Past Incidents

Start time: 9th March 2021 21:00 UTC

End time: 10th March 2021 03:00 UTC

Duration: 6 hours

Event Type: Scheduled Maintenance

To provide you with the most reliable and robust technical experience available, we will be upgrading our phones and chat systems during a planned maintenance window. Clients may experience a delay in connecting and contacting our support agents during the six-hour maintenance window, causing potential disturbances to services when contacting our support team.

This maintenance window will start on the 9th of March, 2021 between the hours of 21:00 UTC -03:00.

Should you require any assistance during this period, please ensure you raise an incident ticket via our support page at (https://www.uk2.net/support).

Title: Server oceanus.safeukdns.net unavailable.

Our shared server Oceanus.safeukdns.net is currently unavailable.

Should you require any assistance, please raise a ticket via our support page at https://www.uk2.net/support/

UPDATE @10:42 GMT: Our engineers have implemented a fix and the server is back online.

Title:* Planned Maintenance - IPMI London Datacentre (DC5) Start time: Wednesday, 3rd March 2021 at 16:30 UTC End time: Wednesday, 3rd March 2021 at 19:30 UTC Duration: 3 hours
Event type: Planned Maintenance

On the 3rd of March, 2021 from 16:30 UTC until 19:30 UTC, as part of the ongoing efforts on improving the quality of our user experience, we are conducting the modernization of the data centre network infrastructure in our London (DC5) Data Center.

We are making some improvements within our IPMI network connectivity to provide our customers with improved functionality using the IPMI protocol

Several precautions are currently in place to ensure that the maintenance happens as seamlessly as possible. While the maintenance on some services may complete faster than others, we do ask that you prepare for the potential downtime of 30 minutes.

As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support team at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.