Past Incidents

Title: Incident - Webmail/email client login Date: Friday, Jan 31st, 06:54 GMT

We are investigating an issue preventing some users on our hosted email from accessing their email via Webmail or client programs. We currently see this is affecting a small group of accounts. Our operations team has been engaged, and we apologise for any inconvenience this may cause.

We will provide an update once we have additional information.

If you have any questions or concerns, please contact our support team.

• Update @ 09:03 GMT - This issue has been identified, and a fix has been implemented. We are currently monitoring to see if there are any accounts still experiencing this.

• Update @ 10:08 GMT - We have continued monitoring this but have found no accounts with this login issue. This issue is resolved.

Title: Performance issues with Live Chat Date: Wednesday 29th January 2020 Event type: Outage

We are investigating and seeking to resolve an incident which is affecting our live chat service. We apologise for the potential impact of this incident on you.

• Update @ 07:49 AM GMT - Our team has applied a fix and our monitoring indicates that services have improved. We will continue to monitor services and will update you once the incident has been confirmed as resolved.
• Update @ 11:56 AM GMT - We have full confirmation that the incident is now resolved and normal service has resumed.

Hello, We are currently having issues taking live chats. We are currently investigating the issue. We apologize for the inconvenience.

• Update Tuesday 28/01/2020 21:16 GMT: The issue is now resolved, we apologise for any inconveniences this may have caused.

If you have any questions or concerns, please contact our support team.