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About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Scheduled Maintenance
Changing VLANs for storage subnets

Date: 29 June 2022
Start time: 17:00 UTC
End time: 18:00 UTC
Duration: 1 hour

To provide you with the most reliable and robust hosting environment available, our Networks and Hosting Infrastructure teams will be making a change to the storage subnets and new storage will be attached to the LON-A cloud in our London data center on the following: iSCSI-A. There is no interruption expected, this is purely informational.

Changing VLANs for storage subnets

Date: 30 June 2022
Start time: 17:00 UTC
End time: 18:00 UTC
Duration: 1 hour

To provide you with the most reliable and robust hosting environment available, our Networks and Hosting Infrastructure teams will be making a change to the storage subnets and new storage will be attached to the LON-A cloud in our London data center on the following: iSCSI-B. There is no interruption expected, this is purely informational.

Past Incidents

15th January 2022

Domain Registration System Maintenance, scheduled 5 months ago

Title: Domain Registration System Maintenance
Start time: Saturday 15th January 2022 14:00 GMT
End time: Sunday 16th January 2022 02:00 GMT

Please be advised we are currently performing maintenance on our platform. During this entire maintenance period, you will not be able to submit domain registration, transfer, renewal, or contact update requests.

We apologise for any inconvenience this may cause. Thank you for your patience and understanding

14th January 2022

Hosted Email Maintenance, scheduled 5 months ago

Title Hosted Email Maintenance
Date Friday 14 January 2022
Start time 23:00 GMT End time 03:00 GMT

We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.

Hosted Email Hosted Email Account Management

Title Hosted Email Account Management
Date Friday 14 Jan 2021 Start time 13:33 GMT

Some customers may be experiencing errors when managing their email accounts on our Hosted Email (ChiMail) platform. Technical teams are currently investigating as a priority. Further updates will be posted when available. We apologise for any inconvenience this may cause.

13th January 2022

Hosted Email Maintenance, scheduled 5 months ago

Title Hosted Email Maintenance
Date Thursday 13 January 2022
Start time 23:00 GMT End time 03:00 GMT

We will be undergoing planned maintenance throughout January and early February to migrate our email platform to new infrastructure, the maintenance will be taking place between 11 PM and 3 AM UTC daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption. If you experience any disruption to your service, please contact our Support team who are available 24/7 via Live Chat.

12th January 2022

Ticketing System Planned Maintenance, scheduled 5 months ago

Title Ticketing System Planned Maintenance
Date Wednesday 12 January 2022
Start time 07:00 GMT
End time 10:00 GMT

Please be advised we are currently performing maintenance on our ticketing platform which may cause a delay in our ability to reply to your request.

Our support teams are available 24/7 via our Live Chat service which will be unaffected during this maintenance window.

Thank you for your patience and understanding

11th January 2022

No incidents reported

10th January 2022

No incidents reported

9th January 2022

No incidents reported