Past Incidents

Date: 16 October 2020
Start time: 12 am BST
End time: 6 am BST
Duration: 5-6 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

cpanel15.uk2.net

This maintenance window will start on October 16th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

UPDATE: Thu Oct 15/10/2020, 06:26 am

The scheduled OS upgrade is undergoing still. We plan to get services back online within the next hour. We apologise for any inconvenience this may cause.

Date: 15 October 2020
Start time: 12 am BST
End time: 6 am BST
Duration: 5-6 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

cpanel14.uk2.net

This maintenance window will start on October 15th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

We are aware of problems accessing and managing customer websites on cPanel13.

Our engineers are investigating the issue as a priority.

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

cpanel13.uk2.net

This maintenance window will start on October 13th, 2020 between the hours of 12 am - 6 am BST. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-6 to fully complete.

If you have any questions or concerns, please contact our support team.

Update @ Tue Oct 13 06:22:08 BST 2020: The maintenance is still ongoing. We have experienced an unexpected issue and are currently working to resolve it as soon as possible. We apologise for any inconvenience this may cause.
Update @ Tue Oct 13 08:53:00 BST 2020: The maintenance is still currently ongoing. We have identified the issue and are working to have this resolved as a priority. Once again we sincerely apologise for any inconvenience this may cause you today.
Update @ Tue Oct 13 09:52:00 BST 2020: The service has now been restored. A further maintenance window will be scheduled this evening to replace failing hardware. We apologies for any inconvenience caused - please contact our support team if you are continuing to experiencing any issues.