Welcome to the UK2 status page. Here you will find real-time information about the status of our services.
Title: Live chat and phone degraded performance
Date: Friday, 20th March 2020
Start time: 09:00am UTC
Event type: Outage
We are investigating and seeking to resolve an incident is affecting our live chat and phone service.
Customers may be experiencing delays in allocating requests to available agents.
Our Operations team is currently investigating this issue as a priority.
We apologise for the potential impact of this incident on you.
No incidents reported
Title: Hosted email login issues
Date: Wednesday, 18th March 2020, 16:00 UTC
Event type: Minor email outage
We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts.
Update @ 18:43 UTC - The affected node was restored and services are healthy as of now. The process of increasing the system capacity is still work in process and should not impact current operations. We will keep monitoring.
Update @ 23:05 UTC - This issue has been resolved. We apologise for any inconveniences this may have caused.