Previous incidents
StackCP Interface performance issue
Resolved Aug 20, 2026 at 3:58pm UTC
The issues affecting the StackCP interface have now been resolved, and the service is back operating normally.
Our team has investigated the issues and we are satisfied that performance has returned to normal. We will continue to monitor the service closely to ensure stability.
We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.
1 previous update
StackCP Unavailable
Resolved Aug 13, 2026 at 1:12pm UTC
The issue affecting customer access to StackCP has now been resolved.
Customers who were experiencing a Forbidden error should now be able to access StackCP normally. Our team has implemented a fix and continues to monitor the platform to ensure service stability.
We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.
1 previous update
Degraded Performance Affecting UK2 CHI Control Panel Redirect Services
Resolved Jul 11, 2026 at 10:20am UTC
The issue affecting the redirect services within the UK2 CHI Control Panel has now been resolved, and all redirect functionality has been fully restored.
Our engineering team has implemented a fix and continues to monitor the service to ensure it remains stable.
We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while we worked to resolve this issue.
1 previous update
Live Chat and Ticketing System
Resolved Jul 10, 2026 at 1:17pm UTC
Our live chat and ticketing system have now been restored and are operating normally.
Thank you for your patience while we resolved the issue. We apologise again for any inconvenience caused, and we appreciate your understanding.
1 previous update
INCIDENT: SSH Access Temporarily Disabled
Resolved Jul 15, 2026 at 9:35am UTC
UPDATE: The Linux vulnerability has now been fully patched and all SSH and SFTP services have been re-enabled.
4 previous updates
Degraded Performance on Free Starter Site and Redirect Services
Resolved Jul 5, 2026 at 6:15pm UTC
Resolved:
The issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel has now been resolved. Our engineering team has implemented a fix, and services are operating normally again.
We will continue to monitor the system to ensure stability. Thank you for your patience and understanding while this was being resolved.
1 previous update
Live Chat Availability Issues
Resolved Jun 15, 2026 at 8:49pm UTC
The issue affecting our Live Chat service has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore the service.
1 previous update