Past Incidents

Start time: 23:00 GMT, 22nd December 2020
End time: 06:00 GMT, 23rd December 2020
Event Type: Emergency Network Maintenance

Our Team will be undertaking maintenance affecting a small number of clients within our London Datacentre. During this maintenance, a short period of downtime is expected. All clients impacted by this maintenance have been informed directly in advance.

Should you require any further information, please contact a member of our support team.

Date: 18th December 2020 Start time: 12 am GMT End time: 7 am GMT Duration: 6-7 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

hera.safeukdns.net

hermes.safeukdns.net

This maintenance window will start on December 18th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:00 am GMT - The maintenance on hera.safeukdns.net & hermes.safeukdns.net has been completed successfully, and all services are back online.

If you have any questions or concerns, please contact our support team.

Date: 17th December 2020

Start time: 12 am GMT

End time: 7 am GMT

Duration: 6-7 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

eos.safeukdns.net

rhea.safeukdns.net

This maintenance window will start on December 16th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:00 am GMT - The maintenance on eos.safeukdns.net & rhea.safeukdns.net has been completed successfully, and all services are back online.

If you have any questions or concerns, please contact our support team.

Date: 16th December 2020
Start time: 12 am GMT
End time: 7 am GMT
Duration: 6-7 hours

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

mercury.safeukdns.net
oceanus.safeukdns.net

This maintenance window will start on December 16th, 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:00 am GMT - The maintenance on mercury.safeukdns.net & oceanus.safeukdns.net has been completed successfully, and all services are back online.

If you have any questions or concerns, please contact our support team.

Emergency Maintenance - Network

Date: 15/12/2020 - 04:00 - 06:00

Start: Tue, Dec 15th 2020, 04:00

End: Tue, Dec 15th 2020, 06:00

Following an earlier incident, emergency network maintenance is required in our London (DC5) datacenter to maintain uptime and optimal performance. To limit disruption, the maintenance will take place in the early hours of tomorrow morning: Maintenance Window: 15th December - 04:00 - 06:00 (2-hour window).

Affected Service(s): ALL SERVICES HOSTED IN LONDON DC5

Impact: During the maintenance window, network traffic in this location will be impacted for up to fifteen minutes and services may be intermittently available during the full window.

Thank you for your understanding and we apologise for the short notice and any inconvenience this may cause. For any further information, please contact our support team or view our updates on the status page within your client portal.

This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you.

Planned start time: 04:00 (UTC) - 14/12/20
Expected end time: 06:00 (UTC) - 14/12/20

Scope: Network update

Affect to clients: Downtime expected in parts of our London DC network.

• UPDATE @ 05:09 am GMT - The window for the network maintenance is being extended. The new end time is 09:00 am GMT. We apologise for any inconveniences this may cause you.
• UPDATE @ 10:00 am GMT - Some customers may continue to experience intermittent issues while our network team work to complete this maintenance. Please contact our support team if you continue to experience issues - thank you for your patience and our apologies for any inconvenience caused.
• UPDATE @ 12:30 pm GMT -Normal service is restored, if continuing to see an issues please contact our support team. Thank you for your patience and understanding.