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Previous incidents

Feb 12, 2026

Ticket & Chat System Unavailable

Resolved Feb 12 at 11:04am GMT

We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat.

This is being actively investigated and we are working to restore full functionality as quickly as possible.

UPDATE We are monitoring normal function on our ticketing system. Chats are continuing to be investigated.

UPDATE We are now seeing normal functi...
Feb 11, 2026

London DC Power Maintenance

Maintenance

Resolved Feb 10 at 11:00pm GMT

This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you.

When:
Start Time: Tuesday, 10th February 2026 – 23:00 GMT (11:00 PM UK Time)
End Time: Wednesday, 11th February 2026 – 05:00 GMT (05:00 AM UK Time)

What's Happening:
We will be performing scheduled emergency maintenance to replace equiptment that distribute power to racks at our London data centre.

Why This Matters:
The existing equipment has a...
Previous updates