All systems are operational

About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

5th September 2020

Hosted Email Hostedemail Maintenance Scheduled for Sep 5, 04:00 - 07:00 UTC

The engineering team will be performing a code deployment to address issues where Email Quotas are not updating to their accurate amount.

Client Impact: IMAP and POP users will experience service interruption for a short duration during the maintenance. Users will be able to send and receive emails during the maintenance period.

UPDATE: The scheduled maintenance has been completed.

4th September 2020

cpanel6.uk2.net

We are aware that there are issues affecting this server. We are working to get them resolved.

UPDATE @ Fri Sep 4 13:33:59 BST 2020: The server became unresponsive and has been rebooted to restore service. It is currently running a file system integrity check and will be online shortly.

UPDATE @ Fri Sep 4 13:40:08 BST 2020: The server is online and available for use.

3rd September 2020

No incidents reported

2nd September 2020

Web Hosting Emergency Maintenance Notification

Please be advised that the following emergency maintenance has been arranged. Please read the below carefully as further action may be required by you.

Planned start time: 02:00 (UTC) - 03/09/20 Expected end time: 04:00 (UTC) - 03/09/20

Impact: Interruption of public internet service, up to 5 minutes during the mentioned time interval.

Web Hosting cpanel7 cpanel8 planned maintenance

Title: DC5 Planned Maintenance
Date: September 3, 2020
Start time: 00:34 BST
End time: 8:44 BST
Duration: 5-6 hours
Event type: Planned Maintenance

We are performing planned maintenance on these servers.

If you have any questions or concerns, please contact our support team.

UPDATE @ Thu Sep 3 08:44:43 BST 2020: The maintenance has been successfully completed.

1st September 2020

Web Hosting cpanel5 and cpanel6 planned maintenance

Title: DC5 Planned Maintenance
Date: Wed Sep 2 00:24:03 BST 2020
Start time: 00:24 BST
End time: 08:36 BST
Duration: 5-6 hours
Event type: Planned Maintenance

We are performing planned maintenance on these servers.

If you have any questions or concerns, please contact our support team.

UPDATE @ Wed Sep 2 08:36:45 BST 2020: The maintenance has been successfully completed.

Hosted Email Webmail login issue

RESOLVED: The Tucows engineering team have resolved the issue. One of the IMAP nodes experienced high loads which caused the issue.

Full functionality has been restored to the mail service and we continue to monitor the situation.

Thank you for your patience during the incident.

Hosted Email Webmail login issue

We have been informed that the Tucows engineering team is investigating reports of intermittent issues with the mail service resulting in some login issues for customers.

We sincerely apologise for the inconvenience this continues to cause our customers.

We remain in close dialogue with Tucows and we will continue to keep you updated on our progress.

31st August 2020

Web Hosting cpanel4.uk2.net Planned Maintenance

Title: Planned Server Maintenance - cpanel4.uk2.net
Date: September 1, 2020
Start time: 02:35 AM BST
End time: TBD
Duration: 5-6 hours
Event type: Planned Maintenance

To provide you with the most reliable and robust hosting environment available, we are performing a planned maintenance to upgrade the operating system on the this server.

If you have any questions or concerns, please contact our support team.

UPDATE @ Tue Sep 1 08:10:19 BST 2020: The maintenance is still ongoing. We have experienced an unexpected delay and had to extend the maintenance window until 9AM BST.

UPDATE @ Tue Sep 1 09:49:27 BST 2020: The maintenance has been successfully completed.

Web Hosting cpanel2.uk2.net Planned Maintenance

Title: Planned Server Maintenance - cpanel2.uk2.net
Date: August 31, 2020
Start time: 6:18 AM BST
End time: 8:21 AM BST
Duration: 2h
Event type: Planned Maintenance

To provide you with the most reliable and robust hosting environment available, we are performing a planned maintenance to upgrade the operating system on the this server.

If you have any questions or concerns, please contact our support team.

UPDATE @ Mon Aug 31 08:07:19 BST 2020: We have experienced an unexpected issue and had to cancel this maintenance, it will be rescheduled to a later date. The server is being rebooted to restore service. It is currently running a file system integrity check and will be available shortly.

UPDATE @ Mon Aug 31 08:51:20 BST 2020: The server is online and available for use once again.

30th August 2020

Live Chat Live Chat and Phone service

We continue to investigate an issue affecting our live chat and telephone services.

You can still contact Support via ticket if you have any query.

We apologise for the inconvenience you might experience

UPDATE: All affected services are now online

Live Chat Live Chat Services

We continue to investigate an issue affecting our live chat services. Customers may be experiencing delays in allocating requests to available agents.

We apologise for the inconvenience you might experience.

Live Chat Live Chat Service

We are investigating an issue affecting our live chat services. Customers may be experiencing delays in allocating requests to available agents.

We apologise for the inconvenience you might experience.

29th August 2020

Web Hosting Cpanel33

We are currently investigating the outages for the cpanel33.uk2.net server.

Our technicians are currently working on resolving this issue