Past Incidents

Title: Planned Security Maintenance
Date: Friday June 28, 2019
Start time: 1 AM BST End time: 6 AM BST
Duration: 10-15 minutes per server

We will be taking the following servers down to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.

cpanel13, cpanel14, cpanel15, cpanel16

cpanel17, cpanel18, cpanel19, cpanel20

cpanel21, cpanel22, cpanel23, cpanel24

cpanel25, cpanel26, cpanel27, cpanel28 cpanel29

Update @ Thu 28 Jun 06:11 BST 2019: The maintenance on these servers has been completed. We are are aware of the issues with cpanel15 and cpanel29. We are working to resolve them as quickly as possible.

Maintenance on the following servers is being rescheduled:

artemis, athena, atlas, chronos

demeter, dionysus, eos, gaia

hephaestus, hera, hermes

Title: Planned Security Maintenance
Date: Thursday June 27, 2019
Start time: 2 AM BST End time: 6 AM BST
Duration: 10-15 minutes per server

We will be taking the following servers down to perform security maintenance. This should take no longer than 10-15 minutes per server to complete.

cpanel1, cpanel2, cpanel4, cpanel5, cpanel6

cpanel7, cpanel8, cpanel9, cpanel10, cpanel11, cpanel12

Update @ Thu 27 Jun 05:50:56 BST 2019: The maintenance on these servers has been completed.

Due to unforeseen issues, maintenance on the following servers is being rescheduled:

cpanel3, cpanel13, cpanel14, cpanel15, cpanel16, cpanel17

cpanel18, cpanel19, cpanel20, cpanel21, cpanel22, cpanel23

cpanel24, cpanel25, cpanel26, cpanel27, cpanel28, cpanel29

aphrodite, apollo, ares, artemis

athena, atlas, chronos, demeter

dionysus, eos, gaia, hephaestus

hera, hermes

atl-cpanel1, lon-cpanel2, lon-cpanel3, lon-cpanel4

We are currently investigating an issue that is impacting CHI email. Users using autoresponders on CHI email might be getting their emails deferred. Our operations team has been engaged.

We will provide an update once we have additional information.

UPDATE 17:03 We have been informed by our email admins, this issue has been resolved, and successful tests have been performed.