Past Incidents

We are currently experiencing inbound delays for E-mail for some users due to a queue buildup.

Our Mail Admin team are investigating to determine the root cause and working to improve the situation.

Thank you for your patience and understanding.

UPDATE - Our engineering team continues to work on managing the queue buildup and improving mail delivery time.

We will provide updates as they are available.

UPDATE - Our engineering team continues to investigate the root cause of the issue and we will continue to provide updates.

RESOLVED - A fix has been implemented and the issue for the email delays is now be resolved.

Thankyou for you patience during this issue.

Title: Hosted Email Issues - Email Delays

Date: 15/03/2021

Please be advised that hosted email customers are experiencing a delay in inbound email. 3rd Party (Tucows) have acknowledged the issue and are investigating.

Update - We are still observing inbound email delays. Our engineering team is continuing to work on a resolution. We will provide further updates as soon as they become available.

Update - Our engineering team still works to clear out the inbound delays we are seeing improvements but there are still delays for some customers. We'll continue to provide updates as they come.

** Resolved** - Our engineering team was able to clear up the inbound delays, we haven't seen any further reports of delays. This incident is considered resolved.