Past Incidents

This server is undergoing emergency maintenance and will be available again as soon as possible.

Update @ Wed Jun 12 08:15:53 BST 2019: The server is online and available for use.

We are experiencing an issue with our SSL certificate on chimail.uk2.net. You may see warning messages or errors in your mail client when trying to send/receive emails. We are working with our SSL provider to re-issue the SSL certificate as soon as possible to clear this up.

• Update June 9, 2019, 3:17 PM BST Apologies for the inconvenience and delay in this matter. We are working to get this resolved as soon as possible. If you need further assistance please contact support at https://uk2.net/support

• Update June 9, 2019, 4:19 PM BST Currently working with administrators to resolve the SSL certificate for chimail.uk2.net. For anyone using an email client, mail.hostedemail.com is a working alternative server name. We will post another update as soon as we have more information.

• Update June 9, 2019, 5:34 PM BST A new SSL certificate has been installed on chimail.uk2.net, and the email server is now back online. Apologies for the inconvenience caused by this incident. If you have further questions, feel free to contact our support team at https://uk2.net/support

During an attempt to mitigate a vulnerability on the server it experienced a kernel panic and was rebooted. Currently it is checking filesystem quotas and will be back online in about 20 minutes.

• Update Fri Jun 7 14:25:52 BST 2019: The server is checking quotas still.

• Update Fri Jun 7 14:45:52 BST 2019: The server is back online

Title: Email System Planned Maintenance Date: June 6 Start time: 04:00 UTC End time: 05:00 UTC Duration: 1 hour Event type: Planned Maintenace

We have scheduled an emergency maintenance period for a small subset of users located on Cluster A. The maintenance period will last a full hour, however, these users may be unable to access their mail for a period of time, of less than 5 minutes.

If you have any questions or concerns, please contact our support team.