Previous incidents
Degraded Performance Affecting UK2 CHI Control Panel Redirect Services
Resolved Jul 11, 2026 at 10:20am UTC
The issue affecting the redirect services within the UK2 CHI Control Panel has now been resolved, and all redirect functionality has been fully restored.
Our engineering team has implemented a fix and continues to monitor the service to ensure it remains stable.
We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while we worked to resolve this issue.
1 previous update
Live Chat and Ticketing System
Resolved Jul 10, 2026 at 1:17pm UTC
Our live chat and ticketing system have now been restored and are operating normally.
Thank you for your patience while we resolved the issue. We apologise again for any inconvenience caused, and we appreciate your understanding.
1 previous update
INCIDENT: SSH Access Temporarily Disabled
Updated Jul 10, 2026 at 10:54am UTC
UPDATE: The cPanel shared servers have been patched against this vulnerability and will begin enabling SSH and SFTP access to these servers.
3 previous updates
Degraded Performance on Free Starter Site and Redirect Services
Resolved Jul 5, 2026 at 6:15pm UTC
Resolved:
The issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel has now been resolved. Our engineering team has implemented a fix, and services are operating normally again.
We will continue to monitor the system to ensure stability. Thank you for your patience and understanding while this was being resolved.
1 previous update
Live Chat Availability Issues
Resolved Jun 15, 2026 at 8:49pm UTC
The issue affecting our Live Chat service has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore the service.
1 previous update
Incoming Email Delivery Issues
Resolved May 15, 2026 at 6:31pm UTC
Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally.
1 previous update
Service Disruption Affecting Domain Registrations and Transfers
Resolved May 21, 2026 at 11:58am UTC
Update: This is now resolved, we are seeing domain transfers and registrations progressing normally.
1 previous update
Database Connectivity Issues
Resolved May 8, 2026 at 8:59pm UTC
Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.
1 previous update
Access to chi.uk2.net
Resolved May 7, 2026 at 1:16pm UTC
The issue affecting connectivity via chi.uk2.net has now been fully resolved. All affected services are operating normally.
We apologise for any disruption cause. Thankyou for your patience while this was investigated.
1 previous update
Email - Autoresponder bounce backs
Resolved May 6, 2026 at 1:18pm UTC
We are pleased to confirm that the previous issue has now been resolved.
1 previous update