Past Incidents

Title: Emergency Maintenance - London (LON-B)
Start time: Tuesday the 7th of May at 14:00 UTC
End time: Tuesday the 7th of May at 17:00 UTC
Duration: 3 hours

Please be advised, emergency maintenance is taking place in the LON-B cloud. During the maintenance window, technical staff will will be rebooting a network switch and in turn, your server within the facility. Due to the nature of this work, we expect there to be up to 2 hours of downtime during this window

Thank you for your patience and understanding. If you have any questions or concerns, please contact our support team.

• Update @ 15:11 UTC - The maintenance is complete and all servers should now be accessible once again.

Title Hosted Email Webmail Login
Date Thursday 2nd May 2024
Start time 09:00 UTC

We are currently experiencing a known issue impacting Hosted Email At this time you may not be able to log in via Webmail, IMAP, or POP3. Our engineers are aware of the situation and working to resolve it. We will post updates as soon as more information is available.

We do apologise for the inconvenience

Update @03/05/2024 09.00 UTC Our technical teams continue to work on implementing a fix for the IMAP/POP and Webmail issues as a priority. Once again we apologise for the inconvenience this is causing.

Update @03/05/2024 15.00 UTC Our team are still monitoring webmail as delays persist. Additional updates will be provided as they become available.

We understand the inconvenience this has caused and want to assure you that we are working diligently to fix it.

Update @06/05/2024 12:46 PM UTC This issue has been resolved.