users will be unable to login to their account via webmail or their email clients. Once again we do apologise for the discomfort this is causing, we are doing our best to resolve the issue as swiftly and smoothly as possible.
UPDATE @ 24th march 2020, 22:59 UTC - The operations team is still monitoring the service, unfortunately, it is momentarily experiencing an unusually high load until such behavior stabilises the email deliverability cannot be restored. Rest assured that we are working hard on the issue as we are aware of the implications this is causing for many users.
UPDATE @ 24th march 2020, 17:38 UTC - Our operations team is continually working on restoring access to accounts and their mailboxes incrementally. We will update again once we have any further information.
UPDATE @ 24th March 2020, 15:09 UTC - A number of accounts have been brought back online though service to these has been observed to be intermittent. We're continuing to restore service to all affected users as swiftly as possible.
UPDATE @ 24th March 2020, 13:53 UTC - We are currently still working on implementing the fix. During this time, users may experience problems accessing their mailboxes. For now, email is still being delivered to users inboxes, even if you cannot log in at this time.
UPDATE @ 24th March 2020, 12:05 UTC - We are still working on the fix. We will update again once we have more information.
UPDATE @ 24th March 2020, 10:50 UTC - The implementation of a fix appears to be progressing well. A further estimate of the completion time has not yet been made. We will update again once we have this information
UPDATE @ 24th March 2020, 09:08 UTC - The issue appears to be progressing well. During the maintenance, users may be unable to access our email services and inboxes may appear empty, however email service would resume shortly after. We will post the updates as we receive.
UPDATE @ 24th March 2020, 05:20 UTC - Issue still progressing, update when further information is available
UPDATE @ 24th March 2020, 03:30 UTC - The issue appears to be progressing well. A further estimate on the completion time has not yet been made. We will update again once we have this information.
UPDATE @ 24th March 2020, 01:00 UTC - The issue is still being worked on by our Ops teams, again your patience is appreciated during this time.
UPDATE @ 23rd March 2020, 23:00 UTC - Our Ops team are still diligently working on the issue. We appreciate your continued patience.
UPDATE @ 23rd March 2020, 21:30 UTC - We are currently having emergency maintenance to bring service back online.
UPDATE @ 23rd March 2020, 19:40 UTC - There is no change in the status of service impact, however, the failover is almost complete. Your patience is greatly appreciated.
UPDATE @ 23rd March 2020, 18:00 UTC - Our Ops dept are still investigating the issue as a priority. Please accept our apologies for the potential impact this incident may have caused.
UPDATE @ 23rd March 2020, 15:18 UTC - Our technical team have identified the cause of the issue preventing some users from logging in via webmail and are working with our mail service team to resolve these errors.
We are investigating and seeking to resolve an incident which is affecting our contact phone service with the billing team. We recommend our customers to join a live chat or raise a ticket if you have any concern or query regarding payments. We apologise for any inconvenience this might cause.
]]>We are currently investigating reports of not being able to sync the email into the third party mail client which is currently affecting a small subset of our hosted email accounts. Our Operations team is currently investigating this issue as a priority.
UPDATE: 13:00 UTC Our engineers have applied a fix and identified that normal service is currently being resumed.
]]>We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts.
We are investigating and seeking to resolve an incident is affecting our live chat and phone service. Customers may be experiencing delays in allocating requests to available agents. Our Operations team is currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you.
We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts.
Update @ 18:43 UTC - The affected node was restored and services are healthy as of now. The process of increasing the system capacity is still work in process and should not impact current operations. We will keep monitoring.
Update @ 23:05 UTC - This issue has been resolved. We apologise for any inconveniences this may have caused.
We are investigating and seeking to resolve an incident is affecting our live chat and phone service. Customers may be experiencing delays in allocating requests to available agents. Our Operations team is currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you.
Update @ 10:35am UTC - Our engineers have applied a fix and identified that normal service is currently being resumed. We will continue to monitor services and will update the incident once it has been confirmed as resolved.
Update @ 11:01am UTC - Following a period of monitoring, our engineers have confirmed that the incident is now resolved and normal service has resumed. Please accept our apologies for the potential impact this incident may have caused.
Event type: Outage
We are aware that there are issues with this server. We are working to quickly resolve them and get all the services back online.
Update @ 08:58 am UTC - This server is now back online. We apologise for any inconvenience caused during this time.
]]>We would like to inform you that one of our network providers will be performing maintenance to carry out a software upgrade in one of their datacenters.
The changes they intend to make will ensure greater stability of services, add functionalities for new solutions and add security and fixes recommended by our key vendors. The roll-out will be phased in service windows to minimise customer impact.
During this period, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with our normal procedures. As measures have been implemented to re-route traffic through alternative providers.
The UK2.NET Support is available to provide up-to-date status information or additional details, should you have any questions regarding the maintenance.
If you have any questions or concerns, please contact our support team.
]]>We are currently experiencing issues with our support phone system. During this time, you will not be able to reach us via phones. Please contact us via chats or tickets. We greatly apologise for the inconvenience this may cause.
We would like to inform you that we will be performing maintenance of the UPS System in our London Datacentre from 12:00 GMT to 14:00 GMT on the 9th of March 2020.
During this window, the UPS backup to 3 aisles will not be available for up to 10 minutes. We do not expect any interruptions during this time.
We do not expect any disruption to the power supply. However, we cannot rule out the possibility.
During this period, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with our normal procedures.
The UK2.NET Support is available to provide up-to-date status information or additional details, should you have any questions regarding the maintenance.
UK2.NET Support Team
If you have any questions or concerns, please contact our support team.
]]>Issue: We are investigating and seeking to resolve an incident which is affecting our live chat and contact phone service. We recommend our customers to raise a ticket if have any concern or query. We apologise for any inconvenience this might cause.
]]>We are investigating and seeking to resolve an incident which is affecting our contact phone service with billing team. We recommend our customers to join a live chat or raise a ticket if have any concern or query regarding payment. We apologise for any inconvenience this might cause.
]]>We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts. We apologise for any inconveniences this may cause.
Update @ 15:50 Our operations team are working on implementing a permanent fix. We will continue to provide updates as we work through this issue.
Update @ 17:22 A subset of users who try to connect to one of our IMAP nodes are not able to login to the webmail. This is due to the high load on the node. Operation team has been engaged and working on resolving the issue
If you have any questions or concerns, please contact our support team.
]]>We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts. Our operations team is working through this now.
UK2.NET CHI website is currently inaccessible and we are looking to resolving this as soon as possible.
Thank you for your patience, please check this status page for any further updates.
Update @ Fri Feb 28 07:40:26 GMT 2020: The server is online and available for use once again.
]]>Our technicians are currently working on resolving this issue though we expect the impact on customers to be very minimal.
UPDATE Our Technicians have resolved the cpanel48 connection. Sorry for the inconvenience this could have caused.
UPDATE: 27/02/2020 @ 17:01 - We are currently having some issues with cpanel48 once again today which may cause some connections to fail. Our technicians are currently working on resolving this issue as soon as possible.
UPDATE Our Technicians have resolved the cpanel48 connection. Sorry for the inconvenience this could have caused.
We are currently having some issues with cpanel48 which may cause some connections to fail.
Our technicians are currently working on resolving this issue though we expect the impact on customers to be very minimal.
If you have any questions or concerns, please contact our support team.
]]>Affected services: Live Chat and phone call
]]>We are currently performing emergency maintenance on our CHI control panel interface. We are working to get this back online as soon as possible. We apologise in advance for the inconvenience this may cause.
We are aware of an issue with our website builder, where clients cannot log into the editor, and the websites are not visible from the web. We are currently investigating this and will post updates once we have them.
RESOLVED: 14:08 GMT - Customers are now able to access the CHI Control panel. Kindly accept our apologies for any inconvenience that may have caused due to this issue.
]]>Resolved: Our network department have resolved the issue all the servers are back up now. Kindly accept our apologies for any inconvenience that may have caused due to this issue.
]]>ISSUE: Following a power outage in our London datacentre, customers were unable to access the CHI control panel. This issue also impacted our ticketing tool.
UPDATE 00:53 GMT: Datacentre technical teams continue to bring services back online after a power interruption in our London datacentre. Kindly accept our apologies for any inconvenience that may be caused due to this issue
RESOLVED: 02:00 GMT - Customers are now able to access the CHI Control panel. Kindly accept our apologies for any inconveniences that may have caused due to this issue.
Duration: 7 hours
Event type: Maintenance
This is a maintenance notification on 13th February 2020 at 23:00 UTC. We will be migrating the accounts hosted on atlas.safeukdns.net to a new server platform. We have noticed some degradation on the current platform and have therefore provisioned a new server to mitigate the possible risk of a hardware failure. This maintenance could last up to 7 hours.
What is the impact? We have planned the work in order to minimise the impact on your service where possible.
The maintenance window is scheduled to begin promptly at 23:00 UTC. The estimated time is approximately 6 to 7 hours.
As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
Thank you for your understanding and patience.
Team UK2.NET
If you have any questions or concerns, please contact our support team.
]]>This is a maintenance notification on 12th February 2020 at 23:00 UTC. We will be migrating the accounts hosted on atlas.safeukdns.net to a new server platform. We have noticed some degradation on the current platform and have therefore provisioned a new server to mitigate the possible risk of a hardware failure. This maintenance could last up to 7 hours.
What is the impact? We have planned the work in order to minimise the impact on your service where possible.
The maintenance window is scheduled to begin promptly at 23:00 UTC. The estimated time is approximately 6 to 7 hours.
As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
Thank you for your understanding and patience.
Team UK2.NET
If you have any questions or concerns, please contact our support team.
]]>We are investigating an issue preventing some users on our hosted email from accessing their email via Webmail or client programs. We currently see this is affecting a small group of accounts. Our operations team has been engaged, and we apologise for any inconvenience this may cause.
We will provide an update once we have additional information.
If you have any questions or concerns, please contact our support team.
Update @ 09:03 GMT - This issue has been identified, and a fix has been implemented. We are currently monitoring to see if there are any accounts still experiencing this.
Update @ 10:08 GMT - We have continued monitoring this but have found no accounts with this login issue. This issue is resolved.
We are investigating and seeking to resolve an incident which is affecting our live chat service. We apologise for the potential impact of this incident on you.
If you have any questions or concerns, please contact our support team.
]]>We appologise for the recent CHI outage on 16/01/2020 17:58 - 18:13
Service has now been resumed and is operational again
Thankyou
]]>Please accept our apologies for any inconvenience this may have caused.
We will perform unscheduled maintenance on our Hosted email servers, which will cause brief interruptions in Email service. This is expected to be completed at 20:30 GMT.
We thank you for your patience as we work to complete this.
We are aware of the UK2 ticketing system availability issue and are working to restore services as quickly as possible.
Update Wed 1 Jan 03:19:00 UTC 2020: All services have been restored.
If you have any questions or concerns, please contact our support team on live chat or phones.
]]>Update Tue Dec 10 16:21:00 GMT 2019: The server has just finished checking filesystems and is running quotas check. We expect this to load back completely within the next 30 minutes.
Update Tue Dec 10 17:11:30 GMT 2019: The server has just finished booting and all services are back once again.
Our operations team will be performing reboots on nodes in our email cluster. During this time users may experience brief disconnects and reconnects with their services.
Update @ Fri Nov 8 04:34:50 GMT 2019 - The server rebooted to restore service. It is now accessible for use.
]]>lon-cpanel4.
We are working to resolve this as quickly as possible. Please be patient as we work to rectify this issue.
Nov 02, 2019 - 22:06 UTC
If you have any questions or concerns, please contact our support team.
]]>Update Thu Oct 24 11:32:34 BST 2019: The service is operational again. The reason for the issue is still being looked for.
]]>We are performing scheduled maintenance on our basekit servers during this time. Services will resume as quickly as possible.
If you have any questions or concerns, please contact our support team.
]]>Maintenance end date: 8th October 2019,11:15 GMT
UK2.NET will be performing maintenance on the network in some of our data centers. This will impact UK2.NET customers in the following locations – Washington DC, San Jose, Seattle, Dallas and Singapore. As this is an organization-wide maintenance, all the locations mentioned will be affected during the same two-hour timeframe.
What is the impact?
Virtual Machines (VMs) in these locations will be put into a shutdown state during this maintenance window and will be off for up to two hours and thirty minutes. We apologize for any inconvenience this scheduled maintenance may cause. Other UK2.NET locations will be unaffected by this maintenance.
If you need further support
If you have any questions about this email or anything else related to your UK2.NET account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.
Thank you for your understanding and patience,
Team UK2.NET
]]>[UPDATE] We have resolved the issue with the front end website however full operations are yet to be restored. We apologise for any inconvience experienced.
[INCIDENT] Please be advised that the main website of UK2.Net is currently unavailable. We are aware of the issue and we are currently investigating. We will update the status page as soon as we have made progress in the investigation.
]]>We have received a few reports of issues with Webmail. All Users may experience slow load times and/or login failures.
Please accept our apologies for any inconvenience experienced during this period and we will keep you updated on our progress.
]]>Update @ Tue Sep 3 09:00 BST 2019: The scheduled maintenance has been completed.
]]>RESOLVED - 13:36 BST: Our technical teams have fixed the issue with our hosted email service. Please accept our apology for any inconvenience or frustration we may have caused.
UPDATE - 12:53 BST: We are still investigating this matter where users in Europe/South Africa are unable to connect to our hosted email service.
UPDATE: Our technical teams have been engaged and we are currently working to resolve the issue affecting POP3, IMAP and Webmail connections to mail.uk2.net.
We are currently investigating an issue preventing some of our customers from accessing mail.uk2.net. We apologise for any inconvenience experienced during this period and we will keep you updated on our progress.
]]>Problem started at about Thu Jul 18 20:00:00 BST 2019
]]>We will be rebooting servers in order to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.
]]>Update @ Mon Jul 1 14:03:04 BST 2019: The server experienced a kernel panic and has been rebooted to restore service. We are currently investigating the root cause of this incident. The server is now online and available for use once again.
]]>We will be taking the following servers down to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.
cpanel13, cpanel14, cpanel15, cpanel16
cpanel17, cpanel18, cpanel19, cpanel20
cpanel21, cpanel22, cpanel23, cpanel24
cpanel25, cpanel26, cpanel27, cpanel28 cpanel29
Update @ Thu 28 Jun 06:11 BST 2019: The maintenance on these servers has been completed. We are are aware of the issues with cpanel15 and cpanel29. We are working to resolve them as quickly as possible.
Maintenance on the following servers is being rescheduled:
artemis, athena, atlas, chronos
demeter, dionysus, eos, gaia
hephaestus, hera, hermes
]]>We will be taking the following servers down to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.
cpanel1, cpanel2, cpanel4, cpanel5, cpanel6
cpanel7, cpanel8, cpanel9, cpanel10, cpanel11, cpanel12
Update @ Thu 27 Jun 05:50:56 BST 2019: The maintenance on these servers has been completed.
Due to unforeseen issues, maintenance on the following servers is being rescheduled:
cpanel3, cpanel13, cpanel14, cpanel15, cpanel16, cpanel17
cpanel18, cpanel19, cpanel20, cpanel21, cpanel22, cpanel23
cpanel24, cpanel25, cpanel26, cpanel27, cpanel28, cpanel29
aphrodite, apollo, ares, artemis
athena, atlas, chronos, demeter
dionysus, eos, gaia, hephaestus
hera, hermes
atl-cpanel1, lon-cpanel2, lon-cpanel3, lon-cpanel4
]]>We will provide an update once we have additional information.
UPDATE 17:03 We have been informed by our email admins, this issue has been resolved, and successful tests have been performed.
]]>Date: Monday June 24, 2019
Start time: 4:00 PM BST
End time: 5:00 PM BST
Duration: 1 Hour
Event type: Planned Event
We will be taking the system down for maintenance on June 24, 2019 at 4:00 PM BST. This maintenance should be complete within 1 hours time.
]]>Update @ Tue Jun 18 03:20:35 BST 2019 - The server went read-only. We are running a file system check.
Update @ Tue Jun 18 04:41:48 BST 2019 - The server is online and available for use.
]]>Update @ Thu Jun 13 06:52:46 BST 2019: The server is online and available for use once again.
]]>Update @ Thu Jun 13 06:35:05 BST 2019: The server is online and available for use once again.
]]>Update @ Wed Jun 12 08:15:53 BST 2019: The server is online and available for use.
]]>Wed Jun 12 07:24:38 BST 2019 @ The server is online and available for use.
]]>• Update June 9, 2019, 3:17 PM BST Apologies for the inconvenience and delay in this matter. We are working to get this resolved as soon as possible. If you need further assistance please contact support at https://uk2.net/support
• Update June 9, 2019, 4:19 PM BST Currently working with administrators to resolve the SSL certificate for chimail.uk2.net. For anyone using an email client, mail.hostedemail.com is a working alternative server name. We will post another update as soon as we have more information.
• Update June 9, 2019, 5:34 PM BST A new SSL certificate has been installed on chimail.uk2.net, and the email server is now back online. Apologies for the inconvenience caused by this incident. If you have further questions, feel free to contact our support team at https://uk2.net/support
]]>Update Fri Jun 7 14:25:52 BST 2019: The server is checking quotas still.
Update Fri Jun 7 14:45:52 BST 2019: The server is back online
We have scheduled an emergency maintenance period for a small subset of users located on Cluster A. The maintenance period will last a full hour, however, these users may be unable to access their mail for a period of time, of less than 5 minutes.
If you have any questions or concerns, please contact our support team.
]]>We are working to get this issue resolved and will continue to update this message. Please accept our apologies for any inconvenience this may cause.
]]>Mon Jun 3 16:40:38 BST 2019 - The server is up and available for use
]]>If you do experience difficulties contacting us via phone or live chat, please either submit a ticket or wait a little while and try the chat/phone again.
]]>We will be migrating servers to new hardware during non-business time (10PM UTC - 6AM UTC)
Estimated downtime: up to 2 hours.
This will affect a number of dedicated VPS servers including the following shared hosts: lon-cpanel2.uk2.net lon-cpanel3.uk2.net lon-cpanel4.uk2.net lon-cpanel5.uk2.net lon-cpanel6.uk2.net lon-cpanel7.uk2.net
If you have any questions or concerns, please contact our support team.
]]>.uk, .co.uk, .org.uk, .me.uk
They are working to resolve the issue as quickly as possible.
We will post updates as soon as we receive them. We apologize for any inconvenience this may cause.
]]>Update @ Wed May 8 16:01:50 BST 2019 - This issue has been resolved.
]]>Update Mon May 6 15:26:48 BST 2019: The automated FSCK has failed and we are running a manual check. Once this is completed we will boot up the server.
Update May 6 16:36 BST 2019: The server is back online and running fine.
UPDATE As of 20:46 all systems were operational again. We thank you for your patience and understanding.
]]>Update @ Wed Apr 24 01:27:43 BST 2019: We've experienced an unexpected problem with this server and it has been rebooted. It is currently performing a file system integrity checks.
Update @ Wed Apr 24 02:08:55 BST 2019: The file system check is at 53% complete.
Update @ Wed Apr 24 02:39:29 BST 2019: The server is online and available for use.
]]>Update @ Tue Apr 23 14:22:09 BST 2019: We've experienced an unexpected problem with this server and it has been rebooted. It is currently performing a file system integrity checks and will be back online shortly.
Update @ Tue Apr 23 14:28:18 BST 2019: The file system check is at 23% complete.
Update @ Tue Apr 23 14:46:56 BST 2019: The file system check is at 70% complete.
Update @ Tue Apr 23 15:11:23 BST 2019: The server is online and available for use.
]]>UPDATE At 16:19, we were notified the issue was resolved. All phone calls should be answered as normal. We thank you for your patience.
]]>Update @ Sat Apr 13 01:50 GMT 2019: The server is online and available for use.
]]>Update @ 22:14:00 GMT - This server is now up and available for use.
]]>The following services will be inaccessible during the above timeframe.
All services, except DNS resolution
If you have any questions or concerns, please contact our support team.
]]>The following systems will be inaccessible during the above time frame:
EPP codes for general TLDs Web Domain Manager for .uk domains and general TLDs Online Services for .uk domains and general TLDs Searchabe WHOIS for .uk domains and general TLDs Operational Test & Evaluation for general TLDs Testbed for general TLDs
If you have any questions or concerns, please contact our support team.
]]>Update @ Fri Mar 29 01:50 GMT 2019: The server is online and available for use.
]]>If you have any questions or concerns, please contact our support team.
]]>UPDATE We are happy to report the incidents on CHI email related to slow webmail login along with inbound/outbound mail delays have been resolved. We will continue to monitor the status, we will provide our next update shortly.
UPDATE We are happy to report CHI email services are behaving normally. This is now considered resolved.
]]>We will provide an update once we have additional information
UPDATE As of 16:57 UTC This issue is now resolved.
]]>update Wed Mar 13 10:39:54 GMT 2019: The server is back online.
]]>Update @ Thu Mar 7 14:21:57 GMT 2019: The server is online and available for use.
]]>Update @ Thu Mar 7 11:55:00 GMT 2019: We have experienced a hardware issue and had to perform an emergency maintenance to resolve it. The server is booting up now, it is currently performing a file system integrity check and will be available shortly.
Update @ Thu Mar 7 12:01:16 GMT 2019: The file system check is at 48% complete.
Update @ Thu Mar 7 12:16:05 GMT 2019: The file system check is at 78% complete.
Update @ Thu Mar 7 12:27:28 GMT 2019: The server is online and available for use.
]]>We are aware of the service interuption on eos.safeukdns.net and are working to restore service as quickly as possible.
If you have any questions or concerns, please contact our support team.
Update Thu Mar 7 01:50:38 GMT 2019 - All services are once again available.
]]>Update @ Wed Mar 6 22:34:39 GMT 2019 - This server is now up and available for use.
]]>Update @ Wed Mar 6 17:36:15 GMT 2019 - We are taking this server down to inspect for potential hardware issues. We will have this server back online as quickly as possible. Update @ Wed Mar 6 18.48:12 GMT 2019 - This server is now online and available for use.
]]>Update @ Sun Feb 24 03:36:35 GMT 2019: The InnoDB database engine has encountered error and some databases using this engine are currently not available. We are working on this issue and repairing corrupt databases.
Update @ Sun Feb 24 04:37:32 GMT 2019: The databases recovery process is at 68% complete.
Update @ Sun Feb 24 05:16:56 GMT 2019: The recovery process has completed.
]]>The chat system has been fixed.
]]>Update @ Thu Feb 21 05:14 GMT 2019 - The majority of servers are online and available for use. We are still working on lon-cpanel3.uk2.net, lon-cpanel5.uk2.net, lon-cpanel6.uk2.net. These servers are running a file system check.
Update @ Thu Feb 21 05:41 GMT 2019 - Servers lon-cpanel3.uk2.net and lon-cpanel5.uk2.net are online. lon-cpanel6.uk2.net file system check is at 82%.
Update @ Thu Feb 21 05:54 GMT 2019 - All cloud services are online and available for use
]]>Registering / renewing .uk / .co.uk / .ltd.uk / .org.uk / .me.uk domains
Making WHOIS changes for the above domains
Please accept our apologies for any inconvenience this may cause
]]>If you have any questions or concerns, please contact our support team.
Update @ Fri Feb 15 22:37:22 GMT - The reboot is taking longer than expected. We provide an update as soon as we have more details or it is back online. Update @ Fri Feb 15 23:08:39 GMT - While rebooting this server a file system integrity check was initiated. Currently it is 65% complete.
Update @ Fri Feb 16 00:23 GMT - The server is back online.
]]>Date
Clouds Effected (Time format 24h):
Tue 19.02.2019
Sao Paulo-A, Start 7:00 UTC / 4:00 BRT
Tokyo-A, Start 12:00 UTC / 21:00 JST
Wed 20.02.2019 Chicago-F, Start 9:00 UTC / 3:00 CST Singapore-A, Start 13:00 UTC / 21:00 SGT
Thue 21.02.2019 Amsterdam-A, Start 22:00 UTC / 23:00 ECT
Fri 22.02.2019 UK2-B, Start 2:00 UTC Frankfurt-A, Start 22:00 UTC / 23:00 ECT
Sat 23.02.2019 Paris-A, Start 2:00 UTC / 3:00 ECT
Impact:
During the specified time frames power actions and backup restores will be disabled for that zone.
Downtime for each VPS: 20 to 60 minutes.
Once maintenance is complete, we’ll re-enable each VPS and restore power actions and backup restore processes. We apologize for any inconvenience this maintenance may cause.
If you have any questions or concerns, please contact support@VPS.NET and we will be happy to assist.
Start time: 2:00 PM UTC
End time: 11:00 PM UTC
Duration: 9 hours
Event type: System Upgrade
During the maintenance window, the virtual server section of our control panel will be taken offline which will affect our client's ability to manage their services within our control panel. Please note that this will only affect control panel functionality and your virtual server (VM) will be unaffected during the maintenance period.
If you have any questions or concerns, please contact our support team.
UPDATE @ 11:33 PM UTC - To ensure a smooth transition we are continuing to test the upgrade. We will keep the status post updated as additional information becomes available.
UPDATE Feb 14 1:53 AM UTC - Maintenance has been completed successfully. We are working through two minor issues and expect to have both issues addressed shortly. If you have any questions or need anything please don't hesitate to contact us.
]]>The email tab issue has been resolved. Apologies for the inconvenience. Please contact if you need any support assistance.
]]>Update @ Mon Jan 21 16:05:40 GMT 2019: The server became unresponsive and has been rebooted. It is currently undergoing a file system check. Update @ Mon Jan 21 16:50:14 GMT 2019: The server is online and available for use.
]]>During this incident timeframe, messages may take longer to be successfully delivered to their intended recipients.
Next Update: 16:33UTC Time posted Jan 17, 15:34 UTC Components affected Degraded Performance Hosted Email - Cluster A
The queue affecting a small subset of users is now clearing.
We're monitoring the situation in the event of additional spikes.
If no spikes can be identified the status will clear at 18:00UTC Time posted Jan 17, 16:34 UTC Components affected Operational Hosted Email - Cluster A
This incident has been resolved. Time posted Jan 17, 17:58 UTC Components affected Operational Hosted Email - Cluster A
]]>We are aware of the service interruption for shared-wp2.uk2.net and are working to correct it as quickly as possible.
Update Thu Jan 11 5:05AM - The server is back online.
If you have any questions or concerns, please contact our support team.
]]>In the meantime, please contact us using chats or tickets.
]]>Phones are operational again and we are monitoring them.
]]>UPDATE 21:45 The issues facing our phone system have been resolved. Please feel free to contact us via phone once again.
]]>Update Fri Dec 28 06:56:39 GMT 2018: The server is checking filequotas. Once this process is finished it will be back online.
Update Fri Dec 28 07:09:53 GMT 2018: The server is back online and running fine.
Update @ Thu Dec 27 23:04:05 GMT 2018 - All services are accessible at this moment.
]]>UPDATE This issue has been resolved. All phone communications seem to be normal, for about the last hour.
]]>Update the issue has been identified and accounts should be recovering. We are still monitoring the situation.
Update the issue concerning webmail accounts has been resolved. Please contact us if you are needing any technical assistance with email. https://uk2.net/support
]]>We have identified the issue and are working to get it corrected as soon as possible. Will update when there is more information.
]]>Our network team is currently engaged and investigating the issue. We will update here as soon as we are able.
UPDATE: 12/18/18 6:46 PM Our network team was able to reroute our network traffic through another network provider.
If you are still seeing problems connecting to your website, please contact our support team. If you do contact the support team, please make sure to have a traceroute/tracert/MTR ready.
]]>*** UPDATE *** At 18:10 AM, our admins notified us the issue regarding webmail logins has been corrected. If you are still seeing issues with your webmail login, please contact our support team.
***UPDATE *** At 19:46 PM, our admins notified us the previous issue has resurfaced. They are investigating and will update us again when they have an update.
*** UPDATE *** At 22:00, our admins updated the status for this issue to resolved, once again.
]]>Update @ Fri Nov 16 23:07:43 GMT 2018 - We where able to get server load under control and service levels have returned to normal.
]]>Issue should be resolved however we are monitoring, let us know if you need any assistance with email services.
]]>Update @ Mon Nov 5 17:42:29 GMT 2018 - Our team has been able to to recover our webmail services. We are still working on any ongoing IMAP service degradation. Update @ Mon Nov 5 18:42:23 MST 2018 - Our operations team has been able to fully restore the IMAP services for Cluster A. All services are now online.
]]>Update @ Wed Oct 31 22:38:43 GMT 2018 - All resources are available for use on this server now.
]]>Update Oct 31 @ 2:17 pm GMT : Email sending has been fully restored. Thank you for your patience.
]]>Update @ Tue Oct 30 19:59:39 MDT 2018 - The issue has been identified and our engineering team is pro-actively working on a solution. More updates to come when information becomes available. Update @ Tue Oct 30 20:09:23 MDT 2018 - All services are now back on-line.
]]>Phone system is in service again. Apologies for any inconvenience.
]]>Update Mon Oct 29 11:04:19 GMT 2018: The server is back online and running fine.
]]>The email system is back and operational. Apologies for the inconvenience.
]]>Update: We have identified the issue and the phone system is in service again. Apologies for any inconvenience.
]]>Update - 10/25/2018, 19:35 All systems and services have been restored.
]]>Update: We have identified the issue and the phone system is in service again. Apologies for any inconvenience.
]]>Webmail portal is back up and operational.
]]>Update @ Fri Oct 8 23:31 BST 2018: The server has been rebooted. It is currently undergoing a file system integrity check.
Update @ Fri Oct 8 23:50 BST 2018: The file system check is at 78%.
Update @ Fri Oct 9 00:27 BST 2018: The server is up and running.
]]>Update @ Fri Oct 5 12:18:20 BST 2018: The server became unreachable and has been rebooted. It is currently undergoing a file system integrity check.
Update @ Fri Oct 5 12:37:14 BST 2018: The server is online and available for use.
]]>Update Sun Sep 30 21:04:51 MDT 2018: The phone system is back online.
]]>Update Thu Sep 27 14:37:32 BST 2018: The server faced problems during the boot and we are checking them now.
Update Thu Sep 27 15:15:01 BST 2018: We found that the server's filesystem was corrupted which does not affect customer's data. Currently this server is back online and we are investigating the case.
Update @ Thu Sep 20 19:44:30 BST 2018 - This server is up and available for use.
]]>Update: We are still experiencing issues with our support queue phones. Our support can still be contacted via chats or ticket at https://www.uk2.net/support/ Apologies for the inconvenience.
9/19 12:27 BST We are still investigating the phone issue. Please contact via chats or ticket at https://www.uk2.net/support/
9/19 13:39 BST Phone routing has been restored. Apologies for the inconvenience and thank you for your patience.
9/22 12:50 BST We are aware that +44 (0)207 053 7698 and +44 (0)207 053 7694 are not routing correctly to our contact center. We are working with our vendor in order to correct the issue. For the time being please contact us by phone via 0800 470 0425 or by web chat or ticket. You can find links to our web chat or submit a ticket here: https://www.uk2.net/support/. We will keep this updated as we have more information.
]]>Update @ Thu Sep 13 12:46:42 BST 2018: We have identified the root cause of the outage as a DDOS and are working with our upstream network providers to resolve. This issue has the highest level of attention internally and we will provide additional updates as they become available.
Update @ Thu Sep 13 13:49:42 MDT 2018: The issue has been resolved.
]]>Update Sep 12 02:30 Wed 2018 The server is performing a file system integrity check - 30.6% complete. Update Sep 12 03:04 Wed 2018 The server is online. We are still monitoring the server for any issues.
]]>Update @ Tue Sep 4 20:33:45 BST 2018 - This server experienced a high resource consumption condition which caused resources to experience temporary unavailable conditions. This has been resolved and all services are available for use.
]]>Update @ Tue Sep 4 03:06:58 BST 2018: We have experienced an issue with InnoDB storage engine and are working on restoring the corrupted databases. The restoration process is at 40% complete.
Update @ Tue Sep 4 03:59:34 BST 2018: All the affected databases have been repaired.
]]>Update Mon Sep 3 09:47:36 BST 2018: The server was under 30Gbit DDOS attack. Our network team is checking what can be done to correct th issue.
Update Mon Sep 3 10:25:41 BST 2018: The attack subsided and nullroute for the main IP has been removed. The server is functioning properly at the moment.
Update @02:00 BST - The server is up and running. Additional checks are being run to make sure everything is working well.
]]>During the maintenance the servers will lose and regain connectivity to the network in a staggered manner based on the rack which we will be working on during the maintenance window. The work is scheduled over two maintenance windows, please see the details below:
--Part 1--
Date of Maintenance: 2018-08-22
Time of Maintenance: 20:00 - 23:59 CEST (18:00-21:59 UTC)
Location of Maintenance: Frankfurt, Germany
Reason for Maintenance: Upgrade top of rack switches to support more bandwidth and bursty traffic. The existing top of rack switches will be replaced with new ones.
Expected Impact: There will be momentary loss of network connectivity to servers in Frankfurt whilst the maintenance is being carried out. The network team will be replacing one switch at a time, therefore the network connectivity to different servers will be impacted at different times during the window.
--Part 2--
Date of Maintenance: 2018-08-23
Time of Maintenance: 20:00 - 23:59 CEST (18:00-21:59 UTC)
Location of Maintenance: Frankfurt, Germany
Reason for Maintenance: Upgrade top of rack switches to support more bandwidth and bursty traffic. The existing top of rack switches will be replaced with new ones.
Expected Impact: There will be momentary loss of network connectivity to servers in Frankfurt whilst the maintenance is being carried out. The network team will be replacing one switch at a time, therefore the network connectivity to different servers will be impacted at different times during the window.
If you have any questions or concerns, please contact support@vps.net
]]>Update @ 04:31 BST - Client Hosting Interface is up and running.
]]>Update @ Tue Aug 14 14:26:16 BST 2018 - This issue has been resolved.
]]>Update @ Wed Aug 14 03:08 BST 2018: We managed to bring the server back online and it is working.
]]>Update 04:46:00 BST 2018 - We are still working to get the server up and running.
Update Thu Aug 2 07:49:11 BST 2018 - The server has been repaired and is checking filesystem quotas now. We expect this to be back online in 20 minutes.
Update Thu Aug 2 08:03:11 BST 2018 - The server is back online and running fine
]]>Update @ Wed Aug 1 10:19:33 BST 2018: The server is being rebooted to resolve an unexpected issue with stuck system processes.
Update @ Wed Aug 1 11:12:03 BST 2018: Upon reboot we have found issues with server's filesystem. We are currently working to resolve them. Thank you for your patience while we work on this.
Update @ Wed Aug 1 11:47:27 BST 2018: We managed to bring the server back online and it is working fine currently.
]]>The file systems on these two servers became read-only, they are being rebooted to restore service.
Update @ Mon Jul 30 10:54:03 BST 2018: The servers are online and available for use.
]]>Update @ Fri Jul 20 21:11:51 BST 2018 lon-cpanel2 is up and available for use. We have a few more servers that have also reported issues. We are working on getting them up and available for use. Update @ Fri Jul 20 21:14:38 BST 2018 - lon-cpanel4, lon-cpanel5, lon-cpanel6 and lon-aether have been rebooted but a file system integrity check has been automatically initiated. Update @ Fri Jul 20 21:28:38 BST 2018 - lon-aether.safeukdns.net is up and available for use. Update @ Fri Jul 20 22:03:17 BST 2018 - lon-cpanel5 is up and available for use. Update @ Fri Jul 20 22:16:12 BST 2018 - lon-cpanel4 is up and available for use. Update @ Fri Jul 20 22:48:08 BST 2018 - lon-cpanel6 is now up and available for use.
]]>The RAM is being swapped out on Demeter.
Update: Monday, June 25 2018 5:20 AM - The RAM swap has finished and the server is booting. File system quota accounting must finish and then services will become available.
Update: Monday, June 25 2018 7:30 AM - Quota accounting has finished and all services are available.
If you have any questions or concerns, please contact our support team.
]]>We are scanning demeter to ensure memory integrity.
Update Fri Jun 15 07:24:24 BST 2018: The memory test was passed and no errors found. Server is booting up and checking filesystem quotas currently. We expect this to be back online in 10 minutes.
Update Fri Jun 15 08:19:51 BST 2018: The server is back online and running fine.
If you have any questions or concerns, please contact our support team.
]]>The memory of cpanel14 is being examined
If you have any questions or concerns, please contact our support team.
]]>We are performing memory tests on the server to ensure the RAM is functioning properly.
If you have any questions or concerns, please contact our support team.
]]>It turned out that the server just autorebooted possibly due to a kernel panic. It is currently running a filesystemcheck and we will check it additionally once it fully boots into OS.
Update 11:08 am BST: The server is available and running fine. We will be performing a maintenance to check servers memory soon.
It turned out that the server just autorebooted possibly due to a kernel panic. It is currently running a filesystemcheck and we will check it additionally upon it fully boots into OS.
Update Mon Jun 11 09:33:34 BST 2018: Shortly upon booting up the server has gone gown again. We are running hardware tests now to define a faulty device.
Update Mon Jun 11 09:52:18 BST 2018: It was found that RAM on the server was faulty thus it has been replaced and the server is booting up now.
Update Mon Jun 11 03:05:05 MDT 2018: The server is back online and running fine.
Date: Monday, 12/JUN/2018
Start time: 12:00 AM BST
End time: 12:30 AM BST
Duration: 30 minutes
Event Type: Planned Maintenance
Description:
In order to provide the best experience via our Live Chat functionality, during this 30-minute maintenance window we will be applying application and security updates to our Live Chat platform. Please be aware that Live Chat will be inoperable during this window. If you need to contact us, please do so via email ticket to support@uk2.net. We will update you once the maintenance has been completed and our Live Chat platform is optimal. Thank you for patience.
]]>Update @ Mon June 4 19:32:20 BST 2018 - This server is up and available for use.
]]>Update @ Mon Jun 4 19:09:52 BST 2018 - This server is being rebooted to restore service. Update @ Mon Jun 4 19:14:39 BST 2018 - This server is up and available for use.
]]>Update @ Sat June 2 1:20 BST 2018 - This server is online and available for use.
Update @ Sat June 2 5:12 BST 2018 - The server rebooted. We are investigating what is causing the reboots to fix the issue.
Update @ Sat June 2 6:12 BST 2018 - This server is online and available for use.
Update @ Sun June 2 11:52 BST 2018 - This server is being taken down for maintenance to replace the power supply.
Update @ Sun June 2 2:00 BST 2018 - The power supply has been replaced and the server is performing quota accounting before services are resumed.
Update @ Sun June 2 2:40 BST 2018 - The server is back online and is being watched.
]]>apollo.safeukdns.net artemis.safeukdns.net cpanel19.uk2.net cpanel43.uk2.net cpanel44.uk2.net cpanel51.uk2.net cpanel52.uk2.net gaia.safeukdns.net prometheous.safeukdns.net tethys.safeukdns.net
Update @ Fri Jun 1 17:46:58 BST 2018: Power equipment failed within the rack that these servers reside. The faulty equipment has been identified and replaced. All servers affected by this event are online now.
]]>Update @ Tue May 29 21:09:14 BST 2018 - This server is being rebooted to restore service. Upon reboot a filesystem integrity check is being run. Update @ Tue May 29 21:59:25 BST 2018 - This server is up and available for use.
]]>Date: Tuesday, May 22 2018
Start Time: 06:00 AM BST
End Time: 08:00 AM BST
Duration: 2 Hours
Type: Maintenance
During the maintenance window clients will not be able to search for, register or renew .uk domains. Our engineers will watch this carefully during the maintenance and check to ensure everything is working properly once the maintenance is complete. Any orders that may have failed due to the maintenance will be re-processed.
If you have any questions or concerns, please contact our support team.
]]>UK2 will be conducting maintenance and operational testing to the power infrastructure system at it's London (DC5) data centre on Friday 25th May 2018 from 08:00 to 17:00 GMT. This work is non-customer impacting with the redundant systems on site.
If you have any questions or concerns, please contact our support team.
]]>Update Tue May 15 14:56:43 BST 2018: lon-cpanel2.uk2.net server is back and working fine. The lon-aether.safeukdns.net server is booting up still. Our infrastructure engineers were able to identify a broken hardware on SAN and are working on its replacement to avoid the initial issue.
Update Tue May 15 15:17:31 BST 2018: lon-aether.safeukdns.net is back online and running fine.
Update @ Tue May 15 06:50:43 BST 2018: The file system on this server switched to read-only mode, so we had to reboot it to restore the service. The server is now online and available for use.
]]>Update @ Mon May 14 08:52:33 BST 2018 - We have experienced an unexpected hardware issue. It has been resolved and the service is online and available for use once again.
]]>Update @ Sat May 5 18:10 BST 2018 - This server is being rebooted to restore service. Update @ Sat May 5 19:01 BST 2018 - This server is up and available for use.
]]>Time: 1 A.M. BST
Expected Downtime: 30 minutes
Event Type: Security Maintenance
To provide you with the most reliable and robust hosting environment available, we will be rebooting servers in the below list to apply security patches.
lon-aether.safeukdns.net
lon-boreas.safeukdns.net
lon-cpanel2.uk2.net
lon-cpanel3.uk2.net
lon-cpanel4.uk2.net
lon-cpanel5.uk2.net
lon-cpanel6.uk2.net
lon-cpanel7.uk2.net
This maintenance will impact services for 30 minutes while the server is being rebooted.
We will update this post once maintenance is complete. Please contact our technical support team if you have additional questions. We appreciate your cooperation as we continue our efforts to provide you with the best hosting environment available.
]]>Update @ Fri Apr 6 18:01 BST 2018 - This server is being rebooted to restore service. Update @ Fri Apr 6 19:02 BST 2018 - This server is online and available for use.
]]>Update Mon Mar 19 11:28:45: Unfortunately the only thing working is the phone system right now and everything else including main site is down. The team is closely working on the problem.
Update Mon Mar 19 12:23:53: Services are back online. All is working as expected again.
Update @ 21:36:53 GMT 2018 - System performance has returned to normal. All services are available for use.
]]>Update @ Thu Mar 1 10:11:07 GMT 2018: The server is online and available for use.
]]>We will be performing hardware replacements and upgrades on our SSD VPS environment in London. The expected downtime for this maintenance is as follows:
Windows virtual machines: Up to 30 minutes of potential downtime.
Linux based virtual machines: Up to 15 minutes of potential downtime.
If you have any questions or concerns, please do not hesitate to contact our support team.
]]>Update: This problem has been resolved, all services are working fine now.
]]>Update 14/02/2018 16:13 - This server is being rebooted to restore service. Update 14/02/2018 17:09 - This server is now up and available for use.
]]>Update @ Mon Feb 12 14:49:19 GMT 2018: Our operations team is continuing to work on the issues impacting the email cluster performance.
Update @ Mon Feb 12 16:59:21 MST 2018: The issues we were experiencing are now resolved. Thank you for your patience in this matter.
]]>We have identified issues with our phone system and are working to resolve this as soon as possible.
For immediate assistance, please contact us by submitting a ticket or using live chat.
Update: 10:03 PM MST. We have identified the issue and will continue monitoring this closely to ensure this is resolved. Thank you for your patience and understanding.
Update: 01:49 AM MST. The problem has been resolved.
]]>We are experiencing connection issues when clients try to call billing and sales. There are no issues when trying to call technical support. To connect with our billing and sales team please submit a ticket or chat with us live. For more information on contacting support: https://www.uk2.net/support/
Thank you for your patience as we work through this issue.
Update February 7: We are still investigating this issue.
Update February 9: This has been resolved by our Network Engineers. Billing and Sales phone connection is no longer experiencing any issues.
]]>Date: Thursday February 1st, 2018
Start time: 00:15 AM GMT
End time: TBD
Duration: Approximately 5 minutes
Event type: Emergency Maintenance
We are updating the Operating System on our Phone Router to address the issues we have been seeing with out Phone System. This should take about 5 minutes to complete, any active calls will be dropped as we perform the upgrade and no new calls will be received until the upgrade is completed.
If you have any questions or concerns, please contact our support team.
]]>Date: Tuesday, January 30th, 2018
Start time: 10:00 PM GMT
End time: TBD
Duration: TBD
Event type: Planned Event
The following Cloud Servers may experience up to 15 minutes of downtime while we patch our systems for "Meltdown" and "Spectre."
If you have any questions or concerns, please contact our support team.
]]>To provide you with the most reliable and robust hosting environment available, we will be rebooting our website builder servers to apply security patches. This emergency maintenance will impact website builder services for 10-15 minutes while the servers are being rebooted.
Update @ 8:21 PM GMT - All website builder services are now up and available for use.
]]>update @Jan 23, 17:06 UTC - Our operations team has identified the source of the email sending delays and sending should be back to normal at this time. We will continue to monitor sending performance before considering this matter fully resolved. update @Jan 23, 17:47 UTC - We are happy to report that this issue has been resolved. This issue affected our services from 15:59 UTC to 17:10 UTC. Thank you for your patience while this was investigated and resolved, and we apologise for the inconvenience.
]]>Update @Thu Jan 18 22:33:16 GMT 2018 - Upon rebooting this server a filesystem integrity check was initiated.
Update @Thu Jan 18 23:10:57 GMT 2018 - The filesystem integrity check is 50% completed.
Update @Thu Jan 19 00:15:23 GMT 2018 - The server is online and available for use.
]]>To provide you with the most reliable and robust hosting environment available, we will be rebooting our website builder servers to apply security patches. This emergency maintenance will impact website builder services for 10-15 minutes while the servers are being rebooted.
Update Wed 10 Jan 20:47:22 GMT 2018 - We are still working on this system. Update Wed 10 Jan 21:41:22 GMT 2018 - All systems are up and available for use.
If you have any questions or concerns, please contact our support team.
]]>End Date: TBD
Expected Downtime: 30 minutes
Event Type: Emergency Maintenance
Subject: Rebooting All Managed Services to Apply Security Patches
To provide you with the most reliable and robust hosting environment available, we will be rebooting our managed services to apply security patches. This emergency maintenance will impact all managed services for 30 minutes while the server is being rebooted.
As updates come we will update this status post. Please contact our technical support team if you have additional questions. We appreciate your cooperation as we continue our efforts to provide you with the best hosting environment available.
Update: Our Systems Administrators continue to work through all Managed Services to apply Security Patches. Any further updates will be posted to this Status page on a case by case basis as they become available.
]]>We will be performing maintenance and upgrading our chat platform to ensure our clients have the best possible experience when contacting us through our our live chat application. During this maintenance our clients can contact us via phone or tickets/email, we'll ensure that our client's inquires are addressed as quickly as possible. If you have any questions or concerns, please contact supporthelp@uk2.net.
]]>Update: Our operations team has identified and addressed the problem.
]]>Update Mon 4 Dec 18:40:51 UTC 2017 - All services are not functioning properly and are accessible.
]]>Update @ Fri Nov 24 9:43 a.m. GMT: Our operations team has identified and addressed the problem affecting logins to webmail. We do not anticipate any further problems but will continue to monitor this issue.
]]>Update 5:45 PM Thursday, November 23, 2017 - The website is back online.
]]>Update Nov 14 22:20 GMT - This server is now up and available for use.
]]>Update @ Thu Nov 2 00:53:09 GMT 2017 - The server is currently booting and checking the filesystem for errors.
Update @ Thu Nov 2 01:52:15 GMT 2017 - The server is now operating normally.
Update @ Wed Oct 18 14:34:45 BST 2017: The server became unresponsive and is being rebooted to restore service.
Update @ Wed Oct 18 15:00:08 BST 2017: The server is currently running a disk quotas check and will be available shortly.
Update @ Wed Oct 18 15:11:35 BST 2017: The server is online and available for use.
Update Friday, October 13, 2017 12:34AM BST - We are still addressing this issue.
Update Friday, October 13, 2017 1:38AM BST - This server is online.
]]>We apologise for the inconvenience.
Update @ Sep 28, 03:48 am BST - Our operations team continues to work on stabilizing the network. Email service may still be degraded for some users.
Update @ Sep 28, 04:52 am BST - Our operations team is still working on resolving the issue as quickly as possible.
Update @ Sep 29 08:05 am BST - The operations team has made progress towards resolution and most services have been restored. We still see reports where some sites and services are offline intermittently or due to DNS caching. DNS services are still recovering and may respond slowly or intermittently.
Update @ Sep 29 09:35 am BST - The DNS service continues to experience issues intermittently and impacts the mail services. Thank you in advance for your patience as we continue to work through this service disruption.
Update @ Sep 29 11:55 am BST - Our operations team has been all hands on deck this morning working to resolve the issue. We are now seeing significant improvement to the intermittent DNS issue impacting the services, however services are not fully restored yet. The operations team is working as quickly as possible to fully restore service but no ETA has been publish. We will continue to provide updates through this communication channel as we progress through the issue. Thank you for your patience.
Update @ Sep 29 1:54 pm BST- We are happy to report that this time the mail services are responding reliably. Throughout the service interruption third party mail providers will have queued up mail for delivery to our system. Delayed mail will be delivered throughout the day as per the third party mail providers delayed sending policy. We are still monitoring the systems to ensure they remain fully functional and will continue to provide updates until we are confident this is fully resolved.
Update @ Sep 29 2:25 pm BST - We've been monitoring the stability of our services and now consider this issue resolved. We will continue to monitor the problem and provide an update if the status changes. We expect to see inbound mail delivery delays as third party mail providers will have queued up mail for delivery to our system. Delayed mail will be delivered throughout the day as per the third party mail providers delayed sending policy. Thank you for your patience as we worked through this issue.
Update @ Sep 29 16:13 BST - This incident has been resolved.
Update @ Thu Sep 28 20:24:06 BST 2017 - This server was rebooted to restore service. It is now up and available for use.
]]>Update @ Fri Sep 22 13:50:53 BST 2017: The server became unresponsive due to high load and is being rebooted to restore service. It is currently running a file system integrity check and will be accessible once again as soon as it completes.
Update @ Fri Sep 22 14:45:16 BST 2017: The server is online and available for use.
]]>Update @ Fri Sep 22 09:27:21 BST 2017: We've experienced an unexpected hardware issue and had to reboot this server to resolve it. The server is now online and available for use.
]]>Update @ Wed Sep 13 18:18:34 BST 2017: Hardware maintenance unexpectedly caused service interruption. Both servers are now up and available for use.
]]>
Description:
We are experiencing some storage issue in London H location. An urgent maintenance is going at the moment. VMs at London H location could be unreachable or show low performance until issue is resolved.
UPDATE: 11 SEP 2017 20:18 BST – We are still experience storage issues in our LON-H location. We have scheduled emergency maintenance to fix the issues. During this maintenance you may experience some brief periods of downtime as migration occurs for storage services for VMs in this location. We will update this post when we have more information.
UPDATE: 12 SEP 2017 15:30 BST - We are still working on the issues with our LON-H SAN. Currently the SAN is operational and performance has improved. We will continue to update this status until the SAN is optimal.
UPDATE: 13 SEP 2017 18:30 BST - We are still working on issues with LON-H-SAN. We are currently migrating VMs to a new SAN in LON-H. All VMs should be up and no data is at risk. We will continue to update this post as we have progress.
Update: 14 Sep 2017 21:41:27 BST - The migration of VMs has completed and all services are up and available for use.
]]>Update @ Mon Sep 11 09:36:40 BST 2017: The server became unresponsive and has been rebooted to restore service. It is currently undergoing a file system integrity check, this process may take 30-40 minutes to complete.
Update @ Mon Sep 11 09:45:51 BST 2017: The server is online and available for use.
]]>Update @ Tue Aug 29 21:03:51 BST 2017 - This server experienced performance degradation caused by system resource exhaustion. Services are once again accessible on this server. We will continue to monitor this server for further issues.
]]>We apologise for the inconvenience.
Resolved - We are happy to report that we have resolved the issue with our CHI Mail SMTP outbound servers. Thank you for your patience, and we apologise for the inconvenience.
]]>Date: Tuesday, August 22nd, 2017
Start time: 7:00 AM BST
End time: 8:00 AM BST
Duration: 1 Hour
Event type: Planned Event
We are performing updates to the underlying operating system on our Website Builder Load Balancer. There will be little to no service interruptions.
If you have any questions or concerns, please contact our support team. Event type: Use "Planned Event" "Emergency Maintenance" or "Outage"
If you have any questions or concerns, please contact our support team.
Update: The maintenance has been completed.
]]>Maintenance Start Time: Monday, August 21, 2017 @ 8:00 AM MDT
Maintenance Completion Time: Monday, August 21, 2017 @ 5:00 PM MDT
Expected Outage Duration: Zero
Description: DataBank is expanding its multi-phase power footprint at SLC and will be performing maintenance on two remote power panels in the data center. Every precaution is being taken to ensure that there is no impact to power being delivered. There is no anticipated impact to systems or services, backup and redundant power will be available for the duration of the maintenance.
]]>Update @ Fri. Aug. 18 04:30:00 BST 2017 - The maintenance has been completed.
]]>Location: DAL01 – Dallas, Texas
Date: August 18, 2017
Start Time: 04:00h BST
End Time: 04:30h BST
Duration: 30 minutes
Anticipated Impact: A Feed outage anticipated for clients.
Summary:
The purpose of this emergency maintenance event is to prepare for the replacement of PDU D within our DAL01 data center location. During the maintenance, A-Feed device power currently connected to PDU D will be de-energized from the original PDU breaker/circuit, connected to new circuit and then energize the pre-installed circuit from another PDU. Please gracefully shutdown servers prior to the maintenance window. During this maintenance facilities personnel will relocate the PDU circuits. Clients should anticipate a brief 5-10 min interruption of power during the emergency maintenance activity on the August 17, 2017 maintenance window.
As always, should you have any questions, please submit a ticket to SSD VPS Support as soon as possible.
Update: The maintenance has been completed.
]]>Update @ Wed. Aug. 11 04:01:00 BST 2017 - The maintenance has been completed.
]]>Update @ Fri. Aug. 10 06:40:00 BST 2017 - The maintenance has been completed.
]]>Update @ Fri Aug 11 08:29:41 BST 2017: The server became unresponsive and has been rebooted to restore service. It is now online and available for use.
]]>Update @ Fri. Aug. 10 04:38:00 BST 2017 - The maintenance has been completed.
]]>Update @ Thu. Aug. 9 03:08:00 BST 2017 - The maintenance has been completed.
]]>Update @ Wed. Aug. 8 01:41:00 BST 2017 - The maintenance has been completed.
]]>Update @ Tue. Aug. 8 02:23:00 BST 2017 - The maintenance has been completed.
]]>The maintenance concluded
]]>Update @ Wed. Aug. 2 04:31:00 BST 2017 - The maintenance has been completed.
]]>Update @ Wed. Aug. 2 04:31:00 BST 2017 - All of the servers have completed maintenance except for cpanel26 which is 64% complete with the final phase of maintenance.
Update @ Wed Aug 2 06:49:21 BST 2017 - The maintenance has completed, however upon a reboot cpanel26.uk2.net automatically started a file systems check, this process may take 30-60 minutes to complete.
Update @ Wed Aug 2 07:28:33 BST 2017 - cpanel26 is online and available for use once again.
]]>Update @ Tue Aug 1 13:30:00 BST 2017: The expected average inbound mail delivery delay has increased to between 30 and 60 minutes. Our operations team continues to work towards alleviating the issue.
Update @ Tue Aug 1 21:20:00 BST 2017: We are happy to report that the inbound email delays and webmail slowness issues have been resolved. Thank you for your patience during this event, and we apologise for the inconvenience.
]]>Maintenance has been completed.
]]>Update @ Tue Jul 25 10:04:08 BST 2017: The service has been fully restored.
]]>Maintenance has concluded.
]]>The maintenance has concluded.
]]>Maintenance has been completed.
]]>Update @ Tue Jul 18 15:08:30 BST 2017: The problem has been resolved and the mail services are available once again.
]]>Maintenance was successful.
]]>Update @Sun Jul 16 05:31:48 BST 2017: The server became unresponsive due to high load and has been rebooted to restore service. It is now online and available for use once again.
]]>Update Mon Jul 10 07:30:30 BST 2017 - The problem has been resolved, the control panel is available for use once again.
]]>Update Sat Jul 8 12:47:57 BST 2017 - This server is now accessible and available for use.
]]>Update @ Tue Jul 4 07:46:44 BST 2017 - The problem has been resolved and the control panel is back online. We are currently monitoring it.
]]>Update @ Tue Jun 27 05:07:22 BST 2017 - The Filesystem integrity check is 67% complete.
Update @ Tue Jun 27 05:25:36 BST 2017 - The Filesystem integrity check is 90% complete.
Update @ Tue Jun 27 05:48:29 BST 2017 - The server is back online.
Servers will be rebooted in one of the following maintenance windows.
In most cases estimated downtime should not exceed 30 minutes. We appreciate your patience during this time.
Please contact our support team if you have any questions about this maintenance.
Update: June 22, 8:01 a.m. BST - The updates have been applied and the servers have been successfully rebooted.
]]>We are currently experiencing an issue with inbound email filtering at this time. Users may experience slight delays when receiving mail. Our Operations team is aware and are working on the problem.
Update: 05:10 PM BST. Our operations team continues to work on this matter. Users may experience inbound mail delays and slow connectivity to webmail during this time. Thank you for your patience as we work to resolve this issue.
Update: 06:50 PM BST. Our operations team as resolved the issues with slow connectivity for accessing existing email, we are still working to resolve the issue with inbound mail delays. We apologise for the inconvenience, and thank you for your continued patience.
Resolved: 11:12 PM BST. We are happy to report that the issues we were experiencing with slight delays for incoming email have now been resolved. Thank you for your patience while we worked to resolve this matter.
Update: 09:35 AM BST. The issue has re-occurred. This is being worked on.
Update: 05:00 PM BST. Our team continues to work on the inbound mail delivery delay issue. We appreciate your patience as we work towards a resolution.
Update: 05:56 PM BST. Our Operations team has identified highly increased botnet-type traffic to our email service, which is the root cause for the delays. We are working with highest priority to restore service to a normal level.
Update: 7:56 PM BST. Our Operations team continues to work on resolving the issue affecting inbound mail delivery. Thank you for your continued patience, and we apologise for the inconvenience.
Update: 09:40 PM BST. Our Operations team has mitigated the issue affecting inbound mail delivery, and we are monitoring the dequeuing process. We apologise for the inconvenience, and thank you for your continued patience.
Update: 12:08 AM BST. We are happy to report that the issues we were experiencing have now been resolved. Thank you for your patience while we worked to resolve this matter.
]]>Date: Thursday, June 15th, 2017
Start time: 6pm BST
End time: 9pm BST
Duration: Three Hours
Event type: Planned Event
We will be performing maintenance and upgrading our chat platform to ensure our clients have the best possible experience when contacting us through our our live chat application. During this maintenance our clients can contact us via phone or tickets/email, we'll ensure that our client's inquires are addressed as quickly as possible. If you have any questions or concerns, please contact supporthelp@uk2.net.
UPDATE - 15 JUN 2017, 9:05PM BST - All maintenance has been completed successfully. Thank you for your patience. Feel free to contact us via Live Chat now.
]]>Update 18:50 BST: The server experienced a networking issue and was rebooted to restore service.
]]>Sun May 28 07:05:58 BST 2017: The server is online and available for use once again.
]]>Our Live Chat service is being taken offline for Scheduled Maintenance at 12 AM BST. The Live Chat service will be back online once Scheduled Maintenance has been completed. We apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team by submitting a ticket.
]]>Thu May 11 21:48:09 BST 2017 - The server is back online.
]]>