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About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

14th February 2020

No incidents reported

13th February 2020

Maintenance Notice for accounts hosted on athena.safeukdns.net & hestia.safeukdns.net, scheduled 6 days ago

Title: Maintenance Notice for accounts hosted on athena.safeukdns.net & hestia.safeukdns.net Date: 13th Februrary 2020 Start time: 23:00 UTC

Duration: 7 hours
Event type: Maintenance

This is a maintenance notification on 13th February 2020 at 23:00 UTC. We will be migrating the accounts hosted on atlas.safeukdns.net to a new server platform. We have noticed some degradation on the current platform and have therefore provisioned a new server to mitigate the possible risk of a hardware failure. This maintenance could last up to 7 hours.

What is the impact? We have planned the work in order to minimise the impact on your service where possible. 

The maintenance window is scheduled to begin promptly at 23:00 UTC. The estimated time is approximately 6 to 7 hours.

As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.

Thank you for your understanding and patience.

Team UK2.NET

If you have any questions or concerns, please contact our support team.

Web Hosting Website builder performance issues

Title: Website Builder issues Date: Thursday, 13th February 2020 Start time: 06:00AM UTC

We are aware of an issue with our website builder, where clients cannot log into the editor, and the websites are not visible from the web. We are currently investigating this and will post updates once we have them.

  • Update @ 16:05 UTC - The issue affecting Website Builder websites has now been resolved. We apologise for any inconveniences this may have caused.

12th February 2020

Maintenance Notice for accounts hosted on atlas.safeukdns.net, scheduled 1 week ago

Title: Maintenance Notice for accounts hosted on atlas.safeukdns.net
Date: 12th Februrary 2020 Start time: 23:00 UTC
Duration: 7 hours
Event type: Maintenance

This is a maintenance notification on 12th February 2020 at 23:00 UTC. We will be migrating the accounts hosted on atlas.safeukdns.net to a new server platform. We have noticed some degradation on the current platform and have therefore provisioned a new server to mitigate the possible risk of a hardware failure. This maintenance could last up to 7 hours.

What is the impact? We have planned the work in order to minimise the impact on your service where possible. 

The maintenance window is scheduled to begin promptly at 23:00 UTC. The estimated time is approximately 6 to 7 hours.

As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.

Thank you for your understanding and patience.

Team UK2.NET

If you have any questions or concerns, please contact our support team.

Main Website CHI Control Panel Outage

CHI Control Panel Outage Date: Wednesday, February 12, 2020 Start time: 13:56PM GMT Customers are not able to access the CHI Control panel. Kindly accept our apologies for any inconvenience this may cause due to this issue.

RESOLVED: 14:08 GMT - Customers are now able to access the CHI Control panel. Kindly accept our apologies for any inconvenience that may have caused due to this issue.

Interruption of power supply in London Datacentre

UPDATE: There was an interruption to some of the power supply in DC5 which has now been restored. Some of the services are still down and we are working to bring them back online as soon as possible.

Resolved: Our network department have resolved the issue all the servers are back up now. Kindly accept our apologies for any inconvenience that may have caused due to this issue.

11th February 2020

CHI Control Panel CHI Control Panel Outage

Title: CHI Control Panel Outage Date: Tuesday, February 11, 2020 Start time: 9:00 PM GMT
End time: 02:00 AM GMT Duration: 5 Hrs Event type: Outage

ISSUE: Following a power outage in our London datacentre, customers were unable to access the CHI control panel. This issue also impacted our ticketing tool.

  • UPDATE 00:53 GMT: Datacentre technical teams continue to bring services back online after a power interruption in our London datacentre. Kindly accept our apologies for any inconvenience that may be caused due to this issue

  • RESOLVED: 02:00 GMT - Customers are now able to access the CHI Control panel. Kindly accept our apologies for any inconveniences that may have caused due to this issue.

10th February 2020

No incidents reported

9th February 2020

No incidents reported

8th February 2020

No incidents reported