Past Incidents

Start time: Tuesday, 19th January 2021 23:00 GMT
End time: Wednesday, 20th January 2021 06:00 GMT
Duration: 7 hours
Event Type: UK2 Systems Maintenance

A maintenance window has been scheduled to take place on the 19th of January from 23:00 GMT till the 20th of January at 06:00 GMT.
During this maintenance window, our team will be undertaking maintenance on backend systems. Whilst underway, access to the UK2 Control panel, it's nameservers and its services may be limited.
We apologise for any inconvenience this may cause.

Start time: Thursday, 7th January 2021 23:00 GMT
End time: Friday, 8th January 2021 06:00 GMT
Duration: 7 hours
Event Type: Emergency Network Maintenance

An emergency maintenance window has been scheduled to take place on the 7th January from 23:00 GMT till, 8th Jan 06:00 GMT in our London (DC5) Datacentre. Several network devices are scheduled to undertake emergency maintenance during this window to implement a critical bug fix identified by our teams.

During this maintenance, some clients may experience network latency and connectivity issues for a period of up to two minutes.
We apologise for any inconvenience this may cause.

• UPDATE @ 06:20 GMT - This emergency maintenance has been completed successfully.

Start time: Thursday, 7th January 2021 11:45 GMT
End time: Thursday, 7th January 2021 12:00 GMT
Duration: 15 minutes
Event Type: Emergency Network Maintenance

An emergency maintenance window has been scheduled to take place on the 7th January from 11:45 till 12:00 GMT in our London (DC5) Datacentre. Several network devices are scheduled to undertake emergency maintenance during this window.
During this maintenance, some clients may experience network latency and connectivity issues for a period of up to two minutes.
We apologise for any inconvenience this may cause.

• UPDATE @ 11:55 GMT - This emergency maintenance has been completed.

Date: 5th January 2021
Start time: 23:00 GMT
End time: 06:00 GMT
Duration: 7 hours
Event Type: Scheduled Network Maintenance

Our Team will be undertaking maintenance affecting clients within our London Datacentre, clients impacted by this maintenance notified by email before this scheduled notice. This maintenance window will start on 5th January 2021 between the hours 23:00 pm - 06:00 am GMT.

If you have any questions or concerns, please contact our support team.

Date: 5th January 2021
Start time: 06:00 GMT
End time: 08:00 GMT
Duration: 2 hours
Event Type: Scheduled Network Maintenance

Our Team will be undertaking maintenance affecting a small number of clients within our London Datacentre. This maintenance window will start on 5th January 2021 between the hours of 06:00 am - 08:00 am GMT. It is expected there will be around 2 hours of downtime during this window.

UPDATE @ 09:22 am GMT - The Scheduled Network maintenance has been completed successfully, and all services are back online.

If you have any questions or concerns, please contact our support team.

Title: Outage - cpanel24.uk2.net
Date: Friday, 1st January 2021
Start time: 08:01 GMT

We are aware of an issue with the shared server cpanel24.uk2.net, clients are currently unable to access and manage services on this server. Our engineers are investigating the issue as a priority. We will update this post once we have any further information, and we apologise for any inconvenience this may cause.

• UPDATE @ 09:07 GMT - The server is back online, however, frontend access to websites may still not be available. Our teams are performing checks to ensure all services are also back online.
• UPDATE @ 09:44 GMT - Access to most services on cpanel24.uk2.net has been restored. Our teams will continue to work to ensure all services are online.
• UPDATE @ 10:28 GMT - Access to all services on cpanel24.uk2.net has been restored. Our teams will continue to monitor the situation to ensure stability on the server.