Past Incidents

This is a message to advise the following maintenance has been arranged. Please read the below carefully as further action may be required by you.

Planned start time: 04:00 (UTC) - 14/12/20
Expected end time: 06:00 (UTC) - 14/12/20

Scope: Network update

Affect to clients: Downtime expected in parts of our London DC network.

• UPDATE @ 05:09 am GMT - The window for the network maintenance is being extended. The new end time is 09:00 am GMT. We apologise for any inconveniences this may cause you.
• UPDATE @ 10:00 am GMT - Some customers may continue to experience intermittent issues while our network team work to complete this maintenance. Please contact our support team if you continue to experience issues - thank you for your patience and our apologies for any inconvenience caused.
• UPDATE @ 12:30 pm GMT -Normal service is restored, if continuing to see an issues please contact our support team. Thank you for your patience and understanding.

We are aware of the problem cpanel17.uk2.net server, currently accessing and managing customer websites. Our engineers are investigating the issue as a priority.

cpanel17.uk2.net is now fully operational again.

Thankyou for you patience during this partial outtage

We are aware of the problem cpanel17.uk2.net server, currently accessing and managing customer websites. Our engineers are investigating the issue as a priority.

UPDATE:

cpanel17.uk2.net is now fully operational again.

Thankyou for you patience during this partial outtage

We are aware of the problem Chronos.safeukdns.net, currently accessing and managing customer websites. Our engineers are investigating the issue as a priority.

UPDATE

The issue with chronos.safeukdns.net server has been resolved and all services restored.

Date: 9th December 2020
Start time: 12 am GMT
End time: 7 am GMT
Duration: 5-7 hours
Event Type: Scheduled Maintenance

To provide you with the most reliable and robust hosting environment available, we will be upgrading the operating system on the following servers:

cpanel50.uk2.net
cpanel51.uk2.net

This maintenance window will start on 9th December 2020 between the hours of 12 am - 7 am GMT. It is expected there will be around 2-3 hour hours of downtime during this window. The upgrade process will take up to 5-7 hours to fully complete.

If you have any questions or concerns, please contact our support team.

UPDATE

The maintenance on cpanel50 and cpanel51 has been completed successfully, and all services are back online.

The maintenance on cpanel48 and cpanel49 has been completed successfully, and all services are back online.