Previous incidents

We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet.

What to expect:

Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations.
Reboots may occur without advance warning to ensure timely remediation and protect customer data.
We expect individual reboots to be short, but some requests in flight may...

This is has been resolved. Thank you for patience in this matter.

UPDATE We are now seeing normal function on tickets and are marking this issue as resolved. We do apologise for any inconvenience.

Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologise for any inconvenience.

We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat.

This is being actively investigated and we are working to restore full functionality as quickly as possible.

We do apologize for the inconvenience.

We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat.

This is being actively investigated and we are working to restore full functionality as quickly as possible.

UPDATE We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience.

We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat.

This is being actively investigated and we are working to restore full functionality as quickly as possible.

UPDATE We are monitoring normal function on our ticketing system. Chats are continuing to be investigated.

UPDATE We are now seeing normal functi...

We are aware of an issue affecting the delivery of 2FA notification emails to Outlook and Hotmail addresses sent via our CHI Customer Control Panel.

This is due to a change in delivery behaviour on Microsoft's consumer email platform, which is currently under active investigation.

We apologise for the inconvenience caused by this issue and will provide further updates as soon as more information becomes available.

UPDATE Microsoft have confirmed that the issue has now been fully resolv...