All systems are operational

About This Site

Welcome to the UK2 status page. Here you will find real-time information about the status of our services.

Past Incidents

2nd February 2020

No incidents reported

1st February 2020

No incidents reported

31st January 2020

Phone System Live chat and Phone support outage

Title: Performance issues with Live Chat and Phones Date: Friday 31st January 2020 Event type: Outage

We are investigating and seeking to resolve an incident which is affecting our live chat and contact phone service. We apologise for the potential impact of this incident on you.

Hosted Email Incident - Webmail/email client login

Title: Incident - Webmail/email client login Date: Friday, Jan 31st, 06:54 GMT

We are investigating an issue preventing some users on our hosted email from accessing their email via Webmail or client programs. We currently see this is affecting a small group of accounts. Our operations team has been engaged, and we apologise for any inconvenience this may cause.

We will provide an update once we have additional information.

If you have any questions or concerns, please contact our support team.

  • Update @ 09:03 GMT - This issue has been identified, and a fix has been implemented. We are currently monitoring to see if there are any accounts still experiencing this.

  • Update @ 10:08 GMT - We have continued monitoring this but have found no accounts with this login issue. This issue is resolved.

30th January 2020

Phone System Support Phone and Live Chat Service

We are investigating and seeking to resolve an incident which is affecting our Support Phone and Live Chat service. We apologise for the potential impact of this incident on you.

  • Update @ 11:56 AM GMT -We have full confirmation that the incident is now resolved and normal service has resumed.

29th January 2020

Performance issues with Live Chat

Title: Performance issues with Live Chat Date: Wednesday 29th January 2020 Event type: Outage

We are investigating and seeking to resolve an incident which is affecting our live chat service. We apologise for the potential impact of this incident on you.

  • Update @ 07:49 AM GMT - Our team has applied a fix and our monitoring indicates that services have improved. We will continue to monitor services and will update you once the incident has been confirmed as resolved.
  • Update @ 11:56 AM GMT - We have full confirmation that the incident is now resolved and normal service has resumed.

28th January 2020

No incidents reported

27th January 2020

No incidents reported

21st January 2020

Emergency Maintenance, scheduled 4 weeks ago

Hello, We are currently having issues taking live chats. We are currently investigating the issue. We apologize for the inconvenience.

  • Update Tuesday 28/01/2020 21:16 GMT: The issue is now resolved, we apologise for any inconveniences this may have caused.

If you have any questions or concerns, please contact our support team.