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About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

11th February 2021

Planned Maintenance - UK2 Knowledgebase, scheduled 3 weeks ago

Title: UK2 Knowledgebase Upgrade
Start time: Thursday, 11th February, 2021 at 23:00 UTC
End time: Friday, 12th February, 2021 at 07:00 UTC
Duration: 8 hours
Event type: Planned Maintenance

As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.

If you have any questions or concerns, please contact our support team.

10th February 2021

Planned Maintenance - UK2 Knowledgebase, scheduled 3 weeks ago

Title: UK2 Knowledgebase Upgrade
Start time: Wednesday, 10th February, 2021 at 23:00 UTC
End time: Thursday, 11th February, 2021 at 07:00 UTC
Duration: 8 hours
Event type: Planned Maintenance

As a part of our upgrade schedule, we will be upgrading our knowledgebase software. During this time, the knowledgebase will be inaccessible. It is expected there will be around 2 hours of downtime during this window. The upgrade process will take up to 7-8 to fully complete.

If you have any questions or concerns, please contact our support team.

UPDATE @06:07 GMT: Our teams have completed this maintenance successfully.

Scheduled Maintenance - atl-cpanel1.uk2.net & lon-cpanel2.uk2.net, scheduled 3 weeks ago

Start time: 10th February 2021 00:00 GMT
End time: 10th February 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
atl-cpanel1.uk2.net
lon-cpanel2.uk2.net

This maintenance window will start on February 10th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 05:04 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.

9th February 2021

No incidents reported

8th February 2021

No incidents reported

7th February 2021

No incidents reported

6th February 2021

CHI Control Panel Auto-generated emails from UK2

Auto-generated emails from UK2 are currently unavailable.

During this time, emails from UK2, such as password reset links, will not be delivered.

Should you require any immediate assistance, please contact our live support team via chat or submit a ticket.

UPDATE @14:59 GMT: Auto-generated emails from UK2 is now available

Live Chat Live chat unavailable

Title: Live chat unavailable

Our live chat support facility is currently unavailable.

Should you require any assistance, please raise a ticket via our support page at https://www.uk2.net/support/

UPDATE @10:42 GMT: Our live chat service is now available

5th February 2021

No incidents reported