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About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

15th April 2024

No incidents reported

14th April 2024

No incidents reported

13th April 2024

No incidents reported

12th April 2024

Hosted Email Ticketing/Customer contact

Title Live chat / Ticketing update - Email Migrations Date 12th April 2024

The email migrations towards our new and improved platform are still ongoing. Due to this, we are receiving a larger than usual volume of contacts through our live chat and ticketing system. As a result of this, you may experience longer than expected wait times for responses to your raised requests, we endeavour to respond to all queries within 48 hours. We can only apologise for this any inconvenience that this may cause and we really appreciate your patience at this time.

Below are some FAQs that may help to address your issue;

How long will the migration take? We cannot give a specific timeframe for the migration, it is all dependent on a number of factors.

How do we know when the migration is complete? You will receive a notification when the migration has successfully completed. You will also receive a notification if it fails.

Why is my email not working after starting the migration? If the express migration was used, we will set a random password for the email account. This can be reset within your CHI account after the migration is completed.

If the above doesn't help to answer your question(s), please feel free to contact our support team by raising a ticket within your account and we will get back to you as soon as possible: https://chi.uk2.net/support/new

11th April 2024

Hosted Email Ticketing/Customer contact

Title Live chat / Ticketing update - Email Migrations Date 11th April 2024

We are currently receiving a large influx in customer contacts due to the ongoing migration to the new platform. As a result of this, you may experience longer wait times for responses via our live chat or ticketing system. We can only apologise for this delay, and we are working diligently to respond to all customers as soon as possible. We really appreciate your patience at this time.

Below are some FAQs that may help to address your issue;

How long will the migration take? We cannot give a specific timeframe for the migration, it is all dependent on a number of factors.

How do we know when the migration is complete? You will receive a notification when the migration has successfully completed. You will also receive a notification if it fails.

Why is my email not working after starting the migration? If the express migration was used, we will set a random password for the email account. This can be reset within your CHI account after the migration is completed.

If the above doesn't help to answer your question(s), please feel free to contact our support team by raising a ticket within your account: https://chi.uk2.net/support/new

10th April 2024

No incidents reported

9th April 2024

Dedicated Servers/VPS VPS LON-Q Cloud Unavailable

Title VPS LON-Q Cloud Unavailable
Date Tuesday 9th April 2024
Start time 11:40 UTC

We are currently experiencing an incident that is impacting our VPS LON-Q Cloud Unavailable in London - Q location. Our Technical teams have been engaged and are investigating as a priority.

UPDATE @ 15:15 UTC This issue is now resolved. We do apologise for the inconvenience this has caused.