Past Incidents

Please be advised that the following emergency maintenance has been arranged. Please read the below carefully as further action may be required by you.

Planned start time: 02:00 (UTC) - 08/09/20

Expected end time: 04:00 (UTC) - 08/09/20

Impact: Interruption of public internet service, up to 1 minute during the mentioned time interval.

Update @ 02:34 (UTC) - The scheduled maintenance has been completed successfully.

We are aware that there are issues affecting this server. We are working to get them resolved.

UPDATE @ Sat Sep 5 20:54:16 BST 2020: The server became unresponsive due to high load and has been rebooted to restore service.

The engineering team will be performing a code deployment to address issues where Email Quotas are not updating to their accurate amount.

Client Impact: IMAP and POP users will experience service interruption for a short duration during the maintenance. Users will be able to send and receive emails during the maintenance period.

UPDATE: The scheduled maintenance has been completed.

We are aware that there are issues affecting this server. We are working to get them resolved.

UPDATE @ Fri Sep 4 13:33:59 BST 2020: The server became unresponsive and has been rebooted to restore service. It is currently running a file system integrity check and will be online shortly.

UPDATE @ Fri Sep 4 13:40:08 BST 2020: The server is online and available for use.

Please be advised that the following emergency maintenance has been arranged. Please read the below carefully as further action may be required by you.

Planned start time: 02:00 (UTC) - 03/09/20 Expected end time: 04:00 (UTC) - 03/09/20

Impact: Interruption of public internet service, up to 5 minutes during the mentioned time interval.

Title: DC5 Planned Maintenance
Date: September 3, 2020
Start time: 00:34 BST
End time: 8:44 BST
Duration: 5-6 hours
Event type: Planned Maintenance

We are performing planned maintenance on these servers.

If you have any questions or concerns, please contact our support team.

UPDATE @ Thu Sep 3 08:44:43 BST 2020: The maintenance has been successfully completed.

Title: DC5 Planned Maintenance
Date: Wed Sep 2 00:24:03 BST 2020
Start time: 00:24 BST
End time: 08:36 BST
Duration: 5-6 hours
Event type: Planned Maintenance

We are performing planned maintenance on these servers.

If you have any questions or concerns, please contact our support team.

UPDATE @ Wed Sep 2 08:36:45 BST 2020: The maintenance has been successfully completed.