18th September 2018

Phone system issue

Currently, we are experiencing phone system issues which do not allow Technical Support or Billing to respond to phone calls. This is being investigated.

Update: We are still experiencing issues with our support queue phones. Our support can still be contacted via chats or ticket at https://www.uk2.net/support/ Apologies for the inconvenience.

9/19 12:27 BST We are still investigating the phone issue. Please contact via chats or ticket at https://www.uk2.net/support/

9/19 13:39 BST Phone routing has been restored. Apologies for the inconvenience and thank you for your patience.

9/22 12:50 BST We are aware that +44 (0)207 053 7698 and +44 (0)207 053 7694 are not routing correctly to our contact center. We are working with our vendor in order to correct the issue. For the time being please contact us by phone via 0800 470 0425 or by web chat or ticket. You can find links to our web chat or submit a ticket here: https://www.uk2.net/support/. We will keep this updated as we have more information.