All systems are operational

About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Scheduled Maintenance - Hosting upgrade

Title: Scheduled Maintenance - Hosting upgrade
Start Date: 18th of December 2023
End Date: 12th of April 2024

As part of our ongoing commitment to elevate our services, we're preparing to transition our WordPress and Shared Hosting accounts to an upgraded and more powerful infrastructure between the 18th of December 2023 and the 12th of April 2024. Rest assured that all your website files, databases, and other essential data will be migrated with meticulous care. While a brief downtime is anticipated during the migration, we are working diligently to keep this disruption as short as possible.

If you encounter any issues, please don't hesitate to reach out to our technical support team through your account. Our team of experts is available 24/7.

Past Incidents

11th January 2018

Shared Hosting Website Builder - Emergency Maintenance

Date: Wednesday, 10 Jan 2018
Start time: 8:00 PM BST
End time: 8:45 PM BST
Duration: 45 minutes
Event type: "Emergency Maintenance"

To provide you with the most reliable and robust hosting environment available, we will be rebooting our website builder servers to apply security patches. This emergency maintenance will impact website builder services for 10-15 minutes while the servers are being rebooted.

Update Wed 10 Jan 20:47:22 GMT 2018 - We are still working on this system. Update Wed 10 Jan 21:41:22 GMT 2018 - All systems are up and available for use.

If you have any questions or concerns, please contact our support team.

10th January 2018

Shared Hosting Email Services

We are currently experiencing an unexpected issue with our email cluster causing intermittent connectivity issues to the mail servers. Our engineers are currently investigating this issue.

  • Update: @ Wed Jan 10 12:00:01 GMT 2018 We are currently investigating login failure errors for users on cluster A. Mail is still being sent and received from the mail system but users are unable to login to check their email.
  • Update: @ Wed Jan 10 13:13:42 GMT 2018 The operations team has resolved the webmail outage. At this time all services are back online and we do not anticipate any further issues but will continue to monitor services closely.

9th January 2018

Shared Hosting atlas.safeukdns.net unreachable

The server is unreachable and we are checking it.

  • Update Tue Jan 9 07:46:30 GMT 2018: The server came back upon a reboot.
Shared Hosting cpanel18.uk2.net unreachable

The server became unreachable. We are checking it now.

  • Update Tue Jan 9 08:27:02 GMT 2018: The server has rebooted on its own. We are monitoring it closely to identify the cause if this happens again.

8th January 2018

No incidents reported

7th January 2018

No incidents reported

6th January 2018

No incidents reported

5th January 2018

EMERGENCY MAINTENANCE

Start Date: Thursday 4-Jan-2018

End Date: TBD

Expected Downtime: 30 minutes

Event Type: Emergency Maintenance

Subject: Rebooting All Managed Services to Apply Security Patches

To provide you with the most reliable and robust hosting environment available, we will be rebooting our managed services to apply security patches. This emergency maintenance will impact all managed services for 30 minutes while the server is being rebooted.

As updates come we will update this status post. Please contact our technical support team if you have additional questions. We appreciate your cooperation as we continue our efforts to provide you with the best hosting environment available.

Update: Our Systems Administrators continue to work through all Managed Services to apply Security Patches. Any further updates will be posted to this Status page on a case by case basis as they become available.