Title Hosted Email - SMTP Authentication Failure
Date 18/10/2021
Start time 15:10 BST
We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.
UPDATE 16:40 BST Our engineering team has identified the cause to be due to a hardware issue and working to resolve the issue as soon as possible.
UPDATE 18:30 BST Engineering team have completed the syncing operation and are now moving over resources onto the relevant hardware.
UPDATE - 19:04 BST: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further ( SMTP Authentication Failure 'Sending') issues.