Past Incidents

Date: Wednesday, 10 Jan 2018
Start time: 8:00 PM BST
End time: 8:45 PM BST
Duration: 45 minutes
Event type: "Emergency Maintenance"

To provide you with the most reliable and robust hosting environment available, we will be rebooting our website builder servers to apply security patches. This emergency maintenance will impact website builder services for 10-15 minutes while the servers are being rebooted.

Update Wed 10 Jan 20:47:22 GMT 2018 - We are still working on this system. Update Wed 10 Jan 21:41:22 GMT 2018 - All systems are up and available for use.

If you have any questions or concerns, please contact our support team.

We are currently experiencing an unexpected issue with our email cluster causing intermittent connectivity issues to the mail servers. Our engineers are currently investigating this issue.

• Update: @ Wed Jan 10 12:00:01 GMT 2018 We are currently investigating login failure errors for users on cluster A. Mail is still being sent and received from the mail system but users are unable to login to check their email.
• Update: @ Wed Jan 10 13:13:42 GMT 2018 The operations team has resolved the webmail outage. At this time all services are back online and we do not anticipate any further issues but will continue to monitor services closely.

The server is unreachable and we are checking it.

• Update Tue Jan 9 07:46:30 GMT 2018: The server came back upon a reboot.