Some systems are experiencing issues

About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

20th July 2020

Telephone service degraded performance

We are currently experiencing issues with the telephone service of our Billing team. Our technical teams are currently investigating the issue as a priority. We apologise for any inconvenience you might experience.

Hosted Email Hosted Email Availability

UPDATE:

We continue to work with the technical teams at our 3rd party service provider (Tucows). This issue is currently impacting approximately 15% of our mailbox service users.

Please note: this issue will not result in data loss.

They continue to work on service restoration and are currently estimating this could take up to 2 more business days. Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress.

As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.

A full Root cause analysis will be provided to all affected customers once service has been fully restored.

INCIDENT:

From 02:30 UTC on July 17th 2020, our technical team became aware of a 3rd party issue affecting some of our clients connecting to the email platform via IMAP & POP3.

No data-loss is expected as a result of this issue.

Resolution steps have been ongoing to resolve these issues. However, this has not progressed as quickly as expected. We continue to monitor the situation and will continue to provide regular updates.

As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.

We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!

19th July 2020

No incidents reported

18th July 2020

Web Hosting cpanel46.uk2.net

Update:

We experienced a high load spike on this server. The issue has been resolved and all services are back online.

INCIDENT:

We are currently experiencing issues on this server. Technical teams have been engaged and are investigating as a priority.

17th July 2020

Hosted Email Hosted Email Accessibility

We are aware of issues affecting email functionality where a small subset of users may not be able to log into their accounts. Technical teams have been engaged and are investigating the issue as a priority.

As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.

We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!

16th July 2020

Hosted Email Webmail Attachment Issues

Title: Webmail Attachment Issues
Date: Thursday 16th July, 2020
Start time: 12:05 PM BST
Event type: Outage

We are currently investigating reports of errors when attempting to upload an attachment to an email via webmail. Our senior engineers are working to resolve this as a matter of urgency. Thank you for your patience and understanding.

  • Update @ 14:41 BST - Our engineers were able to resolve the issue causing webmail file upload to fail. Services are fully operational. We apologise for any inconvenience this may have caused.

15th July 2020

No incidents reported

14th July 2020

No incidents reported