Past Incidents

Title: Maintenance Notice for accounts hosted on athena.safeukdns.net & hestia.safeukdns.net Date: 13th Februrary 2020 Start time: 23:00 UTC

Duration: 7 hours
Event type: Maintenance

This is a maintenance notification on 13th February 2020 at 23:00 UTC. We will be migrating the accounts hosted on atlas.safeukdns.net to a new server platform. We have noticed some degradation on the current platform and have therefore provisioned a new server to mitigate the possible risk of a hardware failure. This maintenance could last up to 7 hours.

What is the impact? We have planned the work in order to minimise the impact on your service where possible. 

The maintenance window is scheduled to begin promptly at 23:00 UTC. The estimated time is approximately 6 to 7 hours.

As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.

Thank you for your understanding and patience.

Team UK2.NET

If you have any questions or concerns, please contact our support team.

Title: Maintenance Notice for accounts hosted on atlas.safeukdns.net
Date: 12th Februrary 2020 Start time: 23:00 UTC
Duration: 7 hours
Event type: Maintenance

This is a maintenance notification on 12th February 2020 at 23:00 UTC. We will be migrating the accounts hosted on atlas.safeukdns.net to a new server platform. We have noticed some degradation on the current platform and have therefore provisioned a new server to mitigate the possible risk of a hardware failure. This maintenance could last up to 7 hours.

What is the impact? We have planned the work in order to minimise the impact on your service where possible. 

The maintenance window is scheduled to begin promptly at 23:00 UTC. The estimated time is approximately 6 to 7 hours.

As always, if you have any questions about this scheduled maintenance or anything else related to your account, please contact our support staff at your earliest convenience. We are available 24 hours a day, 365 days a year to answer any questions you may have.

Thank you for your understanding and patience.

Team UK2.NET

If you have any questions or concerns, please contact our support team.

Title: CHI Control Panel Outage Date: Tuesday, February 11, 2020 Start time: 9:00 PM GMT
End time: 02:00 AM GMT Duration: 5 Hrs Event type: Outage

ISSUE: Following a power outage in our London datacentre, customers were unable to access the CHI control panel. This issue also impacted our ticketing tool.

• UPDATE 00:53 GMT: Datacentre technical teams continue to bring services back online after a power interruption in our London datacentre. Kindly accept our apologies for any inconvenience that may be caused due to this issue

• RESOLVED: 02:00 GMT - Customers are now able to access the CHI Control panel. Kindly accept our apologies for any inconveniences that may have caused due to this issue.