Previous incidents

UPDATE: The intermittent connectivity issues affecting Webmail have now been resolved. Webmail services are operating normally.

The issue affecting our Live Chat and support ticketing services has now been resolved.

Customers should once again be able to contact our support teams via Live Chat and submit or update support tickets as normal. We will continue to monitor the services closely to ensure stability.

We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.

The issue affecting a third-party payment provider has now been resolved.

Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal.

We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

The issues affecting the StackCP interface have now been resolved, and the service is back operating normally.

Our team has investigated the issues and we are satisfied that performance has returned to normal. We will continue to monitor the service closely to ensure stability.

We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.

The issue affecting customer access to StackCP has now been resolved.

Customers who were experiencing a Forbidden error should now be able to access StackCP normally. Our team has implemented a fix and continues to monitor the platform to ensure service stability.

We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.