Maintenance

This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you.

When:
Start Time: Tuesday, 10th February 2026 – 23:00 GMT (11:00 PM UK Time)
End Time: Wednesday, 11th February 2026 – 05:00 GMT (05:00 AM UK Time)

What's Happening:
We will be performing scheduled emergency maintenance to replace equiptment that distribute power to racks at our London data centre.

Why This Matters:
The existing equipment has a...

This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you.

When:
Start Time: Tuesday, 3rd March 2026 – 09:00 UTC
End Time: Tuesday, 3rd March 2026 – 16:00 UTC

What's Happening:
As part of our ongoing commitment to delivering a resilient and secure infrastructure for our customers, we will be performing essential power maintenance.

Impact & Expectations:
Users may face slight performance degr...

Date: March 5, 2026
Maintenance Window: 07:00 AM – 08:00 AM GMT
Expected Impact: Minimal, brief interruptions possible

Overview
We will be performing routine DNS updates across our platform. This work is part of ongoing improvements to maintain stability and ensure continued service reliability of CHI and UK2.net.

Potential Impact
While we do not expect any issues, there is a small possibility of a brief service disruption affecting:

CHI
UK2.net

Any interruptio...

We will be performing planned maintenance to migrate some internal systems during this window.

During this period:

Live Chat may be unavailable at times while work is in progress.
Support tickets can still be raised as normal, and all submissions will be received successfully.
Response times may be slower than usual until maintenance is complete.

We appreciate your patience and understanding while we carry out these essential upgrades.

If you need assistance, please continue t...

We will be performing planned maintenance to migrate some internal systems during this window.

During this period:

Live Chat and Ticket creation maybe temporarily unavailable.
Response times may be slower than usual until maintenance is complete.

We appreciate your patience and understanding while we carry out these essential upgrades.

We are currently performing a planned migration of our live chat system. During this process, some customers may receive an automated email notification indicating that a support ticket has been created.

Please note: these ticket creation emails can be safely ignored. They are a temporary side‑effect of the migration and do not require any action from you.

Our team is monitoring the transition closely to ensure minimal disruption, and all live chat functionality will remain availabl...