Incidents reported on status page for UK2 https://status.uk2.net/ https://d1lppblt9t2x15.cloudfront.net/logos/6e4bee6404ffe31db32ca79e1ae87e56.png https://status.uk2.net/ en https://status.uk2.net/incident/865480 Tue, 07 Apr 2026 22:05:10 -0000 https://status.uk2.net/incident/865480#7afd32d3ce027518dfc9136a4cfca631ebdf853b6a82205fc40317c11b461825 **UPDATE** We are now seeing normal function on tickets and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/865480 Mon, 06 Apr 2026 09:57:48 -0000 https://status.uk2.net/incident/865480#36d2ac1810c02e95a84ed9df8d88a79fd1585cbe8a8a81bec1e350885d2c262b We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.uk2.net/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience. https://status.uk2.net/incident/864381 Sat, 04 Apr 2026 00:16:58 -0000 https://status.uk2.net/incident/864381#c9d442742c1721d554c2b49a138ba4de297e9a1a5ce5b265fcc704fab2fbf299 Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.uk2.net/incident/864381 Sat, 04 Apr 2026 00:13:45 -0000 https://status.uk2.net/incident/864381#563e78238c45ae3faaf6f54ed9cef276fcf5079e5130ad94cc54917b3cf416ef Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused. https://status.uk2.net/incident/864381 Fri, 03 Apr 2026 23:44:40 -0000 https://status.uk2.net/incident/864381#d6aa2d7ffd6cad42df7e433bf655394c9d257a719d995b6fa65a96bf502ecbb8 We're currently aware of an issue causing intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, sdb-84, sdb-85, sdb-86, wpdb-41 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available. https://status.uk2.net/incident/863328 Thu, 02 Apr 2026 16:09:34 -0000 https://status.uk2.net/incident/863328#21d6cacb3ef26c38307165aeb95c7095f0761847a264886f096376dd7ec234c9 **UPDATE** We are now seeing normal function with tickets and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/863328 Thu, 02 Apr 2026 11:22:21 -0000 https://status.uk2.net/incident/863328#50906009fb33b7ff2eb71590a08ceeac15860bd3557a9a664d7665fc10a73d0e We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time. https://status.uk2.net/ Wed, 01 Apr 2026 09:57:59 +0000 https://status.uk2.net/#03a78a9106f89bf3cc73c5bf96dc135f9f4c5c3bb6a9aabc56790e67bded4b64 UK2 Website recovered https://status.uk2.net/ Wed, 01 Apr 2026 09:52:56 +0000 https://status.uk2.net/#03a78a9106f89bf3cc73c5bf96dc135f9f4c5c3bb6a9aabc56790e67bded4b64 UK2 Website went down https://status.uk2.net/incident/861499 Tue, 31 Mar 2026 11:59:00 -0000 https://status.uk2.net/incident/861499#8006fcc2009af147ca0722eea7bbd2ed2189b67442a9e90a4a1ada4ec0a38934 We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created. **Please note: these ticket creation emails can be safely ignored.** They are a temporary side‑effect of the migration and do not require any action from you. Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain available throughout the migration. https://status.uk2.net/incident/860056 Mon, 30 Mar 2026 06:00:00 -0000 https://status.uk2.net/incident/860056#424ebcbaea4506e05fac530ff3e4b4855ad27918bf7397809f8a1c66e6306998 We will be performing planned maintenance to migrate some internal systems during this window. During this period: Live Chat and Ticket creation maybe temporarily unavailable. Response times may be slower than usual until maintenance is complete. We appreciate your patience and understanding while we carry out these essential upgrades. https://status.uk2.net/incident/857464 Wed, 25 Mar 2026 16:39:00 -0000 https://status.uk2.net/incident/857464#9316daa54b4badba5aba2d67e5e210178483594a8da420fa50df8be7f4c50c93 We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. We do apologize for the inconvenience. https://status.uk2.net/ Thu, 05 Mar 2026 08:22:58 +0000 https://status.uk2.net/#b5c559b26a3799b861b4c02a0194ff45f7e5339b382bd7cedfd8bde4970fa988 UK2 Website recovered https://status.uk2.net/ Thu, 05 Mar 2026 08:22:01 +0000 https://status.uk2.net/#a7a691a1493888cc6da37a44669810dc04abbb36b60198ab9b9ac373c0911f69 CHI (Control Panel) Status recovered https://status.uk2.net/ Thu, 05 Mar 2026 07:42:55 +0000 https://status.uk2.net/#b5c559b26a3799b861b4c02a0194ff45f7e5339b382bd7cedfd8bde4970fa988 UK2 Website went down https://status.uk2.net/ Thu, 05 Mar 2026 07:16:58 +0000 https://status.uk2.net/#a7a691a1493888cc6da37a44669810dc04abbb36b60198ab9b9ac373c0911f69 CHI (Control Panel) Status went down https://status.uk2.net/incident/840048 Thu, 05 Mar 2026 07:00:00 -0000 https://status.uk2.net/incident/840048#c0e284b2d2901173949807847659cef847097b0133c2a60de486dbc9fba16d5c **Date**: March 5, 2026 **Maintenance Window**: 07:00 AM – 08:00 AM GMT **Expected Impact**: Minimal, brief interruptions possible **Overview** We will be performing routine DNS updates across our platform. This work is part of ongoing improvements to maintain stability and ensure continued service reliability of CHI and UK2.net. **Potential Impact** While we do not expect any issues, there is a small possibility of a brief service disruption affecting: **CHI** **UK2.net** Any interruptions are expected to be momentary. https://status.uk2.net/incident/833978 Tue, 03 Mar 2026 09:00:58 -0000 https://status.uk2.net/incident/833978#4dbf254cb47c98d0418e2eb6038975474612e3907a9b50fdb042bd175867f599 This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you. **When:** Start Time: Tuesday, 3rd March 2026 – 09:00 UTC End Time: Tuesday, 3rd March 2026 – 16:00 UTC **What's Happening:** As part of our ongoing commitment to delivering a resilient and secure infrastructure for our customers, we will be performing essential power maintenance. **Impact & Expectations:** Users may face slight performance degradation when accessing and using CHI during the maintenance window. **Need Support?** We appreciate your understanding as we work to maintain the highest standards of infrastructure reliability. If you have any questions or concerns, please do not hesitate to contact our support team https://status.uk2.net/ Fri, 20 Feb 2026 11:32:59 +0000 https://status.uk2.net/#a69e725e1313a1b44b45bc545b4e218194dc97bae267634305fc326c91e1ab36 UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 10:37:57 +0000 https://status.uk2.net/#a69e725e1313a1b44b45bc545b4e218194dc97bae267634305fc326c91e1ab36 UK2 Website went down https://status.uk2.net/ Fri, 20 Feb 2026 09:32:57 +0000 https://status.uk2.net/#4a980e84d3180229a5099074a20340c881c5a0fac6d9352858e3dc5e4fd0ce0b UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 09:12:54 +0000 https://status.uk2.net/#4a980e84d3180229a5099074a20340c881c5a0fac6d9352858e3dc5e4fd0ce0b UK2 Website went down https://status.uk2.net/ Fri, 20 Feb 2026 08:27:59 +0000 https://status.uk2.net/#48938aa67ddade2aa45450f4e264b09fdead71034c1ba7db15958104f9430e20 UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 07:07:56 +0000 https://status.uk2.net/#48938aa67ddade2aa45450f4e264b09fdead71034c1ba7db15958104f9430e20 UK2 Website went down https://status.uk2.net/ Fri, 20 Feb 2026 04:32:57 +0000 https://status.uk2.net/#e82631d7bca2cd24cd4026c433f2bc001acac94c9d7b49cb166607c89297d77d UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 02:52:53 +0000 https://status.uk2.net/#e82631d7bca2cd24cd4026c433f2bc001acac94c9d7b49cb166607c89297d77d UK2 Website went down https://status.uk2.net/ Fri, 20 Feb 2026 01:57:55 +0000 https://status.uk2.net/#64d544e488ac98450ece028c09059e8fcd48f2d93f76833fc19429152093d9c7 UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 01:32:59 +0000 https://status.uk2.net/#64d544e488ac98450ece028c09059e8fcd48f2d93f76833fc19429152093d9c7 UK2 Website went down https://status.uk2.net/ Fri, 20 Feb 2026 01:07:54 +0000 https://status.uk2.net/#ab34223b518fa387f0a47598d8fc7752ca95cc23e2905627ed2e5641bf6b6ca1 UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 00:32:56 +0000 https://status.uk2.net/#ab34223b518fa387f0a47598d8fc7752ca95cc23e2905627ed2e5641bf6b6ca1 UK2 Website went down https://status.uk2.net/ Fri, 20 Feb 2026 00:22:54 +0000 https://status.uk2.net/#6949be53afd93385c1ce6fc81cffcea0b10eb6d799f010d87952acc0ae1dfa73 UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 00:17:59 +0000 https://status.uk2.net/#6949be53afd93385c1ce6fc81cffcea0b10eb6d799f010d87952acc0ae1dfa73 UK2 Website went down https://status.uk2.net/ Fri, 20 Feb 2026 00:12:58 +0000 https://status.uk2.net/#37d56bfc9cb9eacca75161daceddf96a4179c74d4a0ae5eaad26fa8dd4b5bfd6 UK2 Website recovered https://status.uk2.net/ Fri, 20 Feb 2026 00:07:55 +0000 https://status.uk2.net/#37d56bfc9cb9eacca75161daceddf96a4179c74d4a0ae5eaad26fa8dd4b5bfd6 UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 23:17:59 +0000 https://status.uk2.net/#364424b8ee5e7121b2938d88df6f5b761040065b4221d8df805d75487879e8b6 UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 23:07:56 +0000 https://status.uk2.net/#364424b8ee5e7121b2938d88df6f5b761040065b4221d8df805d75487879e8b6 UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 22:57:56 +0000 https://status.uk2.net/#7086e6b4f0c4bf7135fcc6e7a8933c4f8f5a037b956887b58aa94a0c937a0efd UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 22:22:55 +0000 https://status.uk2.net/#7086e6b4f0c4bf7135fcc6e7a8933c4f8f5a037b956887b58aa94a0c937a0efd UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 20:02:57 +0000 https://status.uk2.net/#43e445b69a6d0dfcb8c942bea24977f9efe4a303d382727971c01a63665cdce5 UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 19:37:53 +0000 https://status.uk2.net/#43e445b69a6d0dfcb8c942bea24977f9efe4a303d382727971c01a63665cdce5 UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 18:02:57 +0000 https://status.uk2.net/#c43ba021c88a34d16ed6f5fb8bd2a7c9a3a4cef7efa36e5839fcac541cabba09 UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 17:32:55 +0000 https://status.uk2.net/#c43ba021c88a34d16ed6f5fb8bd2a7c9a3a4cef7efa36e5839fcac541cabba09 UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 17:12:57 +0000 https://status.uk2.net/#19f65ad79168f3631f199d99e81701b769fb0cf643413358e933d7e57bac99d1 UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 16:57:54 +0000 https://status.uk2.net/#19f65ad79168f3631f199d99e81701b769fb0cf643413358e933d7e57bac99d1 UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 16:37:54 +0000 https://status.uk2.net/#1ea91a36c12073793d67140ab86bacd74f0f055e54a79a6733f8632171164d7e UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 16:18:02 +0000 https://status.uk2.net/#1ea91a36c12073793d67140ab86bacd74f0f055e54a79a6733f8632171164d7e UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 16:12:56 +0000 https://status.uk2.net/#6505fc666e4e4c473f41963711c6108ac63c16c2a2f15353900f2064dd56fecc UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 16:07:55 +0000 https://status.uk2.net/#6505fc666e4e4c473f41963711c6108ac63c16c2a2f15353900f2064dd56fecc UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 15:57:57 +0000 https://status.uk2.net/#b1b6deff3724d64fed30f5133797483ade7f79e5db63117753b3e312d75e3bdb UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 14:13:52 +0000 https://status.uk2.net/#b1b6deff3724d64fed30f5133797483ade7f79e5db63117753b3e312d75e3bdb UK2 Website went down https://status.uk2.net/ Thu, 19 Feb 2026 13:57:58 +0000 https://status.uk2.net/#7b7cc241e028b26e0c856caf31be40b237ed2a80d5ef5d8ee6544a3b4c0b2868 UK2 Website recovered https://status.uk2.net/ Thu, 19 Feb 2026 13:48:54 +0000 https://status.uk2.net/#7b7cc241e028b26e0c856caf31be40b237ed2a80d5ef5d8ee6544a3b4c0b2868 UK2 Website went down https://status.uk2.net/incident/827399 Tue, 17 Feb 2026 17:29:00 -0000 https://status.uk2.net/incident/827399#44491bb1b846cc3c13f28613d105459553fcbe0f8bed182a98bb8908fc010092 We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/824028 Thu, 12 Feb 2026 11:04:00 -0000 https://status.uk2.net/incident/824028#ae9ba13a8431cd2f2e318c6285e16b6c1f190e0b0074f67406197ba6d9150897 We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are monitoring normal function on our ticketing system. Chats are continuing to be investigated. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience. https://status.uk2.net/incident/822533 Wed, 11 Feb 2026 05:00:37 -0000 https://status.uk2.net/incident/822533#e87f6de95824d9023bcffc6c88ad95d55f4580c559438d5cc9189cb6e7706dc7 Maintenance completed https://status.uk2.net/incident/822533 Tue, 10 Feb 2026 23:00:37 -0000 https://status.uk2.net/incident/822533#817be7d00cc8fe1370e83695dbf4f88c092c1d07f0933dc7a8ef35d39a031cb6 This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you. When: Start Time: Tuesday, 10th February 2026 – 23:00 GMT (11:00 PM UK Time) End Time: Wednesday, 11th February 2026 – 05:00 GMT (05:00 AM UK Time) What's Happening: We will be performing scheduled emergency maintenance to replace equiptment that distribute power to racks at our London data centre. Why This Matters: The existing equipment has a suspected fault. This maintenance is essential to ensure continued reliability and safety of the power distribution system, preventing potential service interruptions. Impact & Expectations: You may experience issues accessing your UK2 CHI account during this maintenance period. Need Support? We appreciate your understanding as we work to maintain the highest standards of infrastructure reliability. If you have any questions or concerns, please do not hesitate to contact our support team https://status.uk2.net/incident/819417 Thu, 05 Feb 2026 19:52:00 -0000 https://status.uk2.net/incident/819417#20992ad79e93495537d4b8a65a3d75c400d0caf50dcbd76791cbb8223b2a597d We are aware of an issue affecting the delivery of 2FA notification emails to Outlook and Hotmail addresses sent via our CHI Customer Control Panel. This is due to a change in delivery behaviour on Microsoft's consumer email platform, which is currently under active investigation. We apologise for the inconvenience caused by this issue and will provide further updates as soon as more information becomes available. **UPDATE** Microsoft have confirmed that the issue has now been fully resolved and mitigated on their side. You should begin to see improved success rates going forward. As a preventative measure, we recommend switching to an authenticator app for your 2FA method, as this avoids any potential email‑related delays or issues in the future.D