Incidents reported on status page for UK2 https://status.uk2.net/ https://d1lppblt9t2x15.cloudfront.net/logos/6e4bee6404ffe31db32ca79e1ae87e56.png https://status.uk2.net/ en https://status.uk2.net/incident/895696 Thu, 21 May 2026 11:58:12 -0000 https://status.uk2.net/incident/895696#246b5ed74ff151e6acb97893c7601116b440b9d537f4c92c542e163e628b7c3a **Update:** This is now resolved, we are seeing domain transfers and registrations progressing normally. https://status.uk2.net/ Sat, 16 May 2026 18:18:24 +0000 https://status.uk2.net/#aff1d7327afd440f477b4166e7aacda51fb653fb2bdbd73fa2069f4a2bdf0b74 Stack CP (Hosting Control Panel) recovered https://status.uk2.net/ Sat, 16 May 2026 18:14:43 +0000 https://status.uk2.net/#aff1d7327afd440f477b4166e7aacda51fb653fb2bdbd73fa2069f4a2bdf0b74 Stack CP (Hosting Control Panel) went down https://status.uk2.net/incident/896839 Fri, 15 May 2026 18:31:41 -0000 https://status.uk2.net/incident/896839#fb63f94f2e26d240453f57b5634a271a3a249eae206d63d7c03a0fe8c94a4320 Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally. https://status.uk2.net/incident/896839 Fri, 15 May 2026 16:55:12 -0000 https://status.uk2.net/incident/896839#241c9fa9283a6ab1921615b30eb04ba08f2ec4594223b906024dc91eea3f166a We're aware of issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as soon as we have more information available. We can only apologise for any inconvenience that this may cause. https://status.uk2.net/incident/895696 Thu, 14 May 2026 07:44:10 -0000 https://status.uk2.net/incident/895696#44044b8fe3a7eaca41808d067f154adc7d7d5c8324a5867714adc16a93cc0256 We are currently investigating an issue affecting the creation of registrant contacts for certain TLDs, including .info domains. As a result, some domain registrations and transfers may fail or experience delays for impacted TLDs. Our Development team is actively working to identify the root cause and implement a resolution as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available https://status.uk2.net/incident/893124 Mon, 11 May 2026 14:00:00 -0000 https://status.uk2.net/incident/893124#ea62134e71aa81efd871f5acc690461cf458152c0e4566499c7f05ba31508b03 The planned migration of Reseller cPanel services to our new infrastrucure is now underway. Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We'll post a further update, with next steps, once the migration is complete. https://status.uk2.net/incident/893111 Mon, 11 May 2026 14:00:00 -0000 https://status.uk2.net/incident/893111#2f26889d89d5b5f46def517cc9385464a8f9f028e4417cbaeca8075436b53f03 The planned migration of Reseller cPanel services to our new infrastrucure is now underway. Services are being moved in the background. No downtime is expected and no action is required from customers at this stage. We'll post a further update, with next steps, once the migration is complete. https://status.uk2.net/incident/891313 Fri, 08 May 2026 20:59:47 -0000 https://status.uk2.net/incident/891313#00a6e6515e8c970153a730be92814a4c642aae19124f87070ac767bb3af0778e Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.uk2.net/incident/891313 Fri, 08 May 2026 20:37:34 -0000 https://status.uk2.net/incident/891313#762573dbd230401c08e136d9d71f419947b1078791619ae16616f0c4cf58cbdc We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-84, sdb-86 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available. https://status.uk2.net/incident/890202 Thu, 07 May 2026 13:16:44 -0000 https://status.uk2.net/incident/890202#9cfd0b74715a0ad8a468edb22ff492a93edff8b4c8b58cc6237594ae724b41ee The issue affecting connectivity via chi.uk2.net has now been fully resolved. All affected services are operating normally. We apologise for any disruption cause. Thankyou for your patience while this was investigated. https://status.uk2.net/ Thu, 07 May 2026 13:12:07 +0000 https://status.uk2.net/#9620440fdbdb51164785fd94cb0a5dd2f2db124b8e178e0b0af7a3d79b37c6e9 CHI (Control Panel) Status recovered https://status.uk2.net/incident/890202 Thu, 07 May 2026 13:10:55 -0000 https://status.uk2.net/incident/890202#3e4cfb2c7913019a9243360e15c6edcd76f4ac54fc86d95530325a64014ed561 We are currently aware of an issue affecting access to chi.uk2.net. During this time, customers may be unable to log in to their CHI control panel accounts. Our team is investigating the cause and working to restore access as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience. https://status.uk2.net/ Thu, 07 May 2026 13:07:13 +0000 https://status.uk2.net/#9620440fdbdb51164785fd94cb0a5dd2f2db124b8e178e0b0af7a3d79b37c6e9 CHI (Control Panel) Status went down https://status.uk2.net/incident/889090 Wed, 06 May 2026 13:18:24 -0000 https://status.uk2.net/incident/889090#40186947ee024a4e9a01804b201acab09f93e906f6cd9c0f0395ad52c1ac32e4 We are pleased to confirm that the previous issue has now been resolved. https://status.uk2.net/incident/889090 Wed, 06 May 2026 09:18:49 -0000 https://status.uk2.net/incident/889090#064696f60f16259932d7fe59eb4a69a70e42139cc5a72793f01bed8b827a1703 We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available. https://status.uk2.net/ Mon, 04 May 2026 14:18:20 +0000 https://status.uk2.net/#24197a710f202e57b7a88e1630efdb50596c5b4ff2407c03772a023fa33ad23b Stack CP (Hosting Control Panel) recovered https://status.uk2.net/ Mon, 04 May 2026 14:13:31 +0000 https://status.uk2.net/#24197a710f202e57b7a88e1630efdb50596c5b4ff2407c03772a023fa33ad23b Stack CP (Hosting Control Panel) went down https://status.uk2.net/ Mon, 04 May 2026 07:11:57 +0000 https://status.uk2.net/#58d2f27722735a7530ea8f7a6b411d179692de8675d2770c4a8f332e04a7eca9 CHI (Control Panel) Status recovered https://status.uk2.net/ Mon, 04 May 2026 04:31:59 +0000 https://status.uk2.net/#58d2f27722735a7530ea8f7a6b411d179692de8675d2770c4a8f332e04a7eca9 CHI (Control Panel) Status went down https://status.uk2.net/incident/883988 Thu, 30 Apr 2026 06:59:00 -0000 https://status.uk2.net/incident/883988#3bd0f52df703f2b314a8c3856f1de49205939d447b3e7c9eeb21da89a196ba16 We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet. What to expect: Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations. Reboots may occur without advance warning to ensure timely remediation and protect customer data. We expect individual reboots to be short, but some requests in flight may fail and need to be retried. What we're doing: Rolling out patches and rebooting affected systems on an accelerated timeline. Monitoring for impact and prioritizing customer-facing services. We appreciate your patience as we prioritize the security of the platform. We will post further updates here as mitigation progresses and a final update once all systems are confirmed patched. https://status.uk2.net/incident/882611 Wed, 29 Apr 2026 12:52:01 -0000 https://status.uk2.net/incident/882611#67a664d2b89298ee0ab83a838fdf438426c10426ec28b07cbed867977a3a83ef This is has been resolved. Thank you for patience in this matter. https://status.uk2.net/ Wed, 29 Apr 2026 08:03:13 +0000 https://status.uk2.net/#938514d0ad69c008a4011478c9ae1454fc4559a745bde757b5c1bfd161a8f5ec Stack CP (Hosting Control Panel) recovered https://status.uk2.net/ Wed, 29 Apr 2026 07:59:05 +0000 https://status.uk2.net/#938514d0ad69c008a4011478c9ae1454fc4559a745bde757b5c1bfd161a8f5ec Stack CP (Hosting Control Panel) went down https://status.uk2.net/incident/882611 Tue, 28 Apr 2026 20:09:00 -0000 https://status.uk2.net/incident/882611#bd8e4fb082f7cebdfade6595f0b928195a0ade6974bf1b8dbdd6ebe8958bdeb3 WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication UPDATE: Our shared cPanel servers and Managed VPS customers using cPanel were updated over night. This morning we are rotating root passwords and API keys before bringing the interfaces back online. We recommend any customers with a VPS or dedicated server with cPanel to update immediately. https://status.uk2.net/incident/872058 Fri, 17 Apr 2026 17:30:00 -0000 https://status.uk2.net/incident/872058#2635929fd2108e8a4fb7e59b0ff8a40a548553caf046d2618a3ed9912ec95f48 During this maintenance window we will be performing a migration of our ticketing system. During this process, you may receive email or system notifications indicating that tickets have been opened, updated, or closed. Some of these notifications may relate to historical activity and do not reflect new or current actions. Please ignore any unexpected ticket notifications received during the migration window. No action is required from you. https://status.uk2.net/ Wed, 15 Apr 2026 03:58:24 +0000 https://status.uk2.net/#2c840fa0fb03652baa6209879e90d01d434686ccfa4aa521b57fba7b418bd455 Stack CP (Hosting Control Panel) recovered https://status.uk2.net/ Wed, 15 Apr 2026 03:53:16 +0000 https://status.uk2.net/#2c840fa0fb03652baa6209879e90d01d434686ccfa4aa521b57fba7b418bd455 Stack CP (Hosting Control Panel) went down https://status.uk2.net/incident/865480 Tue, 07 Apr 2026 22:05:10 -0000 https://status.uk2.net/incident/865480#7afd32d3ce027518dfc9136a4cfca631ebdf853b6a82205fc40317c11b461825 **UPDATE** We are now seeing normal function on tickets and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/865480 Mon, 06 Apr 2026 09:57:48 -0000 https://status.uk2.net/incident/865480#36d2ac1810c02e95a84ed9df8d88a79fd1585cbe8a8a81bec1e350885d2c262b We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.uk2.net/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience. https://status.uk2.net/incident/864381 Sat, 04 Apr 2026 00:16:58 -0000 https://status.uk2.net/incident/864381#c9d442742c1721d554c2b49a138ba4de297e9a1a5ce5b265fcc704fab2fbf299 Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.uk2.net/incident/864381 Sat, 04 Apr 2026 00:13:45 -0000 https://status.uk2.net/incident/864381#563e78238c45ae3faaf6f54ed9cef276fcf5079e5130ad94cc54917b3cf416ef Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.uk2.net/incident/864381 Fri, 03 Apr 2026 23:44:40 -0000 https://status.uk2.net/incident/864381#d6aa2d7ffd6cad42df7e433bf655394c9d257a719d995b6fa65a96bf502ecbb8 We're currently aware of an issue causing intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, sdb-84, sdb-85, sdb-86, wpdb-41 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available. https://status.uk2.net/incident/863328 Thu, 02 Apr 2026 16:09:34 -0000 https://status.uk2.net/incident/863328#21d6cacb3ef26c38307165aeb95c7095f0761847a264886f096376dd7ec234c9 **UPDATE** We are now seeing normal function with tickets and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/863328 Thu, 02 Apr 2026 11:22:21 -0000 https://status.uk2.net/incident/863328#50906009fb33b7ff2eb71590a08ceeac15860bd3557a9a664d7665fc10a73d0e We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time. https://status.uk2.net/ Wed, 01 Apr 2026 09:57:59 +0000 https://status.uk2.net/#03a78a9106f89bf3cc73c5bf96dc135f9f4c5c3bb6a9aabc56790e67bded4b64 UK2 Website recovered https://status.uk2.net/ Wed, 01 Apr 2026 09:52:56 +0000 https://status.uk2.net/#03a78a9106f89bf3cc73c5bf96dc135f9f4c5c3bb6a9aabc56790e67bded4b64 UK2 Website went down https://status.uk2.net/incident/861499 Tue, 31 Mar 2026 11:59:00 -0000 https://status.uk2.net/incident/861499#8006fcc2009af147ca0722eea7bbd2ed2189b67442a9e90a4a1ada4ec0a38934 We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created. **Please note: these ticket creation emails can be safely ignored.** They are a temporary side‑effect of the migration and do not require any action from you. Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain available throughout the migration. https://status.uk2.net/incident/860056 Mon, 30 Mar 2026 06:00:00 -0000 https://status.uk2.net/incident/860056#424ebcbaea4506e05fac530ff3e4b4855ad27918bf7397809f8a1c66e6306998 We will be performing planned maintenance to migrate some internal systems during this window. During this period: Live Chat and Ticket creation maybe temporarily unavailable. Response times may be slower than usual until maintenance is complete. We appreciate your patience and understanding while we carry out these essential upgrades. https://status.uk2.net/incident/857464 Wed, 25 Mar 2026 16:39:00 -0000 https://status.uk2.net/incident/857464#9316daa54b4badba5aba2d67e5e210178483594a8da420fa50df8be7f4c50c93 We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. We do apologize for the inconvenience. https://status.uk2.net/ Thu, 05 Mar 2026 08:22:58 +0000 https://status.uk2.net/#b5c559b26a3799b861b4c02a0194ff45f7e5339b382bd7cedfd8bde4970fa988 UK2 Website recovered https://status.uk2.net/ Thu, 05 Mar 2026 08:22:01 +0000 https://status.uk2.net/#a7a691a1493888cc6da37a44669810dc04abbb36b60198ab9b9ac373c0911f69 CHI (Control Panel) Status recovered https://status.uk2.net/ Thu, 05 Mar 2026 07:42:55 +0000 https://status.uk2.net/#b5c559b26a3799b861b4c02a0194ff45f7e5339b382bd7cedfd8bde4970fa988 UK2 Website went down https://status.uk2.net/ Thu, 05 Mar 2026 07:16:58 +0000 https://status.uk2.net/#a7a691a1493888cc6da37a44669810dc04abbb36b60198ab9b9ac373c0911f69 CHI (Control Panel) Status went down https://status.uk2.net/incident/840048 Thu, 05 Mar 2026 07:00:00 -0000 https://status.uk2.net/incident/840048#c0e284b2d2901173949807847659cef847097b0133c2a60de486dbc9fba16d5c **Date**: March 5, 2026 **Maintenance Window**: 07:00 AM – 08:00 AM GMT **Expected Impact**: Minimal, brief interruptions possible **Overview** We will be performing routine DNS updates across our platform. This work is part of ongoing improvements to maintain stability and ensure continued service reliability of CHI and UK2.net. **Potential Impact** While we do not expect any issues, there is a small possibility of a brief service disruption affecting: **CHI** **UK2.net** Any interruptions are expected to be momentary. https://status.uk2.net/incident/833978 Tue, 03 Mar 2026 09:00:58 -0000 https://status.uk2.net/incident/833978#4dbf254cb47c98d0418e2eb6038975474612e3907a9b50fdb042bd175867f599 This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you. **When:** Start Time: Tuesday, 3rd March 2026 – 09:00 UTC End Time: Tuesday, 3rd March 2026 – 16:00 UTC **What's Happening:** As part of our ongoing commitment to delivering a resilient and secure infrastructure for our customers, we will be performing essential power maintenance. **Impact & Expectations:** Users may face slight performance degradation when accessing and using CHI during the maintenance window. **Need Support?** We appreciate your understanding as we work to maintain the highest standards of infrastructure reliability. If you have any questions or concerns, please do not hesitate to contact our support team https://status.uk2.net/incident/827399 Tue, 17 Feb 2026 17:29:00 -0000 https://status.uk2.net/incident/827399#44491bb1b846cc3c13f28613d105459553fcbe0f8bed182a98bb8908fc010092 We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/824028 Thu, 12 Feb 2026 11:04:00 -0000 https://status.uk2.net/incident/824028#ae9ba13a8431cd2f2e318c6285e16b6c1f190e0b0074f67406197ba6d9150897 We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are monitoring normal function on our ticketing system. Chats are continuing to be investigated. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/822533 Wed, 11 Feb 2026 05:00:37 -0000 https://status.uk2.net/incident/822533#e87f6de95824d9023bcffc6c88ad95d55f4580c559438d5cc9189cb6e7706dc7 Maintenance completed https://status.uk2.net/incident/822533 Tue, 10 Feb 2026 23:00:37 -0000 https://status.uk2.net/incident/822533#817be7d00cc8fe1370e83695dbf4f88c092c1d07f0933dc7a8ef35d39a031cb6 This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you. When: Start Time: Tuesday, 10th February 2026 – 23:00 GMT (11:00 PM UK Time) End Time: Wednesday, 11th February 2026 – 05:00 GMT (05:00 AM UK Time) What's Happening: We will be performing scheduled emergency maintenance to replace equiptment that distribute power to racks at our London data centre. Why This Matters: The existing equipment has a suspected fault. This maintenance is essential to ensure continued reliability and safety of the power distribution system, preventing potential service interruptions. Impact & Expectations: You may experience issues accessing your UK2 CHI account during this maintenance period. Need Support? We appreciate your understanding as we work to maintain the highest standards of infrastructure reliability. If you have any questions or concerns, please do not hesitate to contact our support team https://status.uk2.net/incident/819417 Thu, 05 Feb 2026 19:52:00 -0000 https://status.uk2.net/incident/819417#20992ad79e93495537d4b8a65a3d75c400d0caf50dcbd76791cbb8223b2a597d We are aware of an issue affecting the delivery of 2FA notification emails to Outlook and Hotmail addresses sent via our CHI Customer Control Panel. This is due to a change in delivery behaviour on Microsoft's consumer email platform, which is currently under active investigation. We apologise for the inconvenience caused by this issue and will provide further updates as soon as more information becomes available. **UPDATE** Microsoft have confirmed that the issue has now been fully resolved and mitigated on their side. You should begin to see improved success rates going forward. As a preventative measure, we recommend switching to an authenticator app for your 2FA method, as this avoids any potential email‑related delays or issues in the future.D