Past Incidents

Title: UK2 Knowledgebase Upgrade
Start time: Thursday, 11th February, 2021 at 23:00 UTC
End time: Friday, 12th February, 2021 at 07:00 UTC
Duration: 8 hours
Event type: Planned Maintenance

As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.

If you have any questions or concerns, please contact our support team.

Title: UK2 Knowledgebase Upgrade
Start time: Wednesday, 10th February, 2021 at 23:00 UTC
End time: Thursday, 11th February, 2021 at 07:00 UTC
Duration: 8 hours
Event type: Planned Maintenance

As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.

If you have any questions or concerns, please contact our support team.

UPDATE @06:07 GMT: Our teams have completed this maintenance successfully.

Start time: 10th February 2021 00:00 GMT
End time: 10th February 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
atl-cpanel1.uk2.net
lon-cpanel2.uk2.net

This maintenance window will start on February 10th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 05:04 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.

Auto-generated emails from UK2 are currently unavailable.

During this time, emails from UK2, such as password reset links, will not be delivered.

Should you require any immediate assistance, please contact our live support team via chat or submit a ticket.

UPDATE @14:59 GMT: Auto-generated emails from UK2 is now available