Previous incidents
Incoming Email Delivery Issues
Resolved May 15, 2026 at 6:31pm UTC
Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally.
1 previous update
Service Disruption Affecting Domain Registrations and Transfers
Resolved May 21, 2026 at 11:58am UTC
Update: This is now resolved, we are seeing domain transfers and registrations progressing normally.
1 previous update
Database Connectivity Issues
Resolved May 8, 2026 at 8:59pm UTC
Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.
1 previous update
Access to chi.uk2.net
Resolved May 7, 2026 at 1:16pm UTC
The issue affecting connectivity via chi.uk2.net has now been fully resolved. All affected services are operating normally.
We apologise for any disruption cause. Thankyou for your patience while this was investigated.
1 previous update
Email - Autoresponder bounce backs
Resolved May 6, 2026 at 1:18pm UTC
We are pleased to confirm that the previous issue has now been resolved.
1 previous update
IMPORTANT: Critical Vulnerability in Linux Kernel
Created Apr 30, 2026 at 6:59am UTC
We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet.
What to expect:
Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations.
Reboots may occur without advance warning to ensure timely remediation and protect customer data.
We expect individual reboots to be short, but some requests in flight may...
IMPORTANT: Critical Vulnerability in cPanel/WHM
Resolved Apr 29, 2026 at 12:52pm UTC
This is has been resolved. Thank you for patience in this matter.
1 previous update
CHI Support Portal Issues
Resolved Apr 7, 2026 at 10:05pm UTC
UPDATE We are now seeing normal function on tickets and are marking this issue as resolved. We do apologise for any inconvenience.
1 previous update
Database Connectivity
Resolved Apr 4, 2026 at 12:16am UTC
Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.
2 previous updates
CHI Ticket Creation
Resolved Apr 2, 2026 at 4:09pm UTC
UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologise for any inconvenience.
1 previous update