Past Incidents

Start time: 1st February 2021 00:00 GMT
End time: 1st February 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
cpanel2.uk2.net
cpanel3.uk2.net

This maintenance window will start on February 1st, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 07:02 GMT - Our teams have completed this maintenance successfully, and all services on these servers are back online.

Start time: 28th January 2021 00:00 GMT
End time: 28th January 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

lon-aether.safeukdns.net

This maintenance window will start on January 28th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:48 GMT - Our teams have completed this maintenance successfully.

Title: False alert on hosted email

We are currently investigating emails being sent in error to users by our mail service

There is no percentage specified in these notifications, and they have no impact on the use of the mailboxes, sending, and receiving. You can disregard the emails and continue to use your account as normal.

UPDATE @ 11:15 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.

UPDATE @ 14:20 GMT We are continuing to investigate the issue and will post updates as they become available.

UPDATE @ 17:50 GMT We are continuing to investigate this issue but can confirm this isn't impacting mail service. We will post updates as they are available.

UPDATE @ 20:05 GMT Our engineers have implemented a fix to resolve the issue with the email notifications, users should no longer expect to receive quota notification.

We apologise for the inconvenience this has caused.

Start time: 27th January 2021 00:00 GMT
End time: 27th January 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

lon-cpanel5.uk2.net
lon-cpanel6.uk2.net

This maintenance window will start on January 27th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:07 GMT - Our teams have completed this maintenance successfully.

Start time: 26th January 2021 00:00 GMT
End time: 26th January 2021 07:00 GMT
Duration: 6 - 7 hours
Event Type: Scheduled Maintenance - lon-cpanel3.uk2.net & lon-cpanel4.uk2.net

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:
lon-cpanel3.uk2.net
lon-cpanel4.uk2.net

This maintenance window will start on January 26th, 2021 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 6-7 to fully complete.

UPDATE @ 06:50 GMT - Our teams have completed this maintenance successfully.