Title: Live chat and phone degraded performance
Date: Friday, 20th March 2020
Start time: 09:00am UTC
Event type: Outage
We are investigating and seeking to resolve an incident is affecting our live chat and phone service.
Customers may be experiencing delays in allocating requests to available agents.
Our Operations team is currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you.