In Progress

Incident

Start:

January 31, 2026 16:11

2FA Email Notifications

We are aware of an issue affecting the delivery of 2FA notification emails to Outlook and Hotmail addresses sent via our CHI Customer Control Panel.

This is due to a change in delivery behaviour on Microsoft's consumer email platform, which is currently under active investigation.

We apologise for the inconvenience caused by this issue and will provide further updates as soon as more information becomes available.

Updates

  • Updates will appear here as soon as available. Please check again soon.

Back