Past Incidents

Title: Hosted email login issues Date: Monday, 2nd March 2020, 14:30 UTC Event type: Minor email outage

We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts. We apologise for any inconveniences this may cause.

• Update @ 15:50 Our operations team are working on implementing a permanent fix. We will continue to provide updates as we work through this issue.

• Update @ 17:22 A subset of users who try to connect to one of our IMAP nodes are not able to login to the webmail. This is due to the high load on the node. Operation team has been engaged and working on resolving the issue

If you have any questions or concerns, please contact our support team.

Title: Hosted email login issues Date: Sunday, 1st March 2020
Event type: Minor email outage

We are currently investigating reports of not being able to access webmail, or email via mail clients, which is currently affecting a small subset of our hosted email accounts. Our operations team is working through this now.

• Update @ 17:25 - The issue was identified and a fix has been implemented. All mailboxes can be accessed in webmail normally now. We will continue to monitor this to make sure service runs smoothly. If you have any questions or concerns, please contact our support team.

Next Update: 06:00 GMT Title: CHI Control Panel Date: 29/02/2020 Start time: Time 05:30 GMT
End time: 06:00 Duration: 30 mins Event type: Outage

UK2.NET CHI website is currently inaccessible and we are looking to resolving this as soon as possible.

Thank you for your patience, please check this status page for any further updates.

• Update @ 06:00 GMT - UK2 CHI is now fully operational. We apologise for any inconveniences this may have caused.

The server "Cpanel48" has just experienced a panic once again. Our team are aware of this issue and working on it to fix it as soon as possible.

• Update: Our Technicians have resolved the cpanel48 connection. Sorry for the inconvenience this could have caused.

We are currently having some issues with cpanel48 which may cause some connections to fail.

Our technicians are currently working on resolving this issue though we expect the impact on customers to be very minimal.

• UPDATE Our Technicians have resolved the cpanel48 connection. Sorry for the inconvenience this could have caused.

• UPDATE: 27/02/2020 @ 17:01 - We are currently having some issues with cpanel48 once again today which may cause some connections to fail. Our technicians are currently working on resolving this issue as soon as possible.

• UPDATE Our Technicians have resolved the cpanel48 connection. Sorry for the inconvenience this could have caused.