Past Incidents

Date: 22 June 2021
Start time: 3pm BST
End time: 4pm BST
Duration: 1 hour

To provide you with the most reliable and robust hosting environment available we will be performing final steps to migrate from our old EOL Sitebuilder servers to newer supported versions.

These tasks will have a minimal client impact.

Sitebuilder clients will not be able to write/change website content during this time until the migration is complete, sites will be read-only. There will be a short minute or so where when, reconfigured the basekit load balancers to point to the new servers, that could look like services are down.

If you have any questions or concerns, please contact our support team.

Investigating - We are currently experiencing inbound mail delays. Our engineering team is investigating the issue.

We will provide an update once we have additional information.

UPDATE ** RESOLVED** Our engineers have completed the investigation and all mail services are resumed to fully operational. Thankyou for you patience regarding during this issue.

Title Hosted Email Delays (receiving)

Date 04/06/2021

Start time 17:34 UTC

We are experiencing email delays. We will provide an update shortly with additional information.

UPDATE - 20:27 BST: The deployed team has identified the issues causing delays and are taking measures to resolve the said delays and deferrals. Deferrals and delays are still expected.

UPDATE - 22:15 BST: The mail admin team continues working to resolve the problems in our hosted email service.

UPDATE - 10:29 BST: This issue has been resolved as we are no longer seeing issues with new inbound emails.