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About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

26th July 2020

Hosted Email Hosted Email Availability

The Tucows engineering team have confirmed their mail platform is experiencing high load issues, resulting in some mail delays for customers.

We sincerely apologise for the inconvenience this continues to cause our customers.

We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.

**RESOLVED ** 19:30 UTC: - High load issue is now resolved. All mail services have resumed to normal. We sincerely apologise for any inconvenience caused.

25th July 2020

Hosted Email Hosted Email Availability

We can confirm the Tucows engineering team have now restored all mail services.

We sincerely apologise for the inconvenience this has caused our customers. We remain in close dialogue with Tucows around this incident and next steps.

We will be distributing a full Root cause analysis to all affected customers.

If you have any questions, please contact our support team who are here 24/7 and happy to help.

Hosted Email Availability

The Tucows engineering team have so far restored 91% of the affected mail services. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

24th July 2020

Hosted Email Hosted Email Availability

The Tucows engineering team have so far restored 43% of the affected mail services. We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Hosted Email Availability

The Tucows engineering team have so far restored 35% of the affected mail services.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution and we will continue to keep you updated on progress.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Hosted Email Availability

UPDATE:

The Tucows engineering team have so far restored 25% of the affected mail services.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

We will continue to keep you updated on progress.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Hosted Email Availability

The Tucows engineering team have so far restored 12% of the affected mail services.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

We will continue to keep you updated on progress.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Hosted Email Availability

Tucows' engineering team have recovered the underlying system affecting 15% of users and are currently performing restarts of the customer interfaces for IMAP and SMTP.
We apologise for any inconvenience this may cause.

Hosted Email Availability

We are aware of issues affecting email functionality. We continue to work with Tucows' engineering team to restore this service.

This issue is not affecting all customers and is currently impacting approximately 15% of our mailbox users. We apologise for any inconvenience this may cause.

Hosted Email Hosted Email Availability

We are aware of issues affecting email functionality. We are working with our 3rd party email service provider (Tucows) to resolve the issue. We apologise for any inconvenience this may cause.

23rd July 2020

Hosted Email Hosted Email Availability

We can confirm the Tucows engineering team have now restored all mail services.

We sincerely apologise for the inconvenience this has caused our customers. We remain in close dialogue with Tucows around this incident and next steps.

We will be distributing a full Root cause analysis to all affected customers.

If you have any questions, please contact our support team who are here 24/7 and happy to help.

Hosted Email Hosted Email Availability

The Tucows engineering team have continued to make good progress this morning with 80% of mail services now back online. Services are being restored by domain name in alphabetical order.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Availability

The Tucows engineering team have made good progress overnight with over half of the mail services now back online. Services are being restored by domain name in alphabetical order. Tucows estimate all mail services will be restored by lunchtime.

We sincerely apologise for the inconvenience this continues to cause our customers. We remain in close dialogue with Tucows and continue to press them for urgent resolution.

We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

22nd July 2020

Hosted Email Hosted Email Availability

The Tucows engineering team have finished recovery of the platform and will now start to restore mail services. They have estimated that all mail services should be back online tomorrow morning.

We sincerely apologise for the inconvenience this is causing our customers. We remain in close dialogue with Tucows and continue to press them for an urgent resolution.

We will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Hosted Email Availability

The Tucows engineering team are completing final data integrity checks. Once that has been completed they will start work to restore mail services. We will notify our customers when that starts and give an indication of when mail services should be back online.

Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

21st July 2020

Hosted Email Hosted Email Availability

The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this process. Upon completion, they will begin the final steps to bring the mail services back online.

Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Hosted Email Availability

We continue to work with Tucows following their service failure on Friday 17th July. This issue is not affecting all customers and is currently impacting approximately 15% of our mailbox service users.

Please note: this issue will not result in data loss.

The service interruption was due to shared storage metadata corruption limited to customers that operate on the new shared storage infrastructure.

The Tucows engineering team have been performing multiple recovery and repair steps. They are in the final phase of this and when this completes successfully, they will begin the final steps to bring mail services back online.

We will receive an update from them at 6 PM UTC, after which we will post an update here.

Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress. A full Root cause analysis will be provided to all affected customers once service has been fully restored.

As a workaround, clients are still able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

Hosted Email Hosted Email Availability

INCIDENT UPDATE

We continue to work with Tucows following their service failure on Friday 17th July. This issue is not affecting all customers and is currently impacting approximately 15% of our mailbox service users.

Please note: this issue will not result in data loss.

We will receive an update from them at 3PM UTC, after which we will post an update here.

Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress.

As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc.) but, you will not be able to send/receive from your client at this time.

A full Root cause analysis will be provided to all affected customers once service has been fully restored.

20th July 2020

Telephone service degraded performance

We are currently experiencing issues with the telephone service of our Billing team. Our technical teams are currently investigating the issue as a priority. We apologise for any inconvenience you might experience.

Hosted Email Hosted Email Availability

UPDATE:

We continue to work with the technical teams at our 3rd party service provider (Tucows). This issue is currently impacting approximately 15% of our mailbox service users.

Please note: this issue will not result in data loss.

They continue to work on service restoration and are currently estimating this could take up to 2 more business days. Again, we apologise for the inconvenience this is causing our customers. This is being worked on as an absolute priority and we will continue to keep you updated on progress.

As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.

A full Root cause analysis will be provided to all affected customers once service has been fully restored.

INCIDENT:

From 02:30 UTC on July 17th 2020, our technical team became aware of a 3rd party issue affecting some of our clients connecting to the email platform via IMAP & POP3.

No data-loss is expected as a result of this issue.

Resolution steps have been ongoing to resolve these issues. However, this has not progressed as quickly as expected. We continue to monitor the situation and will continue to provide regular updates.

As a workaround, clients are able to send and receive emails from their account(s) via webmail. Please use the following link for the knowledge article explaining how to do this.

https://www.uk2.net/knowledgebase/display/UK2/How+To+Log+Into+Webmail

Unfortunately, access to your old emails is only possible if you have previously configured and accessed your emails via any mail client (such as Outlook, Mail, Thunderbird, etc). but, you will not be able to send/receive from your client at this time.

We apologise for the inconvenience caused by this issue. If you have any other questions, please let us know and we will be happy to help!