Title Live chat / Ticketing update - Email Migrations
Date 11th April 2024
We are currently receiving a large influx in customer contacts due to the ongoing migration to the new platform. As a result of this, you may experience longer wait times for responses via our live chat or ticketing system. We can only apologise for this delay, and we are working diligently to respond to all customers as soon as possible. We really appreciate your patience at this time.
Below are some FAQs that may help to address your issue;
How long will the migration take? We cannot give a specific timeframe for the migration, it is all dependent on a number of factors.
How do we know when the migration is complete? You will receive a notification when the migration has successfully completed. You will also receive a notification if it fails.
Why is my email not working after starting the migration? If the express migration was used, we will set a random password for the email account. This can be reset within your CHI account after the migration is completed.
If the above doesn't help to answer your question(s), please feel free to contact our support team by raising a ticket within your account: https://chi.uk2.net/support/new