Past Incidents

In order to provide the best possible services to our customers, we will be conducting a cloud software upgrade in several of our SSD-VPS/Cloud Hypervisors between Tuesday, February 19th and Wednesday, February 27th.

Date
Clouds Effected (Time format 24h):

Tue 19.02.2019
Sao Paulo-A, Start 7:00 UTC / 4:00 BRT Tokyo-A, Start 12:00 UTC / 21:00 JST

Wed 20.02.2019 Chicago-F, Start 9:00 UTC / 3:00 CST Singapore-A, Start 13:00 UTC / 21:00 SGT

Thue 21.02.2019 Amsterdam-A, Start 22:00 UTC / 23:00 ECT

Fri 22.02.2019 UK2-B, Start 2:00 UTC Frankfurt-A, Start 22:00 UTC / 23:00 ECT

Sat 23.02.2019 Paris-A, Start 2:00 UTC / 3:00 ECT

Wed 27.02.2019 London-I, Start 22:00 UTC

Impact:

During the specified time frames power actions and backup restores will be disabled for that zone.

Downtime for each VPS: 20 to 60 minutes.

Once maintenance is complete, we’ll re-enable each VPS and restore power actions and backup restore processes. We apologize for any inconvenience this maintenance may cause.
If you have any questions or concerns, please contact support@VPS.NET and we will be happy to assist.

Server reboot Fri Feb 15 2019 22:00 GMT
22:30 GMT Emergency Server Reboot

If you have any questions or concerns, please contact our support team.

Update @ Fri Feb 15 22:37:22 GMT - The reboot is taking longer than expected. We provide an update as soon as we have more details or it is back online. Update @ Fri Feb 15 23:08:39 GMT - While rebooting this server a file system integrity check was initiated. Currently it is 65% complete.

Update @ Fri Feb 16 00:23 GMT - The server is back online.

Date: February 13th, 2019 from 2 PM to 11 PM UTC time

Start time: 2:00 PM UTC

End time: 11:00 PM UTC

Duration: 9 hours

Event type: System Upgrade

During the maintenance window, the virtual server section of our control panel will be taken offline which will affect our client's ability to manage their services within our control panel. Please note that this will only affect control panel functionality and your virtual server (VM) will be unaffected during the maintenance period.

If you have any questions or concerns, please contact our support team.

UPDATE @ 11:33 PM UTC - To ensure a smooth transition we are continuing to test the upgrade. We will keep the status post updated as additional information becomes available.

UPDATE Feb 14 1:53 AM UTC - Maintenance has been completed successfully. We are working through two minor issues and expect to have both issues addressed shortly. If you have any questions or need anything please don't hesitate to contact us.