All systems are operational

About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

14th March 2020

No incidents reported

13th March 2020

No incidents reported

12th March 2020

No incidents reported

11th March 2020

Emergency Maintenance, scheduled 4 weeks ago

Title: DC5 Emergency Network Maintenance Notice Start Date and Time: 11/03/20 00:30 UTC End Date and Time: 11/03/20 05:00 UTC Event type: Emergency Maintenance

We would like to inform you that one of our network providers will be performing maintenance to carry out a software upgrade in one of their datacenters.

The changes they intend to make will ensure greater stability of services, add functionalities for new solutions and add security and fixes recommended by our key vendors. The roll-out will be phased in service windows to minimise customer impact.

During this period, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with our normal procedures. As measures have been implemented to re-route traffic through alternative providers.

The UK2.NET Support is available to provide up-to-date status information or additional details, should you have any questions regarding the maintenance.

If you have any questions or concerns, please contact our support team.

Live Chat Live Chat and Phone Outage

Title: Live chat and phone degraded performance Date: Wednesday, 11th March 2020 Start time: 09:07am UTC Event type: Outage

We are investigating and seeking to resolve an incident is affecting our live chat and phone service. Customers may be experiencing delays in allocating requests to available agents. Our Operations team is currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you.

  • Update @ 10:35am UTC - Our engineers have applied a fix and identified that normal service is currently being resumed. We will continue to monitor services and will update the incident once it has been confirmed as resolved.

  • Update @ 11:01am UTC - Following a period of monitoring, our engineers have confirmed that the incident is now resolved and normal service has resumed. Please accept our apologies for the potential impact this incident may have caused.

Web Hosting Outage on cPanel48.uk2.net

Title: cpanel48.uk2.net Outage Date: Wednesday, 11th March 2020 Start time: 05:29am UTC

Event type: Outage

We are aware that there are issues with this server. We are working to quickly resolve them and get all the services back online.

Update @ 08:58 am UTC - This server is now back online. We apologise for any inconvenience caused during this time.

10th March 2020

No incidents reported

9th March 2020

Phone System Phones Outage

Title: Phone system outage Date: Monday, 9th March 2020 Start time: 11:50am UTC Event type: Outage

We are currently experiencing issues with our support phone system. During this time, you will not be able to reach us via phones. Please contact us via chats or tickets. We greatly apologise for the inconvenience this may cause.

  • Update @ 12:14pm UTC - The phone system is back online. Once again we apologise for any inconvenience this may have caused.

8th March 2020

No incidents reported