19th October 2021

Hosted Email - "SMTP Error (454)" Authentication failed"

Title Hosted Email - "SMTP Error (454)" Authentication failed"

Date 19/10/2021

Start time 19:40 BST

We are currently experiencing an incident that is impacting our Hosted Email ( SMTP Authentication Failure 'Sending'). Our Technical teams have been engaged and are investigating as a priority.

UPDATE - 19:52 BST: ** ** RESOLVED Our engineers have completed the investigation and all mail services are resumed to fully operational with no further "SMTP Error (454)" Authentication failed"